I normally don't leave reviews but Dr Storms and her staff are A+. I received excellent care and I…read morehighly recommend them to anyone looking for a great dentist.

Nightmare! Dog on the counter. Made me wait weeks for appointment when I had an infection and in…read morepain. Then pushed appointments out. Took 4 months to finish a bridge. When I asked Dr. for antibiotic to help with infection. I was told no, thats just a band aid. The assistant (Kim) had no mask and coughed all over the place. She dragged the xray equipment across my forehead twice. The last time I left they told me my portion was $198. (I have Insurance) When I asked why, I paid $3100 in July...they could not tell me why. Pay us $198, but we dont know why??? NIGHTMARE! This is just the quick version. It was really even worse. If I could give minus stars I would. This place should be shut down!

I recently had multiple extractions with bone grafts for implants. The staff and surgeon are…read moreabsolutely amazing. I highly recommend!!

Dr. Shanks was great, but Cindy was one of the worst people I've ever had to deal with. Their…read moresystem has a glitch, and after two years, I received a voicemail saying I owed payment. I had asked multiple times on the day of the surgery if the amount I was paying was correct, and I was told it was. Instead of offering an apology, Cindy threatened to send my account to collections. It's not my fault they have a system issue, and I shouldn't be punished for it. Cindy, you could really benefit from some basic customer service training

Incredibly rude front staff. She applied policies not enforced on recent visits and crucial appt…read morewas moved for the doctors vacation. When she didn't get a confirmation as fast as she wanted the day before she brought up my recent passed grandmother

I've been going to Dr. Soni for 3 years now and he's always taken good care of me. I really…read moreappreciate having a dentist who can keep my teeth healthy. The receptionists are so nice and diligent. They always brighten my day and seem to genuinely care about me and what I have going on. I look forward to seeing them again for my routine cleaning next month.

Absolutely horrible. On my first visit/exam, he recommended replacing my 6 metal fillings with…read moreresin so I agreed. He cracked 2 of my teeth during the procedures and said I need crowns (1000). When I asked if he could reduce the cost of the crowns by the fee I paid for him to crack my teeth (460), he said no. What a rude and/or incompetent dentist. Do not go here!

I have been going to Dr. Norman for many years. His staff is very personable, always calls me by…read morename, makes me feel comfortable to be there. I never have to wait more than a few minutes to be seen. Dr. Norman is very competent and takes great care of my pearly whites! As a nurse practitioner I have referred many patients to him also with good feed back.

I highly recommend Dr. Dyer. We had an emergency while on vacation and they were able to help my…read moreson. We were very concerned that he might have had a major injury. Dr. Dyer and his amazing staff repaired the broken tooth and had us on our way in no time. They are very good at what they do and you can tell they really care about the people they help. Go here and you won't regret it!

My husband was in the chair two different times, at least an hour each time, and saw the dentist 5…read moreminutes. He even requested to speak to the dentist but never saw him after the initial 5 minutes.. They quoted him a price but after the procedure said "oops, we found something else we needed to do and have added $300 to your bill". They do not reflect the ethical and friendly service we have come to expect in Sevierville.

I debated about writing about this place.. but after talking to other people in the medical field…read morethey said yeah people need to know what they did. So here it is. The pros of this place is it is clean and the staff are friendly. The dental work is very good. The cons is make sure you get your information on what your insurance covers up front. I was quoted a portion paid by my insurance and another portion I owed. I paid in full. The staff had called to see what insurance covered before I let them touch my teeth. I had to come back for my final dental work of permanent crown placement and was told I was all set. Two months later the bill was run thru my insurance and it was off by 200 of what they thought my insurance would pay. But this bill said I owed an additional 1200. I called and they indicated to me the bill was quoted both for insurance portion and the amount I would owe the dentist portion. The document they had me sign first appointment was false. Thank goodness I saved it: At no point would I have signed off on having all the work done at once because i did not financially had it. If I knew I owed 1900 on top of the 2000 my insurance paid Finally got everything straightened out with the office to get a letter in the mail with the bill saying paid in full with quite the note from office staff that I should call insurance to see what it covers before dental work, etc needless to say I will never feel comfortable stepping foot in their office again. The dentist and her immediate staff are amazing but the way I was spoken to and treated by office staff was not appropriate.

Started going to Rocky Hill when a dental emergency happened. THis was just after the lock downs…read morewere lifted. Have been my dentist since. We go now for cleanings and occasional crown work. My wife goes here as well and had a implant completed by Rocky Hill. Their staff are very professional, friendly, and put you at easy. We feel we received quality care and have no complaints what so ever.

Do yourself a favor and do not use this business. The "doctor" is very unprofessional and demeaning…read moreto his employees in front of customers...very uncomfortable. They have no idea how to invoice, record and communicate billing. Read the latest reviews and BBB website filings and you will get an idea of how this business is quickly unraveling .

so surprised with reviews. Have never waited more than 5 min. I've had a couple of crowns redone,…read morenever a problem. Hygienist all are kind and listen. To Dr Kwon and staff, thank you!

If I could give them a negative 10 I would. Extremely disappointing experience. I questioned the…read morehigh out-of-pocket treatment costs after my insurance gave me different coverage information. Then I took time off work and arrived for my scheduled appointment, only to be told it had been canceled due to a "mix-up" with another patient supposedly having my same very uncommon name. No one notified me beforehand. Between the insurance confusion, questionable costs, poor communication, and appointment mishandling, I have completely lost confidence in this office and how they manage patient care.