I am a former professional dancer restarting after a break. I wanted to try some pointe shoes to get an idea of the fitting. The young, and worryingly lifeless, assistant refused to give me any help with this. It's pretty hard to get to this shop if you don't drive, so to spend almost an hour and half on the bus to get there only to be coldly told that, and this is a quote, "It takes a long time to fit pointe shoes and I'm not going to do it if you aren't buying today" and turned away was, to say the least, unexpected.
I am used to professional treatment and you won't find it here, honestly (despite the inflated prices). I'd say they are a little ageist (as noted by the last reviewer) and obviously feel they have enough of a captive customer base not to need my custom.
Terrible, unprofessional, and it was clear from our conversation that they know little about anything other than the brands they sell.
Just awful. read more