At the beginning of every business relationship the one who is to make the money always puts their best foot forward. They promise to deliver on time, they are attentive to your every call and suggestions. But, as soon as they get the deposit, things change. They no longer answer the phone, it now goes to voicemail and when you call the shop; they are not there or they will arrive in the next 10-15 minutes. This business, use to be about business, now there are a bunch of people there who are unprofessional and unresponsive to their customers wants and needs. The individual who helped me design my kitchen name is Tony. Like l stated earlier, they want to help you all the way until they get that deposit. Then from there, it went down hill fast. I paid them $5600 down to get the cabinets started. He said, it will take a few days to put the prefabricated cabinets together. I said fine, gave an extra few days so that they can get everything done. He wanted to come and start on Tuesday, l said, let's start Thursday at 9am, since he said it will take three days to complete. l took off Thursday from work, in order for them to start the job. 9am Thursday came, no one shows up. l called Tony, no answer. l then call the shop, they don't know what is going on, so l make a bee line to the shop and the cabinets are just getting put together. So now, the cabinets are done and the installers arrive on time Friday morning at 8 (that's another story for another day). The installers do their thing, but they notice the materials Tony ordered are missing a few pieces and one whole cabinet, the handles, crown molding and the sink faucet. A week goes by, because I wasn't taking another day off from work so they can complete the job. Before the installers arrive to complete the job, l texted and called Tony to make sure that they have EVERYTHING to complete the job. He texts (he didn't answer the phone) and states, "yes", the installers have EVERYTHING! The installers are wrapping up and l notice that the faucet is not installed. l immediately call you know who and y already know the outcome of the call. l call the shop and they that the faucet is on its way to the shop now (12pm). It is now 4pm (8/15) and the faucet is still not here. I forgot to mention, my bill is paid in full!
My kitchen is complete, minus the faucet, for now!
I'm pleased with the installers, but I'm HIGHLY DISAPPOINTED in the customer disservice that Tony provided.
Guess what y'all, the faucet just arrive and they delivered it to the wrong addrwas... Thank god l heard the truck pull up to my neighbors house.
Installers 1
Tony 0
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