LONG-TIME MEMBER, NOW DEEPLY DISAPPOINTED I've been a loyal David Lloyd member for years, but today I feel angry, hurt, and unsafe. Two weeks ago, my husband's racing bike was stolen from right outside the entrance of David Lloyd Finchley. We reported it immediately. Managers promised to check CCTV and follow up but we've had zero contact since. No updates, no accountability. This isn't a one-off. Friends have had wallets stolen, lockers broken into, even cars targeted. Every year, our membership price increases we now pay over £300/month yet basic security is ignored and the gyms are overcrowded and oversubscribed. I never thought I'd say this, but I no longer feel safe in a space I once loved. I'm seriously considering cancelling. If this can happen to my husband, it can happen to anyone. We deserve better. David Lloyd must do better. @DavidLloydUK #DavidLloyd #DavidLloydFinchley #StolenBike #SecurityFail #UnsafeGym #MembershipRipOff #DoBetter #GymTheft read more

I paused my membership some time ago due to having life-saving surgery. Despite some time having passed, I am unable to return to the gym. I emailed them months ago to cancel my membership. I waited over a month to receive a reply. The reply was not acceptance of my cancellation, but rather a demand for medical notes to prove my surgery. My membership length was well over the 12 month contract, so I do not actually need permission to cancel. I assumed it was an oversight, and maybe they just didn't check. I replied advising as such. Another month goes by, and I finally get a reply. Again, not confirmation of cancellation, but a demand for three months' worth of payments. In this time, I was also advised by a third party that their prices had increased significantly. At no point was this communicated to me, nor was I given any opportunity to cancel my membership before said increases took effect. A clear failure in process that, judging from the other reviews here, is a running problem for them. At this point, some three months after my request to cancel, my membership remains active. Avoid! read more

Class schedule sucks. Hate to say this because the instructors are kind but in complete transparency not great... I've been a fitness instructor for 12 years worked all over the year and in multiple high end luxury gyms. What you pay is not what you get in terms of experienced staff in the fitness department. Love the team at the food cafe. But saw a rat when I was leaving one night. Also brought in a guess one night and they were very rude to him. When he tried to ask questions about membership acted as if they could care less. Overall rude ... I'm new to England (from the US) and I know standards are different and culture but it's frustrating. Hot tub is never hot enough and has so much chlorine it burns your eyes. Ice room not cool enough. Fitness floor is ok. No conplaibra except I wish they turned the booty builder to face the other way. Not allowed to use studios when not in a class. ... did I mention group fitness schedule sucks as in not balanced. Hardly any barre classes. When I looked for trainers none had a specialty in injuries ... Overall this place is massively disappointing read more

I have a membership there and suspended its use because I have a letter from the GP and they authorized the suspension for the month of November and in the month of November they debited £150.84 from my account unduly. I sent them a message and they replied that they would make the refund within 7 days and it has been almost 20 days and they still haven't made the refund. I sent several emails and no one responded and I was even at David Lloyds in Fulham and spoke to the manager and he said he couldn't do anything. This place has terrible management and no consideration for the customer. No one has resolved anything so far. read more

The club closed for a refrub in June 2023. The receptionist told me they will contact me when the club re opens to see whether I wanted to join again. A week later I broke my collar bone and requested that my membership was cancelled - she said that she can do that for me. I also put a request through to cancel on the app: however I didn't hear anything back - assuming that this was all sorted what else was I meant to do? No one reached out to me until I had an email saying I owe them nearly 200£ as they ASSUMED I was still going to be a member when the club opened in Feb 2024. I followed the process to cancel my membership- it is not my fault the team can not follow through with customer requests nor my fault that the app is not fit for purpose and didn't sent me confirmation. read more

