Salon staff is very talented. Beautiful salon and spa. Boutiques have lovely merchandise but the staff at the boutiques is very pushy. Do yourself a favor go for the salon and spa and skip the boutiques. I went with a friend, and the sales staff was over bearing following us around it is one thing to be attentive, another thing to be overbearing. This is the kind of place you need to take a friend for an honest opinion. For those prices the staff needs to be trained properly on sales technique. Know your merchandise and don't lie about how something fits or looks on a client to make a sale. There are plenty of other boutiques in the area with competent and helpful staff that want their clients to return and are not worried about a hard sell. read more

I went into the salon to get a gel manicure. The staff greeted me with a warm welcome. The store is amazing! When you walk in the smell of bath soaps and other lotions permeates your senses. You walk to the check in counter and through the hair salon up two floors to the nail salon. It's not like your average nail salon. They take good care of your nails and don't scratch the surface with rough files. I had Anna when I went and she was such a sweetheart! I was told to go check out the spa area and from the other reviews on here it seems like a very relaxing environment! I will definitely go here again and from now on for my manicures and pedicures. Awesome place! :D read more

WORTH THE DRIVE!!! I drive over a hour to get to this salon to have Erik color and Jack cut my hair. Every time I think I can find someone closer, I realize I don't really like the cut or the color and schedule another visit with my two favorite stylists! I also don't get the compliments on my hair when I go anywhere else. The problem is, when people ask where I get my hair done, I have to tell them I drive quite a distance...but it is worth it, every mile, every penny!!!!! Plus, Newtown is a great day trip. read more

I go to David's about every six weeks for a cut and color. I think they offer a great experience to their clientele. I am always satisfied with my styling and service from Mackenzie and always walk out feeling beautiful. Sometimes, I do feel that I am not always given the most personal attention while waiting or checking out and this can leave a bad taste after a great experience. I would recommend this salon to anyone looking for a great style. read more

I have been going to the same stylist and colorist for years and she always does a great job on my hair. But rarely is she working a weekend, making it very inconvenient to schedule an appointment if you work. The front desk and reception area are horrible! Often the people taking calls have an attitude, you are continuously transferred and put on hold. When you go to check out, you have to wait on a long line, and so disorganized no one knows who was their first. The people behind the counter are clueless. Making it worse, there is absolutely no comfortable seating. There is an old purple couch that barely fits more that two that has been there for years, and a few uncomfortable bar stools. You would think they care more about their clients comfort and provide a nice reception area. Maybe they want you browsing their over-crowded products that are cluttered all over the place. You can't turnaround without bumping into something. read more

This review is a for a Brazilian bikini wax. I am a new mom and have not had time for myself and needed to find a new technician,so I was very nervous going to a new person. I have sensitive skin and in general scarred of pain. I have to give 5 stars to Catherine who is amazing. She uses hard wax which is less painful. Secondly, her technique is quick too. She has an amazing personality which is a plus. I'm not the type to review but if your in the area I strongly suggest Catherine at DWS. read more

love it here. best spa around. Katherine is excellent for facials and waxing, and Shannon does ridiculously awesome massages. the salon is good, but the spa is excellent. it has such a nice relaxing atmosphere. anyone will be happy here. I have taken 2 out of town guests with me for spa services, and both could not get over how amazing the experience was. highly recommended. read more

