After almost getting swindled for over aprx. $800,at a shop in close proximity to this one, (and no…read moreinsurance except liability), I bought some parts needed for the repair of putting my front bumper back on. Seems no one could get me in for weeks. I called REF from a google search for collision centers, roswell, nm, and called. Santos said to bring it in for a quick estimate. I went straight there, and he put Chris to work on it immediately! I got to sit and watch the whole process, and they even replaced a few electric parts and spared me the expense of buying them! Over all this Shop will be my "Go to" shop for any body work, for future needs!! They are honest & do great work and not out to "Get over"! They saved me hundreds!!! God Bless this Shop! Keep it up! I will recommend highly!

Unfortunately we had a somewhat bad experience with this company. First of all there was red flags…read moreas we called them to see if they would fix my daughters car using Geico car insurance. As we were having a discussion if they worked with Geico, the gentleman said yes. Then I asked him, if they could accept my daughters car. He said they were back up for about a month. Then quickly changed his mind, and said yes. Red Flag!! Throughout the whole process and almost 2 months in, they have repeatedly said the car would be ready at the end of the week for the last 3 weeks. Then something else would happen or they would run into another issue. They did work on my daughters car and answer their phones as annoying as we were calling every week for updates. If you are willing to wait extensively for your car to get fixed they go right ahead. I gave this company 3 stars because they did a good job on the car besides the endless delays. And they were willing to accept alternative payments. No pics available.

I can't express enough or highly recommend enough the service of this place. WOW is what I said…read morewhen I saw my car looking like new after the gobs of dents & dings that were removed. Even in the sharp creases and lines on the doors. Savino's very friendly and professional service will have us coming back with our other vehicles. I feel I can't thank him enough for the outstanding job he did!!!! Donna Robinson

We took in our 2024 Toyota Sienna in for a dent in the rear quarter panel, and our 2022 Toyota…read moreVensa for a dent on a ridge of the tailgate. both dents were removed and there is no evidence they ever existed. They were very easy to work with and the price was great... a small fraction of what a body shop wanted (way over $2000!) We HIGHLY recommend The Dent & Ding Doctor! -R & R, Ruidoso

I highly recommend Adan's! Stellar customer service and very high quality work! Adan is a man of…read moreintegrity who is very trustworthy and who truly cares about his work. We were passing through town on a holiday and when our car was broken down he drove by and checked with us. He opened his shop for us and kept our car to work on while we rented a car for the rest of our trip. Came back thru and the car was ready to go, part ordered, installed, and a very fair price! Truly an amazing "in the right place at the right time" moment. Thanks again, Adan!

I appreciate the good work every one does here. Got me out of a mess. Good looking out Tony, Lidia,…read moreRick and everyone else behind the scenes. I owe you Starbucks... Much Gracias!!

The ladies up front were very helpful and nice. They answers all of my questions and worked with me.read more

DO NOT GET REPAIRS DONE HERE! Unless you have a limitless amount of time and are ready to have…read morecrappy working done and have to go back multiple times find somewhere else to take you vehicle. I chose to take my car here because I was familiar with the company where I previously lived this one is horrible. I took my car in after a accident in November and hopefully today was the last time I had to go in. I originally went in with damage to the passenger side door, fender, bumper, and wheel. On initial repair they changed the completion date 3 times which ended up taking around a month. Then I had to take it back in a couple weeks later because the systems on my vehicle started to go hay wire like it was not calibrated after it was aligned. I let them know what was going on and that it's common for the car to do that if the system was not calibrated after a alignment. They tech argued with me for over a hour telling me I was wrong until the ladies in the front looked it up and the calibration in fact was not completed. So they did the calibration and the system started acting ok. Then the door that was worked on was not latching after the repair and was consistently going off saying it was open where my child sits in the back seat. I call again and they tell me they cant get me in for a month. Then I explain that my son sits there and I don't want him falling out and they see me that week. They have me bring it back in again and low and behold the door was not lined up correctly and wasn't latching properly. They fix that. A couple of weeks go by and the lane Parking assist system starts going off consistently with a malfunction. I call and take it back in they look at it and tell me that the harness was missed in the initial repair and they have to order the part and they will call me for repair. I No call for a month so I call and they say they will call me back. No call back. I call again no call back. I call and finally got in today. They do the repair to fix the harness. It gets done about 1:30pm and the car just sits there so I ask them if it's don't they tell me that are waiting on insurance to approve. I am confused at this point as this is a repair that they have already completed incorrectly and I was told I just needed to bring it in with them fully aware that I only have one car and needed to get kids at 2:45 from school. They still refuse to release my car. I call Geico they approved the initial amount for the repair but the shop had just sent over another 15 min prior to my call and the adjuster hadn't looked at it. Geico attempts to get them to release my car and even calls them unprofessional for holding my car hostage when they already approved. The adjust calls and reviews the order and tell me they are denying the invoice because they already paid them for it. They were literally trying to get paid twice for the same job they screwed up. I will never ever be returning and will be sharing with everyone one I know so they don't have to endure what I did!!!! The only thing you have going for you is the super nice lady at the front desk other then that obviously you are incapable of completing a repair correctly!!!!!!!

I went to the Chevy dealer to have my truck repaired after hitting a deer on the interstate. They…read morereferred me to this place nearby. When I got there they took a quick look at my one year old truck and asked how I was going to pay the bill. I gave them the info for my USAA policy and for two weeks pretended they were in touch with the insurance company. They lied and wasted my time. Ridiculous, I took my business elsewhere. I recommend you do the same.

shoddy work, took many months to do repairs, had to go back several times to redo botched work…read more Even the insurance company and the dealership who once used them exclusively admitted that the repair was not good. Please stay away

Did not have a good experience at this shop. Felt I was…read morebeing finaggled on parts and pricing. I told them it was not an insurance job, and still got estimates reflecting insurance prices. I went somewhere else, and guess what? Saved myself over $700! Would not recommend this shop unless your rich!

Coach Craft.... They have amazing customer service. They…read morekept me informed of what was happening and took care of business in a timely manner. Shanna was always in contact with me, letting me know situations and about how long it was going to take to fix my vehicle. Very personable, and service oriented. When the part took longer than expected, due to wrong parts being shipped to them, and crazy weather.... They kept on top of the situation at hand. They even paid to extend my rental vehicle, while they finished up the work. The vehicle was clean and looked amazing after they were done.

Took my new bumper so they can paint it. After they painted it it started flaking off. I had…read morereached out to them and told them about the situation. They had asked to look at the bumper and one of the guys said that I had to reach out to the owner due to the fact that he believed that its not the same bumper. Horrible service. Not recommended.