Be cautious when buying a yearly membership! We bought a membership last year and enjoyed it. My partner and I paid for a year of upfront. When we inquired about renewing it as it was coming to an end, we found out that the cost had significantly increased with the addition of new spa facilities, making it unaffordable for us. Additionally, we were informed that we are required to give a 3-month notice before cancelling the membership! This means that even though we decided not to renew, we still have to pay for three more months. Essentially, we're in a difficult situation where we have to pay nearly £1500 for a service that we cannot afford. If we don't pay, they will involve bailiffs. We feel trapped with no viable solution, and it seems like the company is indifferent to our predicament despite branding themselves as a membership club. It's disheartening to realise that they're just another profit-driven corporation that disregards the well-being of their customers... read more

No idea why David Lloyd has such a low rating. This is one of my favourite gyms and I've been to a few. Over the past year they've done a bunch of renovations and the gym is even better. Downsides: it's fairly pricey. I luckily got a deal of £60 a month as I'm in the 18 - 22 age bracket. Upsides: you get what you pay for. The gym has all the equipment you could ever want, a pool with a sauna and steam room and also a jacuzzi, and unlimited free classes (e.g. Yoga, Pilates, Spin cycling etc). The gym also has a play area for kids and a cafe. Also, I've never had a problem with any of the trainers. The receptionists could be friendlier but generally pretty good. read more

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Pros: unlimited towel service, decent locker rooms, and various workout areas that can even feel a bit private. Cons: There are kids running around everywhere; not just in the lobby, but in the workout space as well as the locker room. There is an "adults only" space in the lobby meant for people who are trying to answer emails or work or relax but that rule is not enforced; there are kids there too. Also coed steam room which just doesn't make sense at all. Who wants to use a coed steam room?? read more

I'd like to review the Group Classes at David Lloyd Fulham Broadway. I've taken a few and in the coming weeks I will take some more as I've recently joined the gym. The gym itself is an extensive health and fitness club that can suit any persons' needs around health and fitness. Group exercise classes in my opinion at an establishment that is so generally broad reaching like David Lloyd should strive to keep their audience in mind. This is Fitness Instruction 101. You cannot make your classes so technical or specific that most people will feel overwhelmed or lost. If you are that much of a specialist as an instructor, I think you should go work at a specialist outfit. Class: Zumba When: Tuesdays 19:15 and Sundays 12:00 Instructor: Elena Review: Absolutely freakin' fantastic class. Full of the best Zumba jams with high energy by the instructor. Elena is really good at keeping the balance between fitness and dance without overcomplicating the class with too much choreography. I say this even though at times I wish it were more dancey-- but again this is my particular interest and would not benefit the audience which may be people that don't have a lot of experience in dance or feel comfortable with choreography. I cannot say enough good things about this class. Elena is engaging, super happy, she gets everybody involved and she gives 150%. As a Zumba instructor of 7 years, I think she is really representing the brand while at the same time doing a great service to the gym and it's members Class: Pilates When: Monday 18:30 and Wednesday 19:30 Instructor: Paula Review: Really good class aimed at basic and simple but effective moves in pilates. Paula has a very soothing and calming tone and voice that is clear and effective for guiding the class. She is also wonderful in that she first always models the move from the front of the class and then walks around to make sure that we as participants are following correctly. The class is not too complicated, which is important given how techical and difficult Pilates can be and given that this is a gym environment with people from all walks of life who may not do much exercise nevermind Pilates. Class: Pilates When: Friday 11:30 (please note the David Lloyd Website is wrong with time) Instructor: Jenny Review: This class was difficult. To begin, the moves are quite advanced and of a highly technical nature, perhaps more representative of the traditional and original school of Pilates instruction. Jenny has a very acerbic tone and her voice was not reassuring but rather very commanding. I found her recitation throughout the class harsh. Also, unfortunately she does not model the moves herself in front of the class but rather walks around explaining with a lot of words how to do a certain move and then by coming by and actually touching the participants and making the changes on their bodies. At one point she shoved my head forward and at another slapped my knee caps in. I thought it was really unnecessary. I would not recommend this class to anyone and especially to anybody new to Pilates. read more

I moved to this gym from Virgin and so far am very pleased. The classes are much better with great teachers and a much more varied timetable (Virgin class timetables are good in central London but pretty poor in Fulham with minimal classes you can fit in before work). The gym is clean, the staff are polite, and the location is amazing...straight above the tube. The only downside is the changing room is like a rabbit warren with not much open space to change in, so you're always squeezing past people, and it gets pretty hot. I generally cycle to work/home and shower there. One of the exercise class rooms is also very hot which isn't majorly pleasant, but the rest of the place is fine. read more

