I dreaded having to purchase a new to me car.... But when I walked into Dave Smith CDA my first impression was positive , and the whole process of purchasing a vehicle was an absolutely warm welcoming a fairly fast transaction. Starting with Jarrett who sold, and walked me through the whole process from start to finish, giving the time to process, and ask questions. So much information to absorb in such a short amount of time, Jarrett explained things slowly, and with precision that I could understand. Kindness, a sense of caring about the transaction. no pressure. I also purchased an extended warranty, it was explained explicitly, Kyle made it painless, and easy to understand. Everyone there made the experience simple, easy, I felt like royalty. Thank Dave Smith CDA Thanks Jarret! read more

bunch of a holes working in the service department got a lot of attitude for doing a job you applied for what a joke of a company tried to make an appointment to get my car fixed on something that they messed up, but they're just straight a holes I can't wait till they shut Down bunch of bums working read more

We were looking for a preowned specific model 4 WD pickup with low milage on the lot. Our customer service representative, Jerrett Wheeler searched and found the perfect vehicle for us, it looks brand new and Jerrett made the entire purchasing process go smoothly. Jerrett was very knowledgeable about the vehicles there, and knew just what we shopping for based our requests. We walked out happy and appreciate the great customer service from every member or the Coeur d'Alene Dave Smith's sales team that we encountered. This is our second purchase from the Coeur d'Alene Dave Smith dealership and I'm sure it won't be our last. read more

You know when they say, "If something's too good to be true, it probably is"? Well, unfortunately I discovered this when purchasing a car from Dave Smith Frontier Sales. We found my daughter a car with low miles and a good price. Living in a different state, I asked the dealer to put the car up on a hoist and give me a video tour. I got a 3-4 second video. I asked about two known typical problems with that make/model..."Our mechanics went through everything. Those are in excellent shape! Nothing to worry about. This car runs awesome!" Now, I like to believe the best in people, so we purchased the car. It shipped across the country and arrived with 3" of water in the trunk (dealer failed to mention the convertible top had a leak). Both glove boxes are broken. The dipstick is broken off. Oh! And the two problems I asked about? Turns out they needed to be fixed -- which tells me two things. First, the mechanics didn't do their inspection very well. Second, the dealer straight up lied. And the convertible top sensor was held in place by cardboard and tape. So what happened when I called the dealer? "We'll look into that and I'll get back to you." What happened when I didn't hear anything back after two weeks? I called his boss and mentioned that I've spent as much fixing the car as I spent on the car. "We'll look into that and I'll get back to you." When I asked about the warranty? "That's not valid because we can't do the work since you live in another state." That was 4 weeks ago, still haven't heard back. If you see a car you like here, run the other direction. Avoid this place at all costs...or it will likely cost you a bunch. read more

I should have listened to the 1-star reviews. First and last time shopping here, and didn't even get a vehicle. I put a deposit down on a truck at the Coeur d'Alene location with Greg and now Kellogg is selling it out from under me. I spoke with Bruce at Kellogg and he says there's no record of another buyer besides me and my deposit, however Greg confirmed the truck is already in finance with another buyer. Hopefully my deposit comes back as easy as they took it. I was very hesitant to shop with Dave Smith after some very concerning reviews on the Cars.com app and as it turns out their customer service is just as poor as those reviewers described. read more

Recently bought a Ram 3500, not even 3 weeks later and it has a mechanical issue. I can not drive it, without possibly damaging the motor. Spent a week trying to work something out. They simply refuse to do anything. Larry Brown has no integrity as well as their managers. On top of that they lied about previous ownership. Very disappointed. read more

This dealership is not for the customer. I would not recommend buying a car at this car sales lot.

Shady as they come! New service advisor even agreed my daughter's experience was suspect and said service manager would call us. Still haven't heard back and over two weeks. I as worried when she dropped her vehicle off because they weren't busy at all - we now know why! read more

