I had a terrible experience at this office over six visits in the the last 5.5 months. I originally went in for an exam after having severe vision problems and itchy and painful eyes. Dr. Solomon said that I had dry eyes and put in plugs. My condition improved short-term, but became worse, so I went back for a second visit, which I think was with Dr. Drucker. The plugs were too big and had fallen out, so smaller plugs were put in. I mentioned that my eyelids were very itchy, red, and puffy, and was told that was just from allergies which I have never had before. I was still having major problems with my vision and my eyes were secreting thick mucus, so I went in again and met with Dr. Sturdy. He said it was dry eyes, but I continued to complain so he finally flipped my eyelids up and discovered that I had Giant Papillary Conjunctivitis. I was quite annoyed because the previous doctors never looked under my eyelids even though I had the same symptoms. He explained that I would need to wear glasses and use steroid drops several times a day. I told him that I didn't own any glasses, so he said I could wear contacts, but it would take longer for the condition to improve, which I was fine with. I went back two weeks later for a follow-up and Dr. Sturdy said my condition was improved and I could continue to wear my contacts if I wanted, but strongly suggested glasses. After that I scheduled my annual exam because I was out of contacts and met with a tech who argued with me saying that I had an annual exam a month before even though I had cancelled the appointment. She finally did the exam, but my vision was still very blurry. She said the doctor would discuss the issue with me and would also discuss switching to daily contact lenses. I met with Dr. Greeley and he said my condition had gotten worse and lectured me about not wearing glasses. I told him that I would get glasses to wear in the evenings, but that I couldn't drive or function with them, so I would still need to wear contacts at work. I also explained that I did not have any glasses and my contacts were very old, so I asked if I could get some daily lenses to try, but he said I would need to come back for an annual exam later. I said I thought that's what the appointment was for, but he said no, my appointment was just a follow-up visit for my conjunctivitis. I became very frustrated because no one in the office seemed to know why I was even there. He looked and eventually agreed it would be billed as an annual exam, so I asked about the lenses, but he told me I would need to come back for a lens fitting in two weeks. I came back and met with Dr. Drucker who was very abrasive right from the start. He looked under my eyelids and stated that I still had conjunctivitis and asked if I was using drops. I pulled out a bottle of Refresh drops from my purse and asked if that's what he meant. He very rudely stated that I needed to use the ones that were preservative free because the ones I had been using would worsen the conjunctivitis. I stated that the three other doctors I saw all told me to use the drops I had been using. He said, "I don't care what they said, this is what I'm telling you!" I said I understood, but the other doctors had given me bad medical advice, and he might want to discuss that with him. He very loudly stated that he didn't care what they told me. He then stated that I looked irritated and asked why, so I told him that he was very rude and he became more angry and nasty. I explained that this was my sixth appointment and that no one even looked under my eyelids until my third appointment, so I was pretty fed up. He angrily stated that this is what he was telling me now and I told him again that he was being rude and that I would be finding a new eye doctor. He said, "I hope you do!" and walked out of the room. The tech marched me up to the front and I told her I still needed the trial daily lenses that he said he would give me and she said in a nasty tone, "You said you weren't coming back. Why would we give you any trials? You have to come back for a follow-up visit for that." I said to tell the doctor that I would be leaving a very bad review and she said, "Go right ahead!" and then stormed off in the back and proceeded to talk very loudly about me with a few other techs. A woman working in the check-out area overhead and so did the assistant manager who asked to speak with me in private. He was very apologetic and gave me some sample daily lenses to try as well as some samples of the preservative free eye drops that were not offered to me by the doctor. I was grateful, because I had not tried the daily lenses and I felt like the doctor should have tested my vision with them in before handing out a prescription and sending me out the door. Dr. Drucker was the most rude and abrasive person I have ever met and acted extremely unprofessionally when I voiced my concern that I was not satisfied with the service. read more
