Our three children were just dropped from this practice and had our upcoming appointment canceled for failure to pay a $1200 annual fee to continue seeing Dr. Dimitroff. This comes after paying a $400 fee last year. The fee has increased dramatically, and this is in addition to the payments they receive from our insurance. They quickly went from a wonderful practice and experience to what feels like a money grab operation.
We started with Dr. Dimitroff when his practice was brand new and before he was even in his current location. Our initial experience couldn't have been better. For probably the first time since becoming a mother, a pediatrician seemed to actually care about my children and their well-being. The community seemed to agree and word of mouth quickly spread. They grew rapidly! Then the letters started coming. First they were going to become a concierge practice with a very hefty monthly fee. When the response to that wasn't a positive one, they backtracked and said they would continue accepting insurance, with the additional annual fee. Now that fee has tripled in just one year. Can we pay it? If we budgeted and planned for it, yes we could make it work, but we are a single income household and I can't help but wonder how much next year's letter would ask for.
The communication from this office, if I'm being honest, is a bit off-putting. They make their letters sound as if they are going out to everyone, then we come to find out they are sending different messages to different families, and they actually get frustrated when families talk to each other or share their communication on social media....the same people who helped grow their business to what it is today! If they no longer wanted to accept our insurance plan, I would have much rather them have just said that than all of the above, but maybe that is just me. In summary, he's a great doctor with some very questionable financial policies in place, and at the end of the day we felt like just another source of payment for them. read more