I went to Excel Physical Therapy for evaluation of a knee injury that has persisted for…read moreapproximately four months. Unfortunately, I was disappointed with the evaluation. The PT was allotted only 30 minutes for the evaluation and did not have access to my prior operative reports. Apparently, only the physicians have access to these reports, which makes little sense to me. If a physical therapist is expected to evaluate and treat an orthopedic condition--particularly when there is a history of prior surgery--they should have access to the relevant medical information. More concerning, however, was the evaluation itself. My intake form and history were not thoroughly reviewed, I was not asked for details regarding my previous meniscal surgery, adjacent joints were not assessed, and no orthopedic/special testing of my knee was performed. The evaluation consisted primarily of range of motion, strength, circumference measurements and patellar mobility. I was ultimately told that I had posterior-chain weakness. As a physical therapist myself, I found this to be a very limited examination for someone presenting specifically with a persistent knee problem following an injury. Regardless of whether 30 minutes is sufficient for a comprehensive evaluation, clinicians need both adequate time and access to the patient's relevant medical records in order to perform a meaningful assessment. I can only speak to my own experience, but based on my experience thus far, I would not recommend Excel Physical Therapy.

My experience at Excell Orthopedics in Woburn was extremely disappointing…read more The office staff was friendly, welcoming, and I was seen right on time. My intake was completed, my medications were reviewed, and I was sent for X-rays before seeing the physician. The problem is that when I scheduled the appointment, I clearly explained the reason I needed to be seen, provided the testing that had already been completed, and filled out the online questionnaire detailing my symptoms and medical history. When the doctor entered the room, he asked why I was there. After I explained, he told me he does not treat that condition and would refer me to Neurology--even though Neurology was the specialty that referred me to him in the first place. I appreciate the doctor's honesty and that he did not attempt to treat something outside his area of expertise. However, it is frustrating that no one reviewed my referral, records, test results, or questionnaire beforehand. Had they done so, someone could have informed me that this provider does not treat my condition, saving me from leaving work, paying a specialist copay, undergoing unnecessary X-rays, and incurring additional insurance costs. The appointment lasted less than 10 minutes. The doctor reviewed EMG results I was already aware of and documented that my symptoms could be related to neuropathy, despite my explaining that my neuropathy affects my legs and feet, has significantly improved, and is not related to the shoulder and hand symptoms that began while taking a medication. I contacted a manager afterward, who acknowledged the issue and said she would educate the staff and get back to me. More than 24 hours later, I have not received a follow-up. While I appreciate the commitment to staff education, it does not address the time, money, and energy I lost, including the copays and additional imaging costs. Overall, this felt like a completely avoidable situation that should have been identified before I ever arrived for the appointment. My appointment was at 2:20 I checked in my receipt says 2:13, the women who checked me in was extremely kind and we chatted a few - I was brought back right at 2:20, went for xray at 2:30 after sitting going over my medications ect .. back to the room. The X-ray tech was very friendly also! I was back in my car at 2:43.

Can't recommend her highly enough…read more I've been coming to Dr. Huang's office across three jobs now. Whenever it's something serious, they are nearly always able to accommodate a quick appointment. Highly recommend.

My experience here was absolutely awful. The office manager is incredibly disrespectful and yells,…read morethe medical advice was outdated, and my honest reviews have been deleted. I also have ethical concerns about the practice. This practice is far more about injections than primary care.

I just "graduated" from my therapy after shoulder replacement surgery. If there was an option for a…read more10 star review, my therapist Julia Carso would get it. Since this was my second shoulder replacement, I have a basis to compare the treatment that I have received from Julia. Although I was pleased with the outcome from the other therapist, there was no comparison with the Julia's process, and results that I obtained from Julia. In reflecting back on my progress, it is now very obvious that she had built a recovery strategy for me since day one. There has been a constant progression of various exercises that she has adapted to my improving condition. In addition to the treatments, her explanation of what and why we are doing things has been spot on. I really appreciate her combination of technical expertise and practical application throughout my recovery process. Overall, an extremely positive experience. After 2 months, I had full range of motion and now, after three months, I have the go ahead to get back to a regular work out routine. With her explanation of how everything pulls together she gave me some guardrails so that I do not re-injury myself as it has only been 3 months. THANKS FOR EVEYRTHING

I had a terrific experience with Josh Roy at the Woburn office. He was super knowledgeable,…read morepersonable, and patient with all my questions. This was my first experience with physical therapy due to a frozen shoulder diagnosis. Josh was instrumental in getting me back on track and helping me regain my strength and range of motion. The vibe of the whole office was great--comfortable and welcoming. Recommend 110%!

Trisha Jenkyns is an excellent PT. I've gone to her only 2 times for my stress incontinence and it…read morehas improved 25% already. She also told me how to sit properly, to use my back muscles and not to slouch. She is knowledgable, informative, and very helpful. Doesn't respond to emails sometimes and if in a bad mood can be crabby

Did nothing to help me. Very disrespectful and condescending. I'm guessing my nervous personality…read moreand regional accent marked me as simplistic and an easy mark for arrogance. Missed an appointment due to caring for my elderly mother and three stepchildren who were having serious issues due to the loss of their mother. Tried to explain the situation, but she refused to take me seriously and spoke to me like I was a naughty child. I let her know she would get her money. My family and I eventually moved out of town where I received excellent, respectful treatment at Yale New Haven hospital.