I adore the salon and have always had great experiences there. Everyone from the top stylists to the receptionists are all kind, warm and very professional. I would give the salon five stars. * * * * * However, I will never shop at the clothing boutique again and will warn others to stay away. I purchased an expensive dress for my daughter's prom and had the worst experience trying to get the dress altered. I took the day off of work to bring the gown in early to get it hemmed, but the staff hadn't properly recorded the date when the dress was supposed to be ready. So when I called to pick the dress up, I learned that nothing had been done -- that they had recorded the day of the prom as the date the dress was going to be picked up! When I tried to talk to a clerk about how to remedy the situation, she was so rude and condescending; I couldn't believe this boutique was tied to the salon! The clerk kept me on hold for hours, and the next day refused to talk to me when I called. I had to drive into the shop to speak with the clerk. The clerk smirked at me and kept insisting that the alteration error was "not their fault" and had zero empathy for the anxiety and inconvenience this error caused me and my daughter (the prom is just around the corner). To top it all off, when we finally got the dress back, we found that the hem was crooked!!!! But we decided it wasn't worth dealing with the rude clerk to try to get the dress fixed. Not everyone on the staff was rude; there were a few lower level clerks who were warm and wonderful. They deserve a promotion! Our problem could have easily been resolved with an apology and a moment of kindness and/or concern for the inconvenience and stress caused us. I absolutely understand that to err is human. But the clerk I'm complaining about had no training in basic customer service protocols and instead seemed to truly enjoy throwing gasoline on the fire! The clerk's boss was as unschooled in basic PR as was her underling. I've never experienced such rudeness before. My daughter, who witnessed this exchange, was aghast. How can they talk to you like that, Mom? she asked me. I'm not surprised to learn that other customers have been subjected to mistreatment, probably by the clerk and boss I mentioned above in my review. Too bad I hadn't read these reviews before I shopped there! Next time we will shop in NYC or Princeton! read more

I came in recently to David Witchells for the first time and was very impressed! The service is top notch and the stylists are professionals! Never had so many compliments since going there. Will be back again! read more

Had a fantastic Spa Experience. I recieved a Spa Pedicure and it was worth every penny

I purchased a dress at this shop. After getting home and finding the whole, I was told by the store that they don't do returns and it was because I was too big for the dress. After contacting the Better Business Bureau, regarding the above service they were instructed to send me a reimbursement which I never saw. read more

Mackenzie gave me the best haircut and blow dry that I've ever had!! :) it's so smooth and shiny, and I got sooo many compliments afterwards!! read more

After 22 years as a client, this salon has once again exceeded my every expectation. Since 1996 when I first frequented DJW in Newtown , I have received the benefits of cutting edge craftsmanship in haircare and exemplary salon and spa services. I have sat with many stylists in that timeframe and have never been disappointed. The fear of having your stylist booked or going on vacation is non-existent as David and his Senior staff ensure that every stylist receive extensive in salon training before they do anything more than wash your hair. With that being said, I have noticed that even the shampoo experience is one which is consistent among technicians. My daughter and I have had the priviliege of serving as models for various new stylist classes as well as continuing education for the team. My appreciation for the skill, geometry, chemistry and attention to detail which goes into something as seemingly routine as a simple cut and color is beyond measure. Since I am not much of a planner and often make appointments on the fly, the stylists I have sat with over the years are too numerous to name. However, over the past 10 years, senior stylist Kristy has been there for me, providing her expertise and support through long and short of my hair and life and everything in between. When I recently moved out of the area and had to find s local salon for color touch ups, I often returned to DJW for my cuts and unfortunately for me, at times necessary color correction. After my challenges in finding a salon within the state, I had an even greater concern trying to find one when I relocated to rural Western NC. Simply put, the bar has been set quite high. I jokingly say that David and his staff have ruined me. After a short time in NC, I was able to find a job, a home, favorite restaurants, entertainment and shopping, but the search for the elusive quality salon and stylist has continued on. This month, after two extremely bad experiences with stylists in NC and quite a few tears shed, I actually flew back to DJW for a much needed color correction and a cut. Stylist Ellie did her magic with David himself offeriing some advice and guidance regarding a new product which gently lifted out some of the unwanted color. Did I mention this place is always bringing in the latest and greatest cutting edge products and processes? To make a long story even longer, not only did I leave with restored confidence and a great cut and color, David is assisting me in finding someone in NC. In the meantime, I'll fly back to visit DJW for cuts and corrections. One final note, I am not a women of great means and carefully budget my personal care, I always keep this thought in mind... you can change a bad outfit, but you wear your hair every day! Invest in yourself and experience the excellence of DJW. read more

There are some great stylists here. And some of the most rude individuals at the front desk that you could ever come into contact with.

