Firstly, I loved the dentist and dental hygienist at this office; therefore 3 stars. HOWEVER, if…read moreyou plan on using dental insurance please be aware that they ONLY contract with Humana PPO. They will tell you they accept all insurance, but that only means they will send in 'courtesy' claims on behalf of the patient. They do not reduce their rates to what dental insurance companies allow other than Humana. Be prepared for an extravagant bill if you have a few fillings, cleaning, X-rays, and a crown done. We will be finding a reasonable dentist closer to home.

I'm torn on this. For my whole life, my "dentist"comes in after my cleaning basically to say hi &…read morebe personable, really just To touch base. He'll look at my teeth & say hi. This is the first & only time that I was told it would be an extra charge for MY supposed dentist to come in for 5 minutes. It was weird & off putting when the realization came that this practice was not just about dental health but also about maximizing profits vs. building relationships. After having the same hygienist for 20+ years & the same dentist for 10 (they both retired), it's a harsh reminder of how little my business & loyalty actually means in 2022. My hygienist was wonderful & I liked her very much. I look forward to seeing her again. Like my previous hygienist, I would follow her to another practice; I followed my last hygienist to 3 different practices.

Just switched to MFD when My regular hygienist retired…read more It's been a real pleasure from the start. The front office is personable & efficient, which is always a winning combination. They seem friendly in the most sincere way & were responsive to my questions & concerns. I was struck by how thorough my initial exam was & appreciated having a forthright convo about my teeth & future preventative care. Their "whole person" perspective of dentistry is appreciated because most people don't realize how much your teeth effect your entire life until you start having issues. I look forward to having a long relationship with Dr Austin & the MFD team & am excited to see their new office once it's complete.

From the owner: My Family Dentistry puts your comfort first - Invisalign, whitening, dental implants & smile…read moremakeovers, all in a spa-like atmosphere of a state-of-the-art dental office in Powell, Tennessee.

New to the area, I called them, told them that I was in pain and could I see a dentist urgently…read more The receptionist took my details, and when asked, repeated them back to me. She told me she would call me back... She didn't. Hours later, still in a lot of pain, I called them back, explained the situation to another receptionist and was told "she's still calling people back". No-one called me back... at all. Both receptionists sounded inept and "couldn't care less". ' Won't be back!

This is the first time I have written a review but feel strongly enough to do so in hopes others…read moremight read and ask to book with a different dentist. The office staff is always great! No complaints on hygienists or any of the ladies up front. Dr. Eades was awful! He told me I needed work done and when I asked follow-up questions he walked out while I was talking. I asked the hygienist to please have him come back in to which I was told he doesn't like to have to come back in. He was even ruder the second time. I wanted to know which two teeth needed the fillings as he was giving letters and numbers. When I asked what those meant he told me "they're letters!" He continued to talk down to me (the nerve makes the tooth hurt, so you even know how a tooth works!) and left again when he was done talking. The sweet hygienist explained everything to me and answered any questions she could. Will never see him again!

Terrible Terrible experience. The partial they had teeth that were half the size they should be…read more You could not see my teeth when i smiled. The dentist didn't realize i had them in. They did return them for correction however, they heightened the teeth into the gums so the result were the same. They did not honor correcting them correctly and said i would have to pay for new ones. The dental assistant was the one who measured incorrectly and apparently did not know what she was doing. They marked on my face witj permanent marker then laughed about it. I have all evidence supporting everything I am saying, even a tape of a rude conversation with the incompetent dental assistant. I suspect they send their dental work overseas due to the inordinate amout of time it took to get impression plates, over a month. Beware Beware

I thought they were good until they tried to charge me for re-gluing a crown that fell out 2 months…read moreafter they had put it in. We changed dentists after that episode...

This used to be owned by Sara Boren. She was great. Now it's owned by a multiple practice and there…read moreis no follow through a d follow up. New Dentists canceled appts. for first appt with him. He has been at different practices and changed about 4 times. This place now had no customer service and I wouldnt take a chance going. Went to a new practice and they are great. Don't go! I feel bad for the original staff.

Told me they took my insurance but after the appointment was done, I got a bill from them for 150…read moreafter already paying 75. Jen, their receptionist, answered the phone when I called to cancel my future appointments and get my file sent to another dentist. She was rude and didn't help with anything, instead she tried to get me to pay the bill on the phone with her. She said "we are in network with them but you need the PREMIUM plan". They knew that if they told me that, I would've went somewhere else, which I should've. She followed with "if you have a problem, you should talk to your insurance." I talked to my insurance and the were shocked that this dentist would keep that information from me. UPDATE: I went to a new dentist and I had no teeth that needed fixing, when Lynnwood told me I had 1 cavity and 2 other teeth that were bad enough to have to come in for. My new dentist said "I tried very hard to find that cavity and I couldn't see anything" and he said the other two were not nearly as bad as they said they were and they didn't need fixing either.