What began as a 5 star journey and vehicle purchase turned South soon after I turned North into my driveway with my newly purchased 2017 MINI Cooper JCW Clubman. I had $28,000 in Cash which had to be given to the salesperson so we could complete the deal. I handed him 3 envelopes. 2x10K and 1x8K and asked if he wanted to count it. His reply was "No I trust you." In retrospect my excitement outweighed my business logic. I should have been the one counting the money out to him...because as fate would have it the next day I get a call from the dealership indicating they were short $500. I did have $500 that I had held from a sale I made on my truck two days earlier for $28,500 which now I ended up giving away to Dave Smith. I have no proof of any theft due to MY stupid business blunder. Therefore the fact that someone got a $500 bonus from me is all that's left to say about this. Now to the pricey nit-picky stuff. I have a book out sheet from the dealer indicating my MINI has a Power Seat which it doesn't. That alone is a $1250 add-on although Dave Smith had it listed at $375. Either way it's not in my car. I tried to challenge that but was told I got such a good deal it didn't matter. That's nonsense and double talk and old school car sales crap. Of course too late now...for me. I was also charged $150 for a hand buff...HUH? And the document fee is $120. About $10 a page... holy shit! Bottom line...this is stuff that MANY DEALERS cleverly add on. Had I known that I would have balked. Lesson learned. In closing which is not directed solely to Dave Smith Frontier Sales force. I would highly recommend to any potential vehicle purchasers to look carefully at every little detail AHEAD of the SALE. Don't add on the extended service warranties (55% are never used) and the Auto Protection sealant packages (huge markup). Don't believe me? Check out Consumer Reports, or Dave Ramsey's advice. Both which could have saved me time and money had I done my homework in advance. read more

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This is the type of "customer service" you can expect from Dave Smith. I haven't had anything to do with their horrible dealership since they screwed me over and sole me a lemon over 7 years ago. I randomly get an email for them asking me how it's going. I explain to them that they cost me close to $30k in extras for the truck they wouldn't take responsibility for. I was then met with an email that said "Don't buy a cummins with 270,000 miles on it then." First off, the truck I bought had maybe 50k miles on it, so they didn't even know who they were talking to (red flag 1). Secondly, is that how you expect to sell cars? I bet if there's a vehicle there with that many miles you'd gladly sell it to any "sucker" that takes the bait. THEN they look up my past issues that cost me so much money, and he responded with "how's your U-Joints?" mocking me for something that was no fault of mine. The U-Joints were properly lubricated the entire time I had the truck, but the previous owner didn't do it, long story short they seized, and exploded sending shrapnel through the transfer case and transmission. This was not covered by the warranty nor extended warranty due to "lack of maintenance". And even though I had proof of every service I had in the one year of owning the truck, Dave Smith told me to get bent. Now years later their employees want to bring up the past and mock me for my purchase. Garrett should get a raise, a real winner you have on your crew! read more

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My recent buying experience with this dealership was a pleasure. I initally reached out via their website for a test drive of a specific vehicle and they promptly responded with a typical e-mail response. When a sales person called me the next day it was Jordan who had the vehicle prepped and ready to go. Jordan is very approachable and answered all of my questions without trying to sale me anythihng... The test drive went good and he took the time to let me explore a few other vehicles, show my wife, and really learn about what I was buying. There was zero pressure... we came to an agreed upon price an the paperwork was quick and painless. All in all It was 1000 X better then my last vehicle purchase experience! read more

Friendly people. Large selection. Quick on email. In my opinion, to very honest with people . . . Dave Smith had to know the right front tire of the 2015 Titan I bought had a pretty fast leak because it was down 25% in two day. They could have told me, they didn't. That's lazy and disrespectful: just tell people. But, that; relatively minor compared to: They must have known the fresh air intake filters were flooded with cigarette smoke; I even asked about cigarette usage by the previous owner. I can only assume they had been having it cleaned out every day, oxygenated. Now, I get to have the entire A/C system flushed so it doesn't stink like an ash tray. How could you do that to someone who is handing you $26,000? I don't get that. Why hide silly things from people? The truck had a number of mechanical needs, I found out about at Silverlake Auto in a pre-buyer's inspection Dave Smith nicely facilitated. To their credit, Dave Smith gave me a $1,200 buyer's credit (though I had to ask for it to be taken off the top, so I didn't have to pay the sales tax on it). What would the buyer's credit been for a leaking tire or cigarette smoke cleaning, maybe another $100? Is a happy customer worth $100 on a $26,000 purchase? Here's the deal: If Dave Smith had just been honest about the tire and, much more so, the cigarette smell, my review would have been 5 stars in my mind. But, dishonesty--and that is my opinion of what occurred--is not a trait I easily accept in business dealings. read more