Horrible rip off gym. The staff will try and dodge your requests when it comes to membership. They will take every opportunity to squeeze you. Go to easy gym in Fulham instead, far better value. read more

The classes are great! The teachers are amazing and other than the evening pilates teacher they change up the routines quite often to keep us on our toes. As for the actual gym which I use very often over the actual classes (around 4 times a week) I can say with absolute certainty. IT IS FILTHY. The cleaning staff try their best to clean as often as they can without outwardly irritating people but without stations where people can take paper towels and sanitizer to clean off the equipment themselves your stuck on either putting slippery towels on the equipment or sitting on mats that haven't been wiped down in months I've caught 2 major cold and 3 minor colds In the three months I've been a member. Virgin active Fulham has the ability to clean off the equipment, at least the last time I checked. Now the actual equipment: Sub par. Literally nothing you wouldn't find in easy gym. infant easy gym would have more squat racks (according to the easy gym website) its pretty much 90% cardio then 5% weight lifting section and 5% mats section with vibrating plates if you're looking to make gains and as girl or guy either go before work, during work or very late at night before it closes at 9:30. the website will say 10pm, its 9:30. because any other time during peak hours, good luck getting on any of the benches, chest presses, squat racks and getting the free weight you want. As for the space in David Lloyd, Minimal. due to the overload of cardio equipment which 90% of the time only up to 40% is being used, The price makes all of these things unacceptable as you are paying 90 pounds a month for utter crap and bad service. Speaking of bad service as soon as you enter and ask for a tour you'll be met with extremely pushy sales people who don't take no for an answer and when you join the gym you'll have to deal with rude reception staff, now don't get me wrong there are some nice reception staff or just some meh ones but a lot of them especially at night are just plain rude. Now the sauna facilities, the fact it has a wet spa (turkish sauna) is amazing and I use it frequently but one thing is that they don't clean it, even a wet spa needs disinfectant and to be cleaned once in a while when its off (duh). the same goes for the dry sauna which needs to at least OCCASIONALLY be wiped down. and as for the Jacuzzi, lets just say that so far from what other members have told me 2+ people have gotten rashes from it and most of the time its actually luke warm. Swimming is alright but if you just want swimming just go to Fulham pools. Overall: Over priced, Lacks equipment, Dirty = Do Not Go read more

Not the best David Lloyd club I have been to, the area leading up to the pool from the changing room is a bit tatty, however service is generally very good and for me the location is so convenient right above fulham broadway station! The good outways the bad for me! read more

I joined this gym for swimming, but unfortunately, I felt disgusted each time I went there. The floors along the corridor that take you from the lockers to the pool are filthy and so are the floors all around the pool. The same story continues in the locker room showers - dirty floors and hair on the shower walls. It's not hygienic or fresh, smells more of air fresheners. Now, the pool looks like a real soup, there is stuff floating around (I swam with goggles on all occasions) and the water just isn't clean. People aren't even encouraged to shower before entering the pool and you see that on regular basis, I once saw a lady coming out of the sauna and going straight to the pool with showering, all sweaty obviously. Lifeguards don't seem to care. My membership was over £100. read more

David Lloyds Fulham has a brilliant location, good equipment and also very freindly trainers. The cleaners are very polite and doing a good job. But I am really disappointed with the receptionists and the management. Nobody is ready to face the complicating situations and answer any questions that include the administration. Not to mention the fact that everyone calls themselves managers. One of the membership managers have been very indifferent and haughty to customers, not even trying to understand and cope with the circumstances. Even the most loyal customers aren't treated as they should be. People are ready to leave this club and start to go to another gym just because of the poor customer service. read more

i was robbed once with locked, Very ignorant receptionist's. Dirty pool and The changing room's full of dust inside the gym there is still a can of red bull in the weight room for over 3 months. read more