Last November (2019), my wife and I decided to visit Home Comfort Gallery in Troy, OH to buy…read moreleather living room furniture. Robin Harris assisted us with materials, etc., and we gladly (at the time) ended up spending over $6,500.00 on a couch, ottomans, arm covers, and a couple of chairs (one a showroom closeout model). We were told it would take "a few months" to complete the order, since most of it was a custom order, and we could expect delivery in Jan 2020. We left with excited anticipation. Unfortunately, that was short-lived. Granted, this past year has been difficult for everyone, but it's been like pulling teeth with this vendor - especially Robin Harris. Martha (another employee) has attempted to be helpful; however, phone calls are not answered, and voicemails are not returned as a general rule (by either of them). We have been told on no less than a dozen occasions over the past year (when we WERE able to contact someone) that our order would be ready by a certain date - only to subsequently be told it would "take a few more weeks". Repeated attempts to have our order finalized have fallen on deaf ears (we STILL do not have the arm covers as agreed to, which were specifically requested as part of our order). We have been very patient, but our patience has about run out with Home Comfort Gallery in Troy. It has been over a year since we placed our order, and the order has been fully paid off. I would definitely NOT recommend shopping at Home Comfort Gallery in Troy, OH. It's all about the sale, but follow-up customer service is extremely lacking (to say the least). As a result of the extremely poor customer service we've received, and items that were paid for but not delivered, we will be turning this matter over to the OH Attorneys General for investigation, and will be filing a grievance with the BBB for this company's deceptive business practices. BEWARE!

I posted the following review to other websites previously. There have been questions and concerns…read morethat other consumers have experienced similar results, so I wanted to provide widest dissemination possible to help mitigate repeat experiences: Last November (2019), my wife and I decided to visit Home Comfort Gallery in Troy, OH to buy leather living room furniture. Robin Harris assisted us with materials, etc., and we gladly (at the time) ended up spending over $6,500.00 on a couch, ottomans, arm covers, and a couple of chairs (one a showroom closeout model). We were told it would take "a few months" to complete the order, since most of it was a custom order, and we could expect delivery in Jan 2020. We left with excited anticipation. Unfortunately, that was short-lived. Granted, this past year has been difficult for everyone, but it's been like pulling teeth with this vendor - especially Robin Harris. Martha (another employee) has attempted to be helpful; however, phone calls are not answered, and voicemails are not returned as a general rule (by either of them). We have been told on no less than a dozen occasions over the past year (when we WERE able to contact someone) that our order would be ready by a certain date - only to subsequently be told it would "take a few more weeks". Repeated attempts to have our order finalized have fallen on deaf ears (we STILL do not have the arm covers as agreed to, which were specifically requested as part of our order). We have been very patient, but our patience has about run out with Home Comfort Gallery in Troy. It has been over a year since we placed our order, and the order has been fully paid off. I would definitely NOT recommend shopping at Home Comfort Gallery in Troy, OH. It's all about the sale, but follow-up customer service is extremely lacking (to say the least). As a result of the extremely poor customer service we've received, and items that were paid for but not delivered, we will be turning this matter over to the OH Attorneys General for investigation, and will be filing a grievance with the BBB for this company's deceptive business practices. BEWARE!

Diana can turn your wall into art. Murals, Decorative designs, and Faux painting. Her website…read moregives a flavor of her talent, but you should take time to see some of her actual work. She will work with you to design what you want.