I had such a wonderful experience with Sonny! From the moment I started looking, she was so…read morewelcoming, sweet, and genuinely helpful. She really took the time to listen to what I was looking for and helped me find something I absolutely loved. What stood out most was how comfortable she made the entire experience. I never felt rushed or pressured, and she was so patient while answering all of my questions and showing me different options. You can tell she truly cares about the people she helps and wants you to leave feeling excited and confident about your purchase.

I stopped in at Geoffrey's in San Carlos to get some gold jewelry appraised and find out what…read morethey'd pay. From the start, the staff came across as short and borderline rude. The appraiser seemed agitated and rushed, and the offer she gave me for the gold was a pawn-shop-level number. The next day I took the same gold to a well-reviewed and reputable goldsmith in Marin and was offered 40% more. That's a big gap for identical pieces. If you're looking to sell anything of value, get a second quote before you accept any kind of offer here.

My fiancé was looking for a graduation gift for himself and had his eye on a watch. From the moment…read morewe walked in to the moment we left, our experience was outstanding, thanks entirely to Fabian. He was incredibly kind, personable, and knowledgeable, making what could have felt like an intimidating purchase feel comfortable, exciting, and genuinely enjoyable. We found ourselves commenting throughout the day about what a great experience we both had because of him. My fiancé ultimately purchased a watch and a color he hadn't originally considered. To me, that's the mark of a great salesperson, someone who can recognize what truly suits a customer and confidently recommend options they may not have looked at on their own. 10/10 would recommend working with Fabian if you're in the market for a watch. He made the entire experience memorable and special.

Michelle has been amazing, she's been able to obtain for me a watch of my dreams. She's very…read moreprofessional and helpful in taking time to really understand what my wife and I were looking you and was able to obtain the watches in record time :) I highly recommend Shreves & Co. and Michelle.

I inquired how much it would cost to remove a couple links on my watch. I was quoted around $20 and…read morean ETA of 30m, which is very reasonable given the short notice. Keep in mind, the price may vary depending on your watch and I also requested if it can be cleaned a little, which added to the cost and ETA. Even on the phone Michael was personable and easy to talk to. Overall, I had a great experience and I'm glad to know there are honest folks like him in this trade.

I am so grateful to Arnoldis for repairing one of my favorite rings that broke! It took me such a…read morelong time to find somewhere that could help me. I just needed a stone glued back into my ring and they were able to fix it for me for such a low cost. I had another ring I wanted repaired and they were kind enough to look but were honest about it being more trouble that it might be worth. I would highly recommend Arnoldis for any repair! They are so kind and helpful.

As a new watch owner, I wanted my first purchase to be meaningful, and CH Premier in Palo Alto…read moreabsolutely delivered. David helped me, and I couldn't have asked for a better guide through the process. I came in knowing what I liked aesthetically, but not fully understanding movements, GMT functions, long-term care, or how different brands compare. David broke everything down clearly without ever making me feel inexperienced. What I appreciated most was how passionate and knowledgeable he is about watches at every level. Whether discussing entry-level pieces or high-end collectors' watches, he spoke with the same depth and respect. It felt less like a sales interaction and more like a conversation with someone who truly loves horology. If you're thinking about starting your watch journey, or adding to your collection, this is the place to do it. And ask for David! Great experience from start to finish. Thank you David.

Horrible customer service, got there no one asked for help, and when I did they were basically…read moremocking me, being rude and straight disrespectful. This place needs better customer care.

After finding an Oris watch I really liked, I went into inquire about buying it. The size I wanted…read morewasn't in stock, but Hank was very helpful in ordering it for me. It took a few weeks, but when it arrived Bhuvan helped size it and I was good to go. I also got a complementary cleaning on my other jewelry! The environment is clean, welcoming, and I didn't feel pressured making any decisions. I appreciated how Hank allowed me to be the captain of my own decision ship, and he was just along to help with any questions or concerns. I will definitely be back for my next Oris watch!

Amazing service from Grace! She provided help and was very sweet. I couldn't have been more…read moreimpressed.

I went into Brilliant Earth today, 9/5/26, to get my wife a birthday present. I was a little…read morenervous since I've never really been to a jewelry store before, but the entire process couldn't have been easier or more enjoyable. The associate who helped me was Grace, and from start to finish, she was AWESOME! She walked me through all of the options, answered all of my questions, and made me feel completely at ease throughout the entire process. I will definitely be returning in the future for all of my jewelry needs. I highly recommend this store to anyone looking for a piece of jewelry for themselves or someone else. You won't be disappointed!

