The pros:
- Rhonda…read moreis responsive, and they allowed me an extra week when I requested to push back the project.
- The price seemed quite reasonable.
- I had not completed a part of my project, and they took some money off because they didn't have to paint what I had not completed.
- A hurricane came near our area during the project, and they wrapped up in a decent timeframe.
The cons:
- They painted my trim with a totally different color than I requested -- the old color, not white, which I had requested.
- Their drywall work is subpar. They said they would fix "all imperfections," but it wasn't close. The drywall work they did do was, in most cases, rushed. Some examples: they taped a joint, and did not add more mud around the tape and create a flat surface, so now there's clearly tape that's painted over. Where they did patches, they clearly did not sand. Some imperfections were not corrected at all, including exposed joints above door frames. I had one wall that was a complete disaster, and they did a pretty good job on that one.
- Some parts were not painted at all. A ceiling was edged, but not painted. On the final day during a walkthrough, I pointed out several things. They did not complete all of those tasks, including not finishing the trim in a room and not touching up exterior doors. They did paint part of the trim, but not all of the trim in that room -- and on the part they did paint, it appeared to only be one coat.
- The old color shows through in about 15-20% of the house. They kept saying "that's two coats," which I can only imagine means the quality of paint was low. They did add more paint in a couple places I requested, but the old color still comes through on the edges of those areas. They must have just rolled those select areas, but did not hit the edges.
- On the final day, one person was walking around patching drywall after it had already been painted. Those patches were clearly not sanded, and several of the patches from the final day were not painted over.
- They painted the exterior doors, all of which have widows. There is paint all over the window edges. I expressly said on the final day that the paint should be removed from the windows, but it wasn't. Another job for me.
I now have to hire someone to come in and do the drywall properly, and then I have to paint over whatever the new drywall person fixes, as well as things that weren't painted at all.
- There are paint drops all over the place, and trim areas were either not taped or not taped very well in a lot of areas because there's paint on floors around trim.
My project was a big one, and the walls were not in great shape, but I don't think they did their best work on this project. Rhonda was great, and they guys were friendly, but at the end of the day, I now have much more work to do and have to spend more money because the job was incomplete and poorly done in the cases I've outlined.
I do not want them to come back to fix anything because if they don't fix something that I expressly point out, I don't expect them to fix things properly on return.
