When you give your new insurance card to a receptionist, I think it's reasonable to expect that they will tell you if you're no longer in network. Chris missed that I was out of network or decided not to tell me, and it's costing me $1066 for a routine visit just to take a look inside my nose. That means that one appointment is now more than the bill for the second sinus surgery they did for me.
Lisa, who seemed to have an attitude each time I spoke to her, also informed me that my last visit had included a neck injection (which I have never received). It didn't come as that much of a surprise, since they had pulled up the wrong patient's info during one of my visits before whose last name started with the same four letters as mine.
Their disorganization was always quite evident. I requested my records be sent to a new ENT, which they said would be no problem. When my appointment with the new ENT came up I had to cancel it, because they hadn't received anything from Dr Opperman's office.
The surgery Dr Opperman performed also didn't help and the recovery process took months. His post-surgery recovery instructions were often very unclear. Apparently using saline rinse 10 times a day means going through 10 full bottles. Who has time for that anyway?! 10 bottles a day is not realistic and when I was doing it that much it just dried out my nose, caused frequent nosebleeds, and made the pain worse. Shortly, after the surgery he also suggested he may need to do another one because of my polyps. Umm, no thanks.
From what I could tell they are a high-volume surgery practice and Dr Opperman has a hard time remembering one surgery from another. The day of my surgery he didn't even know if my surgery included straightening the septum, so he said "we'll put it on there just in case." He is very short with patients and if you have questions for him you have to find a way to force them in. Finally, the major risks of my surgery were only disclosed right before I was being taken into the surgery room.
Overall, a huge disappointment... read more