Went to David Witchell Salon today went to the second floor found a beautiful bracelet for $328 that I would love to have bought. One problem, one sales girl stood so close to my friend that she could feel her breathing on her neck. My girlfiend moves out of her way and the girl moved up very close to her again. Meanwhile I have a girl staring at me. I asked them to please move out of the way and they said it was there job. I told my friend lets go I have never been treated so rude in my life. They treated us like we were going to rob the place. We walked down stair and I told a gentleman at the front desk that I have never been so humiliated in my life. He lost a great sale. read more

I have visited the spa several times over the past 10 years or so. The reason I keep returning is the spa atmosphere. I have tried other spas and nothing compares. I love being downstairs in that spa. As far as massages, I have had amazing and ok massages. If you want amazing, you need Shannon to do it. She is the best. In my opinion, the spa pedicures are not worth the cost. It's good, but not $60 good. Now my most recent visit. I have relocated and love DJW so much that I drove an hour to have a spa day. I added the invigoration exfoliation to my spa massage - not worth it, at all. Still mad at myself for wasting an extra $30 on that. The massage was wonderful as usual. I tried the spa pedi again, and meh. I was in the spa and in a robe for over 3 hours. So how was I supposed to get out to move my car so I wouldn't get a ticket? Nothing to put a damper on your spa day like a parking ticket. So just keep that in mind - I wouldn't make any appts that will take longer than 2-3 hours total unless you have a driver or just factor the $25 for parking into your cost for the day. Or if you want to get dressed, move you car, come back in and get undressed again. All in all, just not worth it for me anymore. I hope I find a place that can match the ambiance. Other than that (which I admit is a big deal), DJW isn't all that special. read more

The atmosphere was beautiful, I mean gorgeous...the massage not so much, I was highly disappointed, the girl was very very nice, but I felt like she had no idea what she was doing, by the time she told me the massage was over I was stunned because she literally forgot to massage my right leg!...and it was a 90 minute massage so it wasn't like she didn't have the time to do it....literally the only thing that wow'd me was the steam shower at the end...but I don't know if I want to give this place another shot... I mean how do you forget to massage a body part??? and for what they charge......maybe one day if I'm desperate...... read more

I bought my mom a gift card for Christmas she lost if. Tim, the manager, looked up number so it could still be used. Once we got there the staff was wonderful. The place is super clean, the shower was amazing, and the prices reasonable. There is nothing worst then paying for a bad massage. read more

Catherinne in the spa is awesome. She has a vast knowledge of holistic and medicinal treatment when it comes to skin care. Her facials are more than just the norm, she makes me feel Comfortable and takes the extra step to correct any issues. She is also great with my wax, precise and clean. She is entertaining and educated and I will keep going back! read more

Love this salon so much! Been coming here for years! Marisa is definitely my favorite! She always gets my hair exactly how I want it and I always have a fun time with her! My whole family even started coming here because of how much they loved my hair! read more

David J Witchell runs an incredible hair salon, all his stylists are so well trained and professional. I have been coming for over 20 years and have had the best haircuts, color and blow outs. Everything is done with such care and attention to detail, from the second you walk in, the decor, the clothes , the hair products and other accessories. Very impressive !! read more

I got a hair cut about 6 months ago in David Witchell Salon. It was OK, nothing special. I was expecting something much better considering the cost. Not worth your money. read more

I've been coming to this salon for a little over a year. I've been very impressed and pleased with the services I've received. In that time I've had a massage (a couples one, which was very pleasant- Bernie was my masseur and wonderful), a couple of manicures, a pedicure, a make up application and routinely see Ally for my hair about 4x a year. I haven't found their pricing to be outrageous, but typical of a high-end spa/salon. My only complaint would be about the front desk staff. For the most part, I've had good experiences, so it's always somewhat of a jolt when I encounter rudeness, but it has happened. Overall, I enjoy my time there, and will continue to be a patron. read more

