I have been going to Dr Powell's office for 15yrs. Twice a year for cleanings. I was placed on a list to help their office fill in cancelled appointments. They had been texting and calling for weeks multiple times a week usually. I finally had an availability to fill into one of their open time slots to help out. Today at 9 am I showed up early for my appointment. I beat the Dentist to the office in fact as I watched him stroll in after me. I was taken to the back and they had a new person who asked all the regular questions about flossing and brushing. When I told her I do not floss everyday but every couple days she made a snide comment " that's a good start". She laid me back and proceeded to try to force dirty protective glasses on my face. NEVER before have glasses been necessary for a cleaning and since I've been through many cleanings I can attest that glasses are not necessary ever! I told her I would not wear the glasses and so she proceeded to tell me she would not do the cleaning. None of the staff, including DR Powell who was consulted, defended me as the customer but instead the front desk lady, who was not Kathy, tried to rationalize the forcing of dirty glasses on my face by claiming she was a temp only helping for today as if we should just ignore what had happened. Then she tried to proceed to other services like nothing had happened. I told her I would not be doing other services if they could not complete the service they had scheduled for me and which I used my time and resources to get that day. The front desk lady then told me to leave. I informed them they would be receiving a bill for my time. I will update my review if they take any action. read more