Now known as Solid Ground Chiropractic. Dec 2025;…read more
Employees are exceptional... except one. Delays and frustration are caused by the antiquated and inefficient computer programs that had constant malfunctions. Why bother with the online pt forms when you get to do it all again, via print and sign? The owner was my chiropractor yesterday, for a new patient visit to help my very painful, acute flare up. She was abrupt, loud, and doesn't seem to understand that we patients are not her employees or children. She needs work on soft skill training, active listening, TONE, humility and patient respect. Her loud voice, large and in charge persona, with fake valley girl accent, was jarring on my nerves, as I sat in pain, waiting for relief. I assumed she was a new chiropractor with the practice due to her flippant attitude and lack of professionalism. I had no idea she runs the place until my 2nd visit today. When i made the appointment, i was assured i would get treatment of at least 4 modalities. I waited on her to finish with other patients, as I sat in an exam room with zero sound proofing, on an uncomfortable chair without support to my back. I could hear it all! I have no business knowing the private health of other patients. She did most of the talking, at them, with mindless and loud chatter. All about her, her family and her holiday celebrations. As each one completed their less than 3 mins of treatment, she would loudly crow, "remember to wear an ugly xmas sweater when you come in next time!" Many ppl do not celebrate for reasons of their own, find holidays pagan or depressing. Chronic pain can limit the ability to party. I refuse xrays for noninjury, chronic inflammation but she pushed her hard sell and I said maybe in a future visit, if medically indicated. She asked questions and made comments that showed she did not listen to hear what I just told her and that she didn't bother to read my on line form nor the thorough assessment, that was just completed, by one of her kind employees. All clearly stated I am a double below knee amputee. When she saw one of my prosthetics showing at the bottom of my pant keg, she said, "oh I see you're a single amputee" :/ Finally, after a two hour visit, without xrays, she told me she was too busy to manipulate my painful spine and scheduled me for today with a different chiropractor in her office. I didn't know until today, that the lowest performing employee i saw in 2 days was actually the owner! I am sad for her employees and patients who must suffer her grandiose narcissism and unprofessionalism. Today, the treatment included, no warm up to my thoracic spine, no tens nor rollers. A dropbtable was used for my lower back and one crack between my shoulders and all done! That's all I was allowed for today. I'm betting my chart was marked for disobedience to the xrays! I do not support businesses that seem to care more about attention seeking and volume billing, than helping my pain after spending TWO HOURS there yesterday and coming back in again today for what should have been done yesterday. I got zero relief. U R FIRED. Zero stars
