Jorge took care of me after I badly cut my index finger, and I honestly couldn't have asked for a…read morebetter experience. I was extremely nervous because it was a pretty nasty cut, and I had never gotten staples before, so I didn't know what to expect. Jorge walked me through the whole process, reassured me that everything was going to be alright, and made me feel comfortable the entire time. He has a great attitude and genuinely makes you feel like he truly cares about his patients. The staff was also amazing and very professional. What could have been a stressful experience turned into a much smoother one thanks to Jorge and his team. I would definitely recommend him to anyone looking for quality care and compassionate service.

I can't say enough positive things about this office and the people who work there. I had an…read moreemergency last week - I live in Marathon but the Urgent Care in my area couldn't help me so I called the Key West office and was greeted by a Kelly who was more than happy to find out if they could assist me. She allowed me to speak to nurse Kelsey who also took the time to check and find out if they could help me and yes they were able and willing to help. So I saw Dr Hare who was kind, compassionate not in a rush to get me out of there which is unusual to say the least. Even my check out experience was nice as Kelly and Kayla helped me understand some insurance issues and greatly helped me with a past due balance issue. I highly recommend this office and feel like the extra hour of travel time was very much worth it.

Sadly we were on vacation and we needed to see a doctor for our 1 year old son with an ear…read moreinfection and I had strep throat. I went twice. When I got there at 7 I was #2. It still took a while to be seen. We then had a 1 hour wait at 8:45 when I brought my son back. They are a small facility, they don't have all the fancy gizmos but they do what they can. We got antibiotics and thankfully enjoyed the rest of our visit. I recommend going as soon as they open to minimize the wait. Keep in mind the pharmacies down there don't open until 9 so there was a gap but not their fault. I'd rather wait for the Rx then feel miserable in a waiting room for hours.

Horrible experience! My wife had a very bad ear infection with much pain so she decided to go in at…read more10 AM. They turned her away and said come back at 1:30, so she did as they instructed. When she arrived at 1:30 they told her I'm sorry we don't have room for you today and won't be able to see you!! Ridiculous! Horrible service and rude staff.

I choose to go Advanced Urgent Care rather than Baptist Fisherman's ER…read more So glad I did. What a wonderful experience even though my visit determined I would need surgery. The check in process was easy and fast. The nurse showed true concern for my issue. My wait for Dr. O'Connor was very short. He listened to my concerns. Was thorough and explained what my next steps would need to be clearly and precisely. I even went back for my pre admission testing. Unfortunately, it's not a visit to Marathon without a visit to Urgent Care. But so glad I have found a medical facility and staff that I trust while in the Keys.

My girlfriend went here for throat symptoms during vacation. Doctor was very unprofessional/rude…read moreand failed to send in the prescription to my pharmacy. $150 visit and no relief. Gonna have to make more phone calls tomorrow to sort it out on the day we're leaving.

Went here with a fractured fibula and Dr Diaz said that I needed immediate surgery and got his…read more"surgeon friend" on the phone to schedule a next day surgery for me at 6am. I was skeptical and got a second opinion with an ER doctor and an Orthopedic Surgeon whom both stated the injury will simply heal on its own and surgery is not necessary. Dr. Diaz suggested unnecessary surgery to get his friend some business. Disgusting.

Usually this place is 5 star but I give 1 star for receptionist initiative…read more I got here at 7:30 to be sure to be the first now I am 3rd and it is 8:35 and I still have not been seen. I came in for a blood test and was first in line, the receptionist could not find the order so I sat down to look for it on my phone. I couldn't find it so asked here again to check her emails/ faxes. THEN she said "let me see if the lab has your order" and they did.

Efficient. Knowledgeable. Quick. X-ray, MRI, CT scan equipment. Would recommend over going to ER.read more

Husband had a very painful ear ache for a week. Pain 24/7. Monday morning we were looking for…read moreurgent cares. Spent a bit of time reading reviews before any were open and this one checked all the boxes. Check in was simple. The treatment was successful and an instant relief. We were in and out within an hour. Thank you. You've saved our vacation.

These guys are the worst. Limited options in the keys are the only reason they're in business…read more They have messed up my prescriptions, missed telehealth calls (plural), and have scheduled appointments for me without telling me. It's a shame because I like the doctors, but even then it's a rotating crew so good luck seeing the same person.

Stay away from this place! Every year it gets worse and worse. Appointments they don't even know…read morewhat that means. Service awful . 3 hours for an ekg for a 11 year old. that was with an appointment. i'm surprised they have 2 1/2 stars. It should easily be one.

i wanted to share about my experience with Campbell Drive Urgent Care. I've been to CDUC in many…read moreoccasions. I have never had nothing but kind words for the Dr.'s - they have always been attentive and provided great care. My experience with the office staff has also always been adequate. HOWEVER, there seems to have been a shift at the front desk. When I called, the first thing I noticed was a bubbly voice in the phone- not usually my experience at Dr. offices. Then, as i proceeded with my issue this young lady was not only friendly and accommodating, she was competent! DIANA!!! Thank you very much for mot only working with me, but for seeing it through to fruition! I appreciate you, Dr. Mittapalli and the care , concern and efforts that they had for my situation. let me be clear- again, I have never had a bad experience with anyone at the front desk! But Diana seemed to go above and beyond with an excellent attitude. Great Dr.s and a great team! I appreciate you all!! Thank you again!!! Amy Reed

