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Dave & Zane's Auto Works

5.0 (4 reviews)

Services - Dave & Zane's Auto Works

Auto maintenance

Oil changes

Auto repairs

2 More Services

Auto engine repair

Routine automotive maintenance

Dave & Zane's Auto Works Photos

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14 years ago

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Burton Auto & Accessories

Burton Auto & Accessories

(10 reviews)

Many years ago I use Burton Auto almost exclusively. The auto repair shop behind the pottery shop…read morein downtown vashon tried to strong arm me into replacing my engine for hundreds of dollars more than other places charge for engine replacement. Worried about spending that much money, I decided to get a second opinion. I went to Burton Auto and spoke to the owner. The owner of Burton Auto advised me that I did not need a new engine. I drove my vehicle for 10 more years before selling it. I didn't need car repair but I use Burton Auto for oil changes and other maintenance. A few years ago I went back to Burton auto. The owner was nowhere in sight nor was his son or daughter. They were incredibly rude. I brought the car in for repair after having extensive diagnostic testing done by a mechanic that came to my house but then got another job. My car was an old car and it needed a special relay ordered for the electrical system. I was told Burton could get this. They called me a few hours later and told me to come get my car. They said it would take a while to get the part. I went and they wanted hundreds of dollars. Nothing had been repaired. They wanted a couple of hundred of dollars to tell me that the part I already knew needed to be replaced, needed to be replaced. Another time I went in with a flat tire. One of the workers screamed swear words at me for being in his way. Washington is one of the states where auto mechanics are not required to have professional licenses. Sometimes this shows in a very bad way.

I'm so disappointed with this place. I really wanted to like it and the two people working in the…read morefront are very kind and cheerful. I've heard nothing but good things about this shop so I was really surprised when it took them 4 times to fix the power steering pump on my daughter's Subaru. They kept citing manufacturer defect as the issue for the 3 broken pumps. They were apologetic and eager to try and make it right which I appreciated. What I did not appreciate was the advice of a mechanic, who was familiar with the car, being completely discounted. (Since the car was initially unsafe to drive off island my daughter was unable to take it to her usual mechanic.) The car continued to have problems until my daughter was able to get it to her mechanic who completely fixed everything and reported that some kind of sensor had been unplugged and not plugged back in and the wrong power steering fluid had been used. Burton Auto was very apologetic and refunded my daughter the amount she had to pay to have their mistakes fixed, which I really appreciated. I decided to give them another shot with my car because they were so nice and seemed to genuinely want to help. I had my battery replaced which seemed fine except they weren't exactly sure the battery they had would work and had to call the auto parts place on island to ask. I figured they should know but appreciated them making sure. Next time I had them change my oil, check my breaks, and asked them to see if there were brighter headlights available for my car and asked about the new LED headlights. I was told they didn't know about the LED headlights but would look into it. When I picked up my car one of the wheels was totally loose and I could barely drive the car so I had to turn around only a couple hundred feet away. The headlights they put in, which I specifically asked them to only replace the headlights if something brighter was available, were about half as bright as the ones they took out. They never looked into the LED headlights like they said they would and my fog lights are now brighter than my headlights. Before I couldn't even tell if the fog lights were on except in fog. Now I practically need the fog lights on to all the time. I was charged $150 for the bulbs and replacement. I feel really frustrated and won't use their shop again. The mechanics seem to have no idea what they're doing. The employees are very nice but after hearing nothing but good things about this place I feel it's really important that consumers have honest information about the service and mechanics here.

Dave & Zane's Auto Works - autorepair - Updated May 2026

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