An urgent message came up on my RAM truck's dash. I was traveling north to see family. I turned…read morearound and drove straight to the closest dealership. It was a Friday, almost noon. I had no expectations they would have time for this. But after checking the codes and already having the part I was squeezed in. My truck was repaired and back on the road before the end of the day. It was expensive but I am beyond grateful for these mechanics. They even called me the next day to check on me.

The parts department is great. Kenneth helps us all of the time. When we need transmission oil,…read morefilters and etc he helps obtain our parts the same day! Thank you, Kenny.

Would not recommend, I purchased a Ram 1500 from them. The purchase went smooth the price i thought…read morewas fair, but about 3 weeks after I got the vehicle I put maybe 500 miles on it and the "check engine" light came on. I got the check engine light checked and it came back that the PCM needed to be reprogrammed. This is most likely because they already replaced it meaning they knew about the problem. When I called them to see if they could do anything about this problem, which will be expensive, they barely let me finish explaining before saying "we don't have a shop". Basically saying you're on your own. I understand small problems but this is a major problem. When I first purchased the truck there was a problem with a headlight that had water in it. They had no problem taking it to the shop for thos problem because I hadn't bought the vehicle yet. Fortunately I am able at the moment to fix this problem but not everyone is able to do so.

I had been communicating with Nikki for at least two weeks about a vehicle. I tried texting her…read morewith no response, I tried calling the dealership and couldn't get through with anyone. I was finally able to reach Nikki to tell her I was driving two hours to see a vehicle and she told me that they would get the car ready, the minute I got to the dealership she said that the car had sold, so instead of calling me, texting me, or emailing me to tell me that the car had just sold I just drove two hours for nothing!!! Terrible customer service!!! Do not purchase a vehicle from them or Nikki!!!

If zero was an option, they would get it. The service department is terrible. They had my vehicle…read morefor a week doing some recall work and looking into some noises I was hearing. I had no problem with that as there were parts that had to be ordered. I was informed that my Lincoln was ready to pick up. I went over the invoice with one of the service advisors, and left. I made it a mile away when I noticed my gas gauge was almost empty. I dropped it off with a reset trip odometer and a mostly full tank of gas. I checked the incomming mileage on the invoice which was correct and then noted that they put 170 miles on my vehicle! They also left the AWD in the wrong setting which can damage the drivetrain. I was livid! I called immediately as I was running late for another appointment. This was 5:45 in the afternoon on Thursday. After a very one sided conversation with a different service advisor, I was told they would check into it and get back to me. At 3:30 the following day I still had received no call, so I called them. Again a different person said they were aware and had "talked" to the tech. He said they would reimburse me for the fuel. I asked for an estimate of the "additional repairs" they noted, gave them my email and phone again and waited. A week went by and again.....nothing. I scheduled an oil change for my other vehicle ( because it was a free one) and went in. They screwed up the oil change but that's another review. I asked for the estimate and gave them the $50 gas receipt . The estimate was for the parts at wholesale price and full labor. The parts discount was for the "issue". The estimate was almost $1900. Heres the bottom line: No explanation for the miles driven. No apology for anything. No contact with a service manager. No contact with an owner. They gave me $15 in cash for fuel. They are a terrible service department and probably more. I am filing a complaint with the State of Georgia, The Better Business Bureau, and I have several friend who are high up in Ford Corporate in Michigan. I owned an auto repair shop for almost 30 years in Michigan before I retired and moved to south Georgia. If one of my techs had done anything like that, they would have been fired on the spot. I strongly urge you to consider another dealership to use other than this one!