1. Dance Mechanix

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Great Neck Plaza, NY

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Dance Mechanix

5.0 (2 reviews)
Closed • 10:30 am - 4:00 pm

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AKT

AKT

3.7(15 reviews)
2.0 mi

Bad customer service and refuse to work with customer when wish to cancel membership. They don't…read moremention theirs 30 days cancellation policy at the time or signing. I tried to comunícate with their customer service but only got answers that they can't do nothing but keep charging my account and hang up my phone. Be very careful. Update I contacted the Manhasset location but just told by staff that monthly membership will just keep on recurring event I emailed them my cancellation request again. AKT keep emailing me past due notice after email cancellation.

My wife signed up for this membership and it was all going fine - our children are now in school…read moreand the schedules didn't match up, so she had to cancel and called in for help. She still has 6 credits which are super expensive, that she wants to use when she has the open slot by some miracle (these are already paid for classes) - they said sorry, we can't help. By cancelling, we need to pay another 30 days, plus she would lose her 6 credits. Aka, take over 1 month of pre paid credits to the grave, and yet still pay another month, to then be able to cancel. Zero empathy or understanding with a loyal long-time customer who simply is now unable to attend due to our children starting school for the first time, and no care in the world to help keep the credits. We didn't ask for a refund, simply to maintain them to use what was paid for in the small chance she can - and nothing from them. This is NOT how you treat loyal local customers who have referred many friends to your gym. This is not how you get customers back in your gym when schedules allow once again. Poor service, no care once you start paying, and scammy policies that make zero sense. Do the right ting - if someone pays for classes, let them use them. If someone needs to cancel due to reasons out of their control, let them go without stealing paid for courses. These simple practices are how you maintain a happy community, and my wife would've referred more friends to your gym, and instead, you now have a very unhappy and loud past customer and you will lose much more than what you're stealing from us. Good luck.

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Dance Mechanix - dance_schools - Updated October 2026

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