Dave Smith motors has Very unethical business practice in my opinion. I was searching for a new 2500 Denali that I needed right away and was told about the dealer by a colleague who mentioned they had a big selection. The sales woman on the phone located one she said was available. She offered a discount but stated and said I needed to place a $500 deposit on the car until the paperwork could be completed. I gave her my Credit card number for her to place on the documentation for me to review which she said would come via a "docusign". I received nothing further other than a link for a credit application. When I questioned her a day later she said the car was actually not in stock and she had no idea when it would arrive. My next call was to the sales manager and I was told the truck was in route on a train and would arrive and be ready in a " couple weeks". When I said that this would not work for me and to credit the charge that was placed without my written approval I was told there was nothing they could do to return my money and then all email and telephone correspondence stopped. Of course I have filled a dispute with my bank but the fact that I even had to go this far is ludicrous. Be very very careful dealing with this company. Buyer beware! read more

I went to find a truck with 4wheel drive to safely commute to work and home. The snow is dangerous unless you have four wheel drive. When I met Alexander Lopez, the salesman at Dave Smiths Frontier Sales, I told him I was in the market for a four wheel drive truck sharing my concerns of driving in the snow. I already owned a truck that was two wheel drive, so the purpose of this purchase was to have 4 wheel drive. Alexander showed me the 2014 Toyota Tacoma silver 4x4. Since it wasn't snowing at the time we weren't able to test the 4 wheel drive. He assured me this vehicle was perfect to fit my needs. I paid for the vehicle in full. Two weeks later the first snow hit the ground when I went to put my truck in 4 wheel drive it would not engage. I went to the dealership and inquired as to what was the problem. They diagnosed it to be a repair of approx $2500.00. Since the truck was shown and sold as a four wheel drive it had been misrepresented to me. After arguing that I had been a victim of fraud they agreed to only charge me $1300.00. I left extremely upset. After reading reports on the dealership on better business bureau I have since found out I'm not the only victim, there have been many others. read more

I've already had one bad experience with Dave Smith against my better judgement I went back they promised this second experience would make it right. I bought a 2015 ram 3500 on the way home the transmission over heated and today with less than 100 miles of driving the truck the check engine light came on. I called the dealer to see what they could do to help and they said because they gave me a discount on the truck it was an as is sale and I was on my own. Lesson learned Dave Smith is the crooks they have been accused of being read more

Dave Smith Frontier Sales - Car Dealers Near Me - Coeur D Alene, Idaho

My experience with Todd in sales was fantastic! He was very helpful and patient and worked really hard to help me get what I needed/wanted. I was looking for low milage at a reasonable price and he came through with a beauty! read more

Called the service department but only got an answer machine that said leave your name and number and we will call you back... but of course they didn't ever call even after leaving TWO messages. Horrible way to run a business-- just too busy to even return a simple phone call! Why would I give them my business. Maybe they are too big of a machine to follow through. Think what that would mean for my vehicle. read more

I purchased an SUV from here in '13. They sold me a "service package" that turned out to be completely useless for all the things that broke on the car before it expired, and I paid an extra $2,000 for that! Their service is expensive and they are very liberal with a diagnostic fee of $80 PER ITEM DIAGNOSED. I was out the door at $11,000 thinking I was doing alright because of the service plan that was going to save me a lot of money. The vehicle is now worth only $4,500 and I still owe $6, 800. Long story short: paid more than the vehicle was worth (which was at least half my own dumb fault), bad service, bad service package, car had many things break shortly after purchasing it, and they definitely gouge with prices. I could have paid cash for a same year vehicle and saved myself close to $8,000. Go somewhere else. read more

My wife went into Dave Smith Service Department today for a simple $30 oil change. After she left the shop with three young kids, they called and told her that the vehicle said on the oil cap that it needed synthetic blend oil which was a ridiculously priced $60. This vehicle DOES NOT require synthetic oil, and says nothing about synthetic oil on the cap or in the owner's manual. She told them to put regular conventional oil in and they refused. She told them to take it back out of the garage and had to load up the kids and leave without service. They were trying to rip her off because she was a woman and they though they could get away with it. Pathetic! read more

Dave Smith Motors ripped me off of my $500 deposit and wanted me to make another deposit to buy a truck from them!! Buyer Beware!! They have my $500 but I won't buy from them!!! read more

Came to get oil change because prices were reasonable. When I dropped my car off they said it would be an hour so I walked down the street for coffee. After 50mins I received a phone call stating that my car would be ready in 15min. So I came back in 15mins & ended up waiting another 45mins for my car. Very disappointing. read more

Bad service. Long waits. Wrong diagnosis of mechanical problem. Try to sell you services and equipment you don't need.

