Most unethical practice I have ever been to. Their scheduling system compared to the over 500…read morepatients a day they have is unpracticle, unethical staff, no accountability by the manager, put her hands on my back to escort me out the door when all I did was ask to speak to her boss. Disgusting treatment, disgusting staff, and id ve terrified to bring my child here.

Horrible. Cancelled my appointment for a filling back in January, at 7pm the night before my…read moreappointment. 2 weeks later I went in to reschedule because no one reached back out. They told me I had to wait until OCTOBER. I found another dentist and had to have a root canal instead after 7 months. But I still got an appointment reminder a few days ago of my appointment this month. They just texted me saying they have to reschedule me. DO NOT WASTE YOUR TIME

Upon my first visit with Dr. Michael J. Solly on August 5th, 2024, I was so very impressed with his…read moredental hygenist, Angie with my teeth cleaning and attention to details. She was very informative and patient with me. I have sensitive teeth, especially cold sensations on the left side from a crown that I had put on me about a year ago in Farragut. Dr. Solly came in to inspect my teeth and cleaning afterwards, and was especially helpful, when he asked me questions about my sensitivity. He found out that I have not been able to chew on my left side of mouth due to a bad installation of a crown from a different office in Farragut, to which they tried to adjust it 3 different times, charging me for the adjustments along the way. Dr. Solly adjusted it, I went to a restaurant about 1 hour later, and VOILA! I could finally eat on the left side without any problem! I finally found the ONE DENTIST who is a GOD SEND! Also, Dr. Solly and his staff are very helpful regarding my boyfriends issues finding a dentist who is in his insurance network that has integrity. To date, he is still struggling finding a dentist who has integrity and my boyfriend is leaning towards asking to join Dr. Solly's office as a patient, because we both know that he is a SAINT! Dr. Solly, you are one of the few people who give me faith and hope in humanity. Thank GOD for people like you. I feel very blessed. Thank you, Dr. Solly and GOD BLESS YOU! Sincerely, Marilea Smith

New to the area, I called them, told them that I was in pain and could I see the dentist urgently…read more I was then told by the receptionist that "Dr. Solly is booked through May" (this was early March), to which I replied, "doesn't he have a duty of care to see people who are in pain?". She then took my details, and when asked, repeated them back to me. She told me she would call me back... She didn't, at all.... and I'm left, in a lot of pain, to continue, phoning other dentists... Thanks for nothing...

Firstly, I loved the dentist and dental hygienist at this office; therefore 3 stars. HOWEVER, if…read moreyou plan on using dental insurance please be aware that they ONLY contract with Humana PPO. They will tell you they accept all insurance, but that only means they will send in 'courtesy' claims on behalf of the patient. They do not reduce their rates to what dental insurance companies allow other than Humana. Be prepared for an extravagant bill if you have a few fillings, cleaning, X-rays, and a crown done. We will be finding a reasonable dentist closer to home.

I'm torn on this. For my whole life, my "dentist"comes in after my cleaning basically to say hi &…read morebe personable, really just To touch base. He'll look at my teeth & say hi. This is the first & only time that I was told it would be an extra charge for MY supposed dentist to come in for 5 minutes. It was weird & off putting when the realization came that this practice was not just about dental health but also about maximizing profits vs. building relationships. After having the same hygienist for 20+ years & the same dentist for 10 (they both retired), it's a harsh reminder of how little my business & loyalty actually means in 2022. My hygienist was wonderful & I liked her very much. I look forward to seeing her again. Like my previous hygienist, I would follow her to another practice; I followed my last hygienist to 3 different practices.

New to the area, I called them, told them that I was in pain and could I see a dentist urgently…read more The receptionist took my details, and when asked, repeated them back to me. She told me she would call me back... She didn't. Hours later, still in a lot of pain, I called them back, explained the situation to another receptionist and was told "she's still calling people back". No-one called me back... at all. Both receptionists sounded inept and "couldn't care less". ' Won't be back!

This is the first time I have written a review but feel strongly enough to do so in hopes others…read moremight read and ask to book with a different dentist. The office staff is always great! No complaints on hygienists or any of the ladies up front. Dr. Eades was awful! He told me I needed work done and when I asked follow-up questions he walked out while I was talking. I asked the hygienist to please have him come back in to which I was told he doesn't like to have to come back in. He was even ruder the second time. I wanted to know which two teeth needed the fillings as he was giving letters and numbers. When I asked what those meant he told me "they're letters!" He continued to talk down to me (the nerve makes the tooth hurt, so you even know how a tooth works!) and left again when he was done talking. The sweet hygienist explained everything to me and answered any questions she could. Will never see him again!

Just switched to MFD when My regular hygienist retired…read more It's been a real pleasure from the start. The front office is personable & efficient, which is always a winning combination. They seem friendly in the most sincere way & were responsive to my questions & concerns. I was struck by how thorough my initial exam was & appreciated having a forthright convo about my teeth & future preventative care. Their "whole person" perspective of dentistry is appreciated because most people don't realize how much your teeth effect your entire life until you start having issues. I look forward to having a long relationship with Dr Austin & the MFD team & am excited to see their new office once it's complete.

From the owner: My Family Dentistry puts your comfort first - Invisalign, whitening, dental implants & smile…read moremakeovers, all in a spa-like atmosphere of a state-of-the-art dental office in Powell, Tennessee.

so surprised with reviews. Have never waited more than 5 min. I've had a couple of crowns redone,…read morenever a problem. Hygienist all are kind and listen. To Dr Kwon and staff, thank you!

Terrible Terrible experience. The partial they had teeth that were half the size they should be…read more You could not see my teeth when i smiled. The dentist didn't realize i had them in. They did return them for correction however, they heightened the teeth into the gums so the result were the same. They did not honor correcting them correctly and said i would have to pay for new ones. The dental assistant was the one who measured incorrectly and apparently did not know what she was doing. They marked on my face witj permanent marker then laughed about it. I have all evidence supporting everything I am saying, even a tape of a rude conversation with the incompetent dental assistant. I suspect they send their dental work overseas due to the inordinate amout of time it took to get impression plates, over a month. Beware Beware