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Dapper Surfaces

5.0 (1 review)
Closed 9:00 am - 5:00 pm

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Services - Dapper Surfaces

Epoxy coating

Floor installation

Floor restoration

2 More Services

Masonry/concrete sealing

Masonry/concrete staining

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9 years ago

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Junge's Flooring - Wow great great great!!

Junge's Flooring

(4 reviews)

Nothing like a job well done!! Is great place ! Amazing…read morepeople lots of options! Bigger better !

We went to Junges Flooring in 2019. We wanted a new floor installed. Our salesperson was a nice…read morelady, but a new employee. We told her we wanted a new vinyl floor throughout our townhouse. We emphasized several times in our discussions that it needed to be scratch resistant. The new employee was let go soon after we completed our purchase. It may be because she wasn't trained properly. We chose pergo vinyl flooring that, unfortunately, in a few short weeks showed scratches. We contacted Junges and they said scratches are normal. We explained to them that we were told that our new floor would be a good choice, because it would be scratch resistant. The manager came to look at our floors. Then a Mohawk representative. About two months went by and we noticed several areas where the corners of the floor were raising up. Then Junges sent a representative to inspect our floors. He said it was the wrong flooring for our type of installation. Junges said that we should hire a flooring inspector, which we did. According to the inspector's report, there were unlevel areas on the concrete floor that should have been leveled by the installers with a self-leveling material before the flooring was installed. We shared the report with the owner and his manager and they again refused to do anything to help solve the problem. This was after they had recommended we hire an inspector. When we tried to order Divine Cream flooring to replace much of ours, we found that Mohawk had kept the same color, but had made Divine Cream more scratch resistant and changed the width of each piece. Not once did the owner of Junges or his manager make any indication that they were willing to work something out. Finally I showed my frustration with them and their lack of reasonable customer service. The owner immediately used it as an excuse to do nothing, which he had planned to do anyway . . . absolutely nothing! There were several reasons why Junges should have at least gone partway to resolve the problem, but instead they took no responsibility. The floor will continue to get worse for the reasons I've mentioned previously. We feel like we flushed $10,000 down the toilet.

Dapper Surfaces - flooring - Updated May 2026

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