Yesterday, I had an appointment with Grace at Brilliant Earth to explore engagement rings…read more Unfortunately, the entire experience was incredibly disappointing and fell far below my expectations. Given Brilliant Earth's reputation and the beautiful rings showcased online, I expected a personalized, thoughtful, and enjoyable experience. Instead, I encountered impersonal service, a rushed and seemingly scripted appointment, high-pressure sales tactics, and underwhelming ring quality. Prior to my appointment, I explicitly communicated to Grace via email that my partner and I were in the very early stages of engagement ring shopping. My goal was simply to explore different settings, understand my preferences, and try on a variety of designs. I even provided links to several Brilliant Earth rings I was particularly interested in seeing. Despite this advance communication, none of the rings I requested had been pulled or prepared for my appointment. Grace showed me a handful of settings from the display case, none of which were the designs I had specifically mentioned. I actually spotted some of the rings from my email in the case myself and had to ask to see them. The entire purpose of my visit was to explore settings, yet this portion of the appointment felt incredibly rushed. I wasn't even given the opportunity to try on everything I wanted, or even look in the mirror before we were directed back to the table to look at diamonds. This was particularly frustrating because I had already made it clear that we were nowhere near the stage of selecting a diamond or making a purchase. Rather than listening to my needs and tailoring the appointment accordingly, Grace seemed determined to move us through a predetermined sales process. At one point, Grace asked what would be a helpful next step and suggested showing me a diamond shape I liked in one of my preferred settings. I agreed that this would be helpful. However, she then asked me to leave the room so she could speak privately with my partner about pricing and timing. During that conversation, she told him that I could see the combination I had requested if he paid for half the ring. I found this completely inappropriate and frankly unbelievable. We were there to explore options, not commit to purchasing a ring. The idea that seeing a particular diamond shape in a setting would be contingent on a substantial financial commitment, especially during an initial consultation, is absurd. What should have been a simple, helpful part of the shopping experience was turned into a sales opportunity. Beyond the sales pressure, the service itself was incredibly impersonal. Grace's approach felt robotic, transactional, and rehearsed. There was little effort to understand my preferences, explain the different settings, answer questions thoughtfully, or make the experience feel special. It was as though every customer was expected to follow the exact same appointment structure, regardless of what they had communicated beforehand. Engagement ring shopping is a significant and deeply personal experience. Customers should feel listened to, supported, and excited about the process, not rushed through a sales script or pressured into making a financial commitment before they're ready. I left feeling like a potential transaction rather than a valued customer with whom Brilliant Earth wanted to build a relationship. To make matters worse, I was also extremely underwhelmed by the quality of the rings themselves. The settings I handled appeared poorly made and did not reflect the craftsmanship or quality I expected based on the company's online presentation. Additionally, the showroom rings I was shown contained cubic zirconia rather than actual diamonds. A major part of shopping for an engagement ring is understanding how a diamond looks, sparkles, and interacts with a particular setting. Using CZ in the display rings made it difficult to properly evaluate the finished product and further diminished the experience. Ultimately, Brilliant Earth completely missed the mark. Beautiful online marketing means very little when the in-person experience fails to deliver on quality, service, and genuine customer care. My biggest disappointment wasn't simply that the appointment went poorly. It was that there seemed to be no genuine interest in understanding what I wanted or making this milestone feel meaningful. This is a purchase that requires trust, patience, and a personal connection, none of which I experienced. I will be taking my business elsewhere, to a jeweler that values building relationships, listens to its customers, and understands that purchasing an engagement ring should be a memorable and positive experience, not a pressured sales transaction. I sincerely hope Brilliant Earth reevaluates its approach to customer appointments. A more personalized, attentive, and customer-focused experience would go a long way toward living up to the reputation the company has built online.

Neil and his team are consummate professionals. Timely, responsive, flexible, kind, and honest…read more Not only is my fiancé ecstatic with her beautiful ring, but Neil and his team dealt with multiple last second changes on a tight proposal deadline. Against all odds, they made it happen. Can't wait to bring him our wedding bands too!

I suggest looking closely at the 1 and 2 star reviews. If it looks like you'll spend upwards of…read more$10,000 or $20,000, or can be persuaded by Neil to buy items you didn't come in for, he'll be your friend. If the transaction is small, and you can't be persuaded to spend more money, he suddenly sours. He'll resort to name calling and personal insults. On top of that total lack of professionalism and courtesy, he'll be late with your order without explanation, surprise you with hidden charges at pick-up time, etc etc. I suggest finding somebody else. This guy's not the real deal at all.

Finally had a positive experience at a Gorjana in the Bay Area. The Valley Fair, San Jose location…read morehas a staff that is snobby, rude, and unwelcoming overall. I hate going there because their attitude is genuinely disgusting to encounter as a customer. But thankfully Abby from the Palo Alto location was so sweet and willing to help me with zero issues. She definitely fostered a way better environment for me as a customer. Will definitely be going back and giving her my commission. DO NOT GO TO VALLEY FAIR!

I came by today to do a little Christmas shopping, since I was already at the Stanford Mall…read more I was warmly greeted when I entered the store. I knew exactly what I wanted. The young ladies helping were wonderful. I made my selection of the items I was I interested in. I was really impressed with the new styles of rings that are new arrivals. The prices are not too bad. They rung up my purchase and gift wrapped everything. One item needed to be ordered. They put in the order and will have it shipped directly to my house free of charge. I always love coming here to see the later styles. Gorjana makes quality jewelry and they stand behind their products. If there's ever an issue, they will make things right.

This review is not about a specific sale but rather the customer service experience we encountered…read more We had to check the condition of our wedding ring. Found out the prongs were still in good condition (after we were told from an another jeweler that they needed to be repaired-their estimated was around $2,500). Then, Atif, cleaned the ring and another one, free of charge. Thank you!

Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!

Lilibeth N. provided us with excellent customer service! She was patient, friendly, honest, and…read moregenuinely happy to help. You can tell that she truly enjoys what she does. When you're purchasing jewelry, you want to feel confident that you're getting good quality and value for your money. After having a bad experience elsewhere in the past, it was so refreshing to shop here and be treated with honesty and welcomed like family. Harout was wonderful as well! He was very knowledgeable, made us feel comfortable, and took the time to answer our questions without making us feel pressured. Thank you, Lilibeth and Harout, for making our jewelry-shopping experience such a positive one. We truly appreciated the great customer service and will definitely be back!

Such great staff and jewelry selection. Recently one of my diamonds fell out my wedding ring. They…read morehad it fixed in a week for a mere 40$ with insurance. Nothing lovely as my diamonds shining on my finger. Parking out front. They have layaway payment also.