Good haircuts that are lasting. good personal attention by the stylist. This is not a place to take your kids for a haircut! The shampoo service is Too quick with the rinse. And I had many mani/pedi but I feel like I'm rushed thru. read more

Above and Beyond - David Witchell and staff made my cut and color experience more than I had hoped for. David is simply a master at his craft and takes the time to make sure his staff is highly trained in all aspects of the many services he provides. Their individualized attention makes you feel as though you are their only customer for the day. I needed a big change and he inspired me to go for a "new me". Never underestimate the power of a good haircut and color. I feel rejuvenated - I cannot recommend this salon highly enough. read more

I've been cutting my hair here since it opened and I love my stylist! This review is for the downstairs spa only. I went this week to get my legs waxed and found the young woman who waxed my legs to be unprofessional and incompetent! She did a terrible job, missed spots, didn't clean my legs or put any lotion on them when she was done, even though I told her my legs felt 'sticky'. I will never waste my money having a professional wax at this so called spa!! I will need to go elsewhere or shave them myself. They get one star for atmosphere only. read more

I have been going to DJW for years now. First, I love the spa downstairs. It's warm and inviting, cozy and comfortable. Stephanie gives amazing massages and you must see Catherine for facials. Both are so professional, knowledgeable and KIND. Secondly, if you need a hair stylist, Christina is your girl. She has ten plus years of experience. She's gifted at her job. I let her cut up to five inches off of my hair one year into an A line bob and loved it. She's cut long layers, bangs, trims, everything. My hair has been red, brown w blond highlights, chocolate, eggplant, etc. She's also pretty cool, trendy, and a great listener. Furthermore, for make up, I love Liz. I've had her wax my eyebrows and do my eye make up many times. I'm not a make up person so I say "a toned down Smokey eye..." and it's Perfect. The front desk has changed over the years. Since I am understanding, patient and kind, AND since I never brought any small problems to the owners attention, I will not bash them on yelp. Everyone has room for improvement, and I give second chances. read more

I tried to plan a corporate salon party with David Witchell. I was transferred to Sadi who does not speak to clients and would only communicate with me via email. In addition, I was to wait 3 days for a response from her. She would not even tell me if the date was available. I find it interesting that in the economy today, the think they can treat clients so rudely. In general, I treat all people with respect, but I would have to think that a paying client would deserve a little courtesy. Apparently David Witchell does not need additional income. When I call Zanya, they are overly nice and extremely accommodating. I would assume that it rolls down from the top. read more

I love the home store. It's a charming addition to State Street that stands out in the borough. It is great for all kinds of gifts, and I've found a lot of great additions for my own home there as well. read more

I just went here for a manicure and pedicure. I've been looking for a place to go on a weekly basis in Newtown since moving here from center city Philadelphia. I'm not impressed. Both services were with Irene. She was very nice and she did a nice job with the nail polish. There was barely a massage with the pedicure or manicure. The salon area is clean and the tools were clean. My biggest issue is that there is no place to dry your nails and you pay after your service. Needless to say I left with damp nails and then ruined one finger when trying to get money out of my wallet. What a waste. Still looking for my weekly mani/pedi place... read more

Excellent service at the Home Store. The people in the store worked with me to come up with some really good ideas for my house.

