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    David Jones

    1.0 (1 review)
    Closed 9:30 am - 9:00 pm

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    8 years ago

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    Myer

    Myer

    3.2(23 reviews)
    0.2 kmSydney
    $$$

    Not a shopper here but I wanted to peep in and see what all the hype was about. Ended up…read morepurchasing a couple of bottles of Australian cologne at bargain prices (25% off) which came to 34 bucks in USD! Lots of selection to choose from but store was totally jam packed.

    my complaint about MYER customer service in Sydney city ( level 5 customer service her name is…read moreSrija. ) I was bringing a manufacturing faulty kettle ( I bought it last year October, it actually broken a few months ago, because I went overseas. That's why I had to wait for today to visit your store) to your store and wanted to buy a new one.I went to level 5 customer service part and explained to your staff and explained why I am here. After 15 mins, the staff helped solved my problem and planned to authorise the refund for me. Suddenly, a lady was very rude, interrupted and jumped into the process. Her name is Srija ( she said this is her name). She asked the staff to leave and she said she will help me. I said there is no need to change someone else since it almost done. The she started ask me again I need to your receipt, why you are here, what is the kettle's problem, which part is broken, why do you think the kettle could not be used. I told her I had already said to the staff previously. She said : it doesn't matter I still need ask you again. I was very upset and angry. Why I have to explain it again since the staff helped me already. I asked her what is your name. Are you the manager here? She said : I am the team leader. I said : oh, okay. What is your name. Why you didn't wear your name badge . She replied: "it's not your business". I told her that I wanted to speak to your manager. She said the manager is not working. I told her that I will complain about your service. She said: go ahead. I was holding a new kettle and wanted to purchase it. Since she delivered the super bad service I left your store. She told me that her name is Srija. And the position is the team leader. I am very disappointed at your store. Even though I was holding the kettle wanted to buy, I had to leave it and buy one somewhere else. She doesn't even know how to serve the customer correctly. How could be a team leader and deliver professional customer service to the team? I believe you will lose more customers.

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    Myer
    Myer - Cute little guy

    Cute little guy

    Myer

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    David Jones - deptstores - Updated May 2026

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