If I could give zero stars, I would. Campbell Urgent Care…read morehas been one of the most disappointing healthcare experiences I've ever dealt with. Three years after a simple visit, they suddenly attempted to invoice me for a balance I was never notified about. I reached out multiple times for clarification, and the account manager, Michelle Gusberti, consistently avoided answering direct questions. Instead of helping resolve the issue or explaining why a bill was appearing nearly three years later, she insisted I owed it -- despite the clinic only sending one statement that I never received. The clinic itself feels outdated, and the staff gives off an uncaring, "you're just a number" vibe. Nothing about the environment or the service suggests professionalism or patient-centered care. With so many better urgent care options in the area, I genuinely don't understand how this place is still operating the way it does. Save yourself the frustration and go literally anywhere else.

My friend was pale, shivering, and about to pass out. We suspected heat exhaustion. I asked the…read morefront desk if anyone could see us, and she said it would cost $211 upfront. We are college students, that's a lot of money, but we had to pay because my friend was getting worse. Nurse disappeared for 10 minutes and said she would go get someone. When she came back I asked if there was anyone available and she said "oh right" and left again for 5 minutes. When we finally got seen the head nurse, she was extremely rude and treating us like we were dumb, telling us we shouldn't have come and should have gone to the hospital, snapping at my out of it friend when he responded wrong. She said my friend's blood pressure was "through the roof" while a different nurse said it was only slightly elevated. The dramatics were not helping. Once the room stopped spinning for my friend she asked if he was still dizzy and he said no, and she just walked out of the room not saying anything. Then we got a different nurse and he explained our friend had a low grade fever and to just rest. Felt like a whole lot of nothing for $211. We left and got Pedialyte and monitored our friend for the rest of the night ourselves. Not a good experience here. Not recommended.

My daughter in law is 9 weeks pregnant and went there and the provider that saw her Friday night…read morewas absolutely horrible. The female provider did no testing, yelled at my daughter in law, made her feel not smart at all and embarrassed her. Im a retired nurse and will alert the proper ppl on monday Then my daughter in law was charged a huge amt of money and nothing was done no tests at all and the provider ordered an over the counter med. DO NOT GO TO THIS PLACE!!!

Today, I went to Jackson Urgent Care at Country Walk for an X-ray following an injury that occurred…read morethe night before. I made a pre-arrival appointment for 9:30 a.m., and from the moment I walked in, the experience was exceptional. Chelsea at the front desk greeted me with a smile and was both friendly and professional. As a new patient, I was fully registered within just a couple of minutes. She even informed me of my copay before I was seen, processed my payment, provided a receipt, and explained what to expect next. Shortly afterward, Tiffany, the medical assistant, brought me back to the exam room. She was incredibly friendly, made me laugh, and immediately put me at ease. You can tell she genuinely cares about her patients. She efficiently took my vital signs and gathered information about my injury. Abi, the nurse, also assisted during my visit. She was bubbly, kind, and welcoming, adding to the positive atmosphere. Dr. Louis came in promptly after Tiffany finished. He was calm, professional, caring, and had an excellent bedside manner. After evaluating my injury, he ordered the necessary X-rays. Jonathan, the X-ray technologist, arrived right away. He was courteous, knowledgeable, and efficient. He completed my X-rays quickly while explaining the process and what the remainder of my visit would look like. The communication and teamwork among this entire staff were outstanding. Everyone worked together seamlessly, and I felt informed and cared for every step of the way. My X-rays were read quickly, my discharge instructions were thoroughly explained, and I was provided with the equipment needed to help immobilize my injury. From check-in to discharge, I was in and out in less than 45 minutes. I would gladly return to this location and highly recommend it to anyone needing urgent care services. This team deserves a 10 out of 10 for professionalism, efficiency, communication, and patient care. Thank you, Chelsea, Tiffany, Abi, Jonathan, and Dr. Louis, for providing such exceptional care and demonstrating what great teamwork looks like!

I was very disappointed with my experience at Jackson. I was experiencing persistent symptoms and…read morewas later called and told that my test results were negative. I explained to the nurse that I was still having symptoms, that I knew something was not right with my body, and asked whether I could speak with the doctor or receive a referral to a urologist. Her response was simply that they don't do that there and that I needed to follow up with my primary care physician. The way the conversation was handled felt extremely dismissive and rude, particularly considering that I was still experiencing symptoms and was asking for help figuring out what to do next. My symptoms continued and eventually became painful enough that I went to the emergency room, where I was diagnosed, treated and prescribed antibiotics. I understand that tests can initially come back negative and that diagnoses can change as symptoms develop. My issue is with how my concerns were handled when I specifically said something still felt wrong and asked for further guidance. I did not feel heard or cared for. Unfortunately, based on this experience, I would not return to this location.

Keys Medical Group has chosen some stellar physicians! Dr. Pascuale's office has gone through many…read morechanges but has managed to continue to serve the community In person and online throughout the pandemic.