25 South denim sold me a sweater that I thought was cute. After wearing it only twice and NOT washing it and not wearing with jewelry, it started pulling. There is also a hole in the arm now. I went to return it and the sales woman only argued with me. I don't know what kind of customer service that is but I know I will no longer be shopping here. It's ridiculous to treat customers this way. You shouldn't sell merchandise that falls apart and not compensate for sub-par purchases. read more

The spa here is wonderful. I love receiving a massage gift card for a holiday or birthday. My favorite masseuse is Shannon. She is friendly and great at what she does. The steam showers here are amazing. When the massage is over I'm not sad because I know I still get to use the steam shower after. Best massage spot in the area. Also great customer service here. read more

How you scream into the forest is how it echoes back to you! What I mean by that is that if you treat the people at David J. Witchell with courtesy and respect, that's how you'll be treated in return! Even though "the customer is King/Queen," service providers want to be valued as professionals. That describes my relationship with my Hair Stylist, "Haley," and with the front-desk staff, especially Carmen. While I've been a satisfied customer for nearly 3 years, our professional relationship has recently been extended to include Galena and David, the owners of the Salon! I am very pleased to be the beneficiary of their attention and top-flight service, which is even more extraordinary because I didn't ask for it, much less demand it! I have always been satisfied by the services I've received at DJW. IMO, the prices are comparable to other salons in the area, but the service is much better! Yes, there have been a few mess-ups re: scheduling and moving about the Salon between services - these are absolutely minor and I have always received an explanation, apology, or complementary service in response to any Salon-generated "boo-boo." The Salon offers high-end services. IMO, the clientele should rise to the level of the service offered by treating the providers and owners with the respect and courtesy they have eared. To borrow the early mission statement of Google, "don't be evil; don't be bratty!" You will be treated well in return... read more

Very disappointed in your policy at your apparel store. Purchased an expensive sweater only to discover it was completely torn and a button was missing. I drove an hour back to your store and your manager refused to do anything but offer me repair services (of which, it is not repairable) and it would cost me $30 or more. Your store and dressing rooms are so dark that obviously I didn't see the issues with the sweater and was distracted by a pushy manager wanting me to try a million things on. I spent quite a bit of money here in the Spring and was planning on making more purchases in the Fall. I will never walk in this store again and will make sure my friends don't either. Terrible customer service!!! read more

Visited this spa back in 2015 when I was getting married and again this past Saturday for my sister's wedding. The massage was excellent both times. Shannon is wonderful!! The facials I got both times were also great. However, on both occasions the spa manicure and pedicure left little to be desired. The women seemed frustrated and the woman who did my manicure was very rough and broke the nail on my pinky finger. So while I would recommend this spa for the massages and facials, I would strongly suggest looking elsewhere for your mani/pedi's. read more

Shop upstairs is full of beautiful clothing and jewelry, but do not shop there!!! Their return policy doesn't exist, their items are overpriced and.the staff is.inexperienced and rude. Sadly will shop elsewhere. Too bad. They should be more customer and service oriented. read more

I came to David Witchell and it was the worst experience I have ever had, I told the ladies that the max amount of money I would spend was 400 (they have only one dress that is 400 exactly and none less) and as I was in the changing room could hear the workers talking about myself and how low I would spend, and when I came out told me to go across the street to a different dress shop. Absolutely absurd that a store like this was so terrible, this does not even deserve 1 star, what terrible service and I will never recommend this place to anyone. read more

Overpriced. You can buy the same dresses for less at Neiman Marcus. If you make an apt, the person you make it with, may not show. I have had a horrible experience with this store. They do not value costumer loyalty. read more

I had my hair cut & colored yesterday at the David Witchell Salon. It was the first time I'd ever been and I was completely impressed. From the second I got there, the feel was first class. The front desk staff was extremely pleasant & accommodating (despite other reviews). I had no idea what I wanted out of my cut or color & Jason was a creative genius. I walked out of there a few hours later feeling like a supermodel! This was by far the best haircut I've ever had in my life & the highlight placement was so perfect for me! I've been stopped & complemented at least 10 times since yesterday and I've been telling everyone about him! I loved the place so much I just made appointments for my mom & future mother-in-law for next week! This place makes my hour drive seem like nothing! You'd be crazy not to go there! Thanks Jason!!! read more