I purchased a GMC pickup Feb. 21st 2016 and was told they were quite certain they had two keys for vehicle however told us to sign a waiver that only one key available at sales desk and they would mail us the other key. I have called the salesman, Paul Marias, three times only to get his answering machine and he hasn't called back regarding finding another set of keys. I should have gotten a courtesy call back as to if he found the other key! BEWARE don't sign a waiver regarding their promising to get you another key. It costs $200 to have another key and remote for the truck and they fail to respond to our calls to let us know if they have found the other key! read more

If I could give them no stars, I would. Bought a brand new vehicle from them not even 3 weeks ago and it's already breaking down on me. Every light possible came on my dashboard as I was driving on the freeway so I had to get the vehicle towed. They've done nothing to be proactive in making sure I'm safe and/or getting my vehicle repaired/replaced ASAP. I definitely regret buying a vehicle from them. Save yourself the trouble and go elsewhere. I'm truly disappointed. read more

My personal experience with buying a car from this dealership had been great. From negotiations, test drive to the actual buying process. Low pressure and our sales guy Anthony, was wonderful to deal with. The person at our DMV in Seattle, also had good things to say about the dealership. Pretty good all around I would say. read more

I was satisfied until i got a piece of mail saying i owe money for a down payment a year and a half later. I was thinking on going back for another vehicle for the wife but not anymore read more

Tony in sales was absolutely fantastic to work with and the finance department worked absolute magic and found us a rate far far better than anything I had found. The result was that we saved over $10K on the term of the loan. I am a huge fan and give Dave Smith Frontier dealership my highest recommendation. read more

Very disappointed and wanted to voice my discontent! After spending a day and a half looking at vehicles, (THAT WERE FILTHY, we finally decided on one after they were able to get it running and assured us that "it was fine" that "it was just dead batteries".... got to the paperwork part and noticed there is a $150 detailing fee (Again the truck was filthy when we looked at it on the lot as well as every other vehicle we looked at) WHAT???? Was my exact reaction. What dealership charges you to clean a vehicle that you are purchasing. Most dealerships have the cars immaculate and detailed and clean inside/out when they put them out on the showroom floor or on their lot!!!!! Now today, exactly one week later, the truck does not start. It had "battery issues from sitting" there but they assured us that everything was fine and that they "fixed the problem". Apparently not because we've been trying for the past hour to start the vehicle and it will not start. Upon messaging the salesman in regards to this, his answer was "spray the air cleaner with some carb cleaner and it should start right up & I told your son it probably needed a fuel filter". My next question is HOW THE HELL DO YOU DELIVER A VEHICLE THAT YOU KNOW "PROBABLY" NEEDS A FUEL FILTER AND NOT CHANGE IT OUT THERE BEFORE YOU GIVE US THE TRUCK?!?!?! CRAPPY- just CRAPPY and COMPLETELY UNACCEPTABLE coming from the biggest dealership here in CDA!!!!! A day & a half later (and after the salesman telling me that "if I post anything negative on social media the manager is not gonna do shit for me and why didn't I purchase an extended warranty") they finally picked up the truck. They have now had it for two days which means that my son has been without a vehicle causing us to juggle cars between our schedules in order to get to where we all need to go! They said that it might be the injectors and that they have to pull them out and send them out to be tested. They won't have an answer until at least Tuesday. AND THEY DON'T HAVE A LOANER TO GIVE US!!!!! THE WHOLE SITUATION JUST KEEPS GETTING WORSE!!!!!! I assure you I will not purchase another vehicle from here nor will I recommend the dealership to anyone looking to buy a vehicle! read more

Dave Smith Frontier Sales - Car Dealers Near Me - Coeur D Alene, Idaho

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I will never buy another vehicle from Dave Smith again. Worst experience purchasing a vehicle in my life. They did not process the loan correctly. It took them a week to get tires on the car after I bought it so I could finally have it in my possession. Then it continued to break down and have several issues for the following three weeks that I had it until I brought it back to them. It needed thousands of dollars of work and they said they would pay for 50% of repairs. Turns out they did not process the loan correctly and I didn't even have a loan on the car because their finance department didn't do the paperwork correctly. So I told them to keep the car since it was a lemon. Took about two and a half weeks to get my down payment back. The salesman and manager of the department were nice but it took me almost 7 hours to buy the car thats turns out I didnt even buy! read more

