i arrived promptly at 1:55 pm for my 2 pm appointment. One of the three receptionist checked me in…read moreeasily as I paid the $100 co-pay in cash. There was no other patients waiting in the reception area. I was escorted to a medical room at 2:06, and the medical assistant updated my medication list, weight etc. The NP named Mark, that I had been assigned to arrived with a trainee at 2:47 PM! No explanation why he was 47 minutes late. I find this unacceptable. And this was the second time he was late - the first time was the first time I met him. I made sure that I told the receptionist that he is running very behind, and that I would never be returning to this facility.

Dr. Jeremy Bruce was excellent with my husband on his hip replacement. When years later he was…read morelosing feeling in his arms and legs below the elbow and knees he could have tried to keep treating him, but insisted he go to a neurosurgeon. My husband went to the Neurosurgeon, and it was determined he had a spinal cord injury, and the main trunk nerve was compressed in his neck. He is on the slow road to mending I have to thank them both. Now my husband needs to have his other hip replacement done. I hope Dr. Bruce will be able to do that for him as well.

21 minutes ago I just left there after being told that I had…read morebeen discharged back in January due to dispute with a staff member over the phone about my care. The dispute was not with Vicki Cooke my former NP, she had never talked to me about it, she was out of town during this time.... I guess it's common practice now to have no say so about your care. Regardless, you discharged me as a patient, fine, I will go someplace else... My complaint, you sent out a certified letter in January, or you say you did, you wouldn't show me the receipts. I never received any letter, why would I have shown up for an appnt if I had received it. I had an appnt scheduled on 6/14 since my last appnt in December of 2017. I received a call to confirm my appointment, I asked to change the appnt to today's date. Yesterday I received a call to confirm my appointment. I came in for my appnt, I was asked to update paper work and then taken back to a room.... It was then I was finally approached about the letter that was "sent" out in January. Vicki Cooke would not even come and talk to me. I was humiliated and all of this was over a dispute with a very rude staff member about antibiotics for a sinus infection. Today I came in with a black eye and a hurt shoulder from a fall yesterday, I thought I was going to have it looked at. . I guess I need to find a new doctor to take a look at it.... My advice to the staff there, if you discharge someone as a patient make sure your staff and the patient knows about it. And to Vicki Cooke, I suggest you take the time to talk to your patients before you make rash, uninformed decisions. I'm truly baffled at this, all over antibiotics for a sinus infection.

I couldn't think of a better place to go for my medical treatments. I have diabetes and I have to…read moresee my Dr ( Vicki Cooke ) every three months. So over the years I have been there a lot. I have experienced nothing but kindness and care from Vicki and her staff. It's unusual for a Dr anymore to sit down with you and look you in the eyes and ask how you are doing.... This is a place that cares about their patients.

I had an in-grown toe nail issue. Getting an appointment after my Dr recommended them was very…read moreeasy. The front desk staff and the Dr were very friendly. The Dr himself was was personable, informative, and did his work in a timely fashion. They offered after care supplies for sale in office, with clear directions on their use. My one and only complaint that causes this to not be a five star experience is with the billing. They asked that I submit my information ahead of time so that they could run my insurance and set me up as a patient. When I arrived for both my first appointment and follow up I was given a charge that I was told was my co-pay. Weeks after I recieved an online bill from their company charging me more for the services. I have no issue with those payments in terms of overall price, just that what i was told at the time of service was incorrect and I was, perhaps mistakenly on their part, lead to believe it was factual. In summary I would recommend this place for its service but encourage anyone to double check their insurance's co-pay rates for those types of services going in, and likely expect follow up fees when planning your finances for this kind of visit.

Went to Dr Katie for ailing foot. I could barely walk. She had me back in action in no time and…read morepain free. She is absolutely professional, courteous, knowledgeable and extremely friendly. I highly recommend Dr Katie for all of your foot and ankle needs!

Extremely rude receptionist not very helpful And was obviously having a very bad day! She was…read moreextremely hateful which is a shame because this was a recommendation by a friends who said the doctor was fantastic but they did warn us the lady receptionist was ignorant at times. I called to make an appointment for my husband who has been in extreme pain but it took her less than 2 minutes for this very hateful woman to stop me from EVER going to Elite foot and ankle! My friend has been going here for a while but she also stated her and her father will no longer go to Elite because of how rude this lady was today. It's a shame this receptionist is tarnishing the reputation Of Elite foot and ankle who I'm sure would be so much better off without her.

My partner was given steroids for an issue and he had a reaction to them. The steroids were…read morehelping, so he called them and asked if he could be prescribed a different kind. Note, he made clear to the dr that he has had other steroids and didn't have that reaction. It was just this one. (Which she then tried to gaslight me on and tell me he didn't tell her that and didn't tell her the symptoms were continuing. I was in the same room. I hesrd him.) Apparently ignoring that, the dragon said he would have this reaction to ANY type they put him on and that he should go to an ENT because they don't have what they need to do further tests that they couldn't do. (For what? She didn't say. We already knew he had an ear infection from his first visit and the steroids WERE helping until he had the reaction.) When I asked if she was refusing further medical treatment at this time she said No! Of course not! If he wants to come in- Apparently having forgotten that she had said before that they didn't have what they supposedly needed to test him. Insurance fraud on top of everything?

The CEO finally returned my daughters call concerning the treatment of my special needs grandson by…read moreone of their NP, He assured her action would be taken , all we can do is hope that happens , so no other family has to go through what my daughter did. I don't see anything good coming from this , due to the NP being untruthful about what happened, we will never use this facility again, and I still advise against anyone with a special needs family member from taking them to this clinic and I plan on letting other families in the community on other social medias know about this NP at this location.