Your typical HORRENDOUS customer service…read more
I walked in and found what i need in less than 5 minutes. After wandering around the kitchen appliance section for 10 minutes wandering around waiting for a guy helping a woman on a vacuum bag with questions that never end, i went to look for someone in another section. A manager dressed in a suit asked me what i'm looking for, and i said i wanted to buy a kitchen appliance, and he replied "but you are in the electronics section!" DUH. I told him there's no one to help me. He walks me to the guy helping the woman with the vacuum bag section and then says, "what do you mean there is no person? He is right here?" I roll my eyes because my french is not good enough to get into a stupid typical french argument with him and I wait.
After another five minutes he's finally done and he gets me a ticket to pick up my appliance in less than a minute. I walk up to the cash desk to pay. As I line up, a guy comes out with my appliance, asks the guy in front of me if it's for him, he says no, he wants to do a return (american dude who speaks no french), so they do the return, and the guy with my appliance disappears into the abyss.
I paid, and stood waiting for my appliance for 10 minutes. The cashier continues to call in the intercom for someone to come help. A couple comes by and wants to do a return, but of course, instead of lining up behind me like the rest of the world, they line up next to me the French way. A new guy comes and serves the couple first. After another 5 minutes, a second guy comes because of the intercom, asks what's going on and the first guy says, oh, nothing, they just needed a return. As he is about to walk away, i waved my receipt at him "HELLO??????" the guy comes and takes my appliance that's been sitting behind the counter this whole time and hands it to me. The entire 15 minutes i was waiting, the cashier could have picked it up? NAH it's not their job, even though there were two of them doing absolutely NOTHING.
I wasted an hour in that stupid store just WAITING (with very little reception on the mobile phone!).