Drove here from Spokane to see a specific advertised vehicle. No prices listed, no salespeople to help (they stood in the showroom watching us) no customer service. I'll be taking my money elsewhere. read more

So I have been looking to buy a car I narrowed it down to a few here at Dave Smiths. I went but today had to flag someone to come help me. He unlocked the cars and was a little put out by me asking to see the inside of them. He gave me mileage and price. I said can you turn one on I want to see what it has, again put out. Then I asked where the other black Acadia was and his exact words "I don't know we have cars all over this lot." I got in my car and drove away. Apparently they do not need or want any business!!!! read more

I worked with a woman named Nancy to buy an SUV. They didn't have anything I was interested in. Nancy called me the next day to tell me about a new vehicle on the lot. She went on and on about how they were "hand buffing" it. The SUV checked out so I asked for a purchase order to take to my credit union. While looking over the purchase order I noticed a $150 fee for "Hand Buff". I immediately called Nancy. I told her that I did not ask them to hand buff the vehicle and didn't feel I should have to pay for it. Nancy told me if was not a fee for actually hand buffing the car. She said it was a fee that Washington state makes them tack on to every sale (the car lot and I are in IDAHO mind you), Washington state MAKES them charge that because they have to spray the under carriage of every vehicle they sell and it's called the "hand buff" fee. That whole story was obviously BS, so I asked Nancy to send me that in a text message. She said she would but she called me back 5 minutes later instead. She said that she spoke with her GM and was able to get the fee waved. I called and spoke with Todd (I believe he is the GM). I explained the situation to him. Todd told me he had no idea what Nancy was talking about, they hand buff every vehicle that comes to the lot and that is what the fee is. He didn't seem to care in the slightest that Nancy had lied to me and insulted my intelligence by thinking I would buy that line of bull! I walked away from the deal and ran away from the dealership. I wouldn't trust a single word out of anyone of them! read more

Never have I been treated with such disrespect. I may look younger than my age, but I'm a 30 year old man. I'm not naive, nor am I an idiot. I know when I'm being dicked around. Of course they pulled out all the typical "sales techniques" which is a real turn off BTW. Being fully financed and approved through my credit union telling you I'm a serious buyer, don't leave me multiple times to talk on your phone, leaving me sitting there for 10-15 minutes at a time. And a word of advice- if you are unwilling to negotiate the over -priced "used" vehicle, let the customer know when he asked before having him drive 2 hours to your dealership. Could have made a sell, but very poor salesman. Definitely look elsewhere. read more

Our Chevy Silverado went into limp mode on a trip from Montana to Washington we were about 15 miles from Dave Smith Frontier Sales & Service. I called Brian in the service department and told him what was going on andthat we were traveling and needed to stop in and get a new fuel filter installed. He said he would work us in, when we arrived he immediately took care of us and said it would be an hour or two. We walked down the block to a great restaurant and came back about an hour later and our truck was just getting finished and we were on the road again in just an hour. I would definitely recommend them for you automotive needs. read more

(Fraud Alert Serious) I bought a used 1986 Turbo Toyota 4 by 4 over the phone I'm out of state. I shipped it to me and found out I bought a 1986 regular 4cyl engine truck, wow it has same vin but humm someone switched the engine. I had a dealer in NY look at he signed a letter said it's the wrong engine. So this truck was worth half I paid. Said engine smoked ran rough but cleared up, um engine has massive head gasket leak oil was milk very low on coolant and they are a mechanical shop and dealer? Not Dave the sales man, a guy named Troy, or any other manager would ever respond to text or phone calls. One person even said I have no idea what's going on, they even told me the transporter switched engine? What! Even after I disputed charge no one would talk to me. Based on other reviews I think we should have their dealer license pulled. Just cause I'm out of state and its used doesn't mean you can be dishonest, you're a dealer! Wonder how many other cars sold have wrong engine and transmissions? Don't buy from, file complaints at Idaho DMV and with Idaho attorney general. Don't buy at Dave Smith read more