Dr. Chun is the best doctor I have ever had. I had Class 1 HELLP Syndrome in a previous pregnancy,…read moreso when choosing an ob-gyn, I needed to select a provider who had the knowledge of how to give me appropriate care, but also listen to me and take any concerns/side effects that I experience with the upmost concern. Dr. Chun is very educated, informative, and respectful to his patients. Additionally, all of the front desk staff and nurses are kind, personable, and professional. Any of my concerns are addressed with the upmost care. Despite Massachusetts being an area dense with top rated medical care, you'd be shocked to know how many ob-gyn are quick to shrug their patients off, thus resulting in awful outcomes for mothers and infants. Dr. Chun's expertise, coupled with the wonderfully pleasant demeanor of the staff, create nothing short of a 5 star experience.

This doctor keeps giving me wrong information, which has caused a lot of irreversible damage.read more

I highly recommend Joseph! I came in with severe neck and shoulder pain, along with intense face,…read moreneck, and temple tightness. Joseph was incredibly helpful and knew exactly how to target the problem areas. I felt immediate, massive relief after our session. Finding a therapist who understands how to treat upper body and facial tension effectively is rare. I will definitely be booking with him again.

So I'll start by saying that I bought a Groupon for this location for a relaxation massage…read more When I called on a Wednesday, they offered me an appointment on that Saturday, gave me multiple times with a specific massage therapist. I kind of found it a little bit odd that I was able to have so many choices so close to the date, given that usually my regular massage therapist is booked out weeks in advance. I thought I should try this place because it was closer and, well, I was getting a really good financial deal. So I'd called. when I went to the location in Woburn, it was set up really really odd. The front desk is in a large open area and had a gentleman sitting at the desk who seemed very uninterested in working that day lol. Very serene, but all the lights were blue? It was a little weird and offputting for me, but it did have that calming feeling I guess. My therapist was Hallie (sp?) A male, and I knew that ahead of time, and I was OK with that. He led me to a room in another part of the building. Next-door, and it looked like it was originally a bunch of small offices, and my room had windows? Covered with Window treatment so you couldn't see in from walking through the hallway. That set up was really weird to me. The room was nice. Nothing special, it was on the warmer side, but when I have a massage, I like to have the room warm. He did offer to turn the heat down for me, but I explained how I usually like it very warm. He then went on to explain to me how he does massages. He said he didn't like deep tissue, which, of course is not what I requested, but when he did "Swedish massage and a combination of pressure point massage". I'd never had that, so I thought I would give it a try, even though that's really not what I had signed up for. How was it? It was... Boring? I'm not really sure how else to put it. Is Hallie very adept at what he does? Absolutely. But for somebody who is expecting a Swedish massage where you have sweeping strokes of hands and kneeding your muscles for the entire time you're there, this was not it. I didn't say anything at all because I kept thinking well, he's going to eventually start doing the kneeding of Swedish part of the massage , but he never really did it. He would run his hands over my back or the "affected" area. Find a spot and put hard pressure on it. He explained to me that what that would do would bring blood flow to the area and help with the knot. While I appreciate that, it really wasn't what I wanted for massage. I wanted to relax this massage just felt very... Disjointed. Now I will say again that I didn't say anything to him because I kept expecting that the massage was going to go from this pressure point massage, to a regular Swedish massage because he had mentioned he used the combination of the two. And it didn't. He was very, very nice, and he's very knowledgeable about what he's doing, but the massage was just not really what I had wanted. I probably should've said something while I was there, but I didn't want to make him feel badly that he didn't give me what I needed. Again, I kept expecting during the time that he was going to be changing to the different type of massage. I guess, in retrospect, I should've asked for how he did this combination. But I didn't. I'm not sure I would go back if I had paid full price. If I was somebody who liked that type of massage? Absolutely because it was very thorough.

service was excellent. scheduling appts easy. Cost was low…read more convenient location. ................

The person who calls herself the office manager is the least professional person I've ever been on…read morethe phone with. I called to resolve a copay bill they have been issuing me repeatedly after paying said copay. Ive received the bill multiple times and have called the office to clear it up and explain that I've paid that copay the day of. I explained that maybe I spoke to the women on the phone the last time I called. She was offended and replied "no it was not me and don't say it was!" I said well my mistake perhaps it was another secretary. She got offended at that and clearified that "I'm actually NOT the secretary". I then asked if I could please speak to someone more professional. She said "I'm the office manager actually" then told me I can call back next week. What an absolute cunt.

This was my first experience with physical therapy and recovery from an injury and I am so glad I…read morecame here. I am now pain free, stronger and maybe a little more flexible. Demetre, Phil and the rest of the staff were exactly what I needed for my back injury. After my evaluation session I went through a progressive program of heat, massage, stretching and strength exercises. Additionally I was given a stretching program to be done at home twice daily. Each week the program got a little more intensive. The last 2 sessions were quite the workout and an excellent test of my readiness. After 2 weeks I wanted to try playing golf again but knew I wouldn't be able to do the same stretching that I do at home. Demetre took the time to show me 4 practical and functional stretches that I could at the course before and during my round. I'm still doing my daily stretches and my golf warmup stretches before playing and now I'm getting ready for ski season. Thanks folks.

This is the best physical therapy practice in massachusetts. I love this place. Great staff and the…read morebest therapists.