This review also includes Fox Car Rental as they are part of the same group. From what I've been…read morereading online, my experience is not unusual for a lot of car rental places in Ireland. It's important to know what your getting yourself into before you reserve a car to rent. It appears that all car rentals in Ireland require a form of collision insurance that is not included in the advertised rate online. In fact, the advertised daily rate is just for the car itself. Where the racket comes in is the "up sell" of mandatory insurance once you're off the plane and standing in a foreign country. They have you at that point because you will need transportation. I reserved thru Expedia and chose their optional insurance thinking I was good to go when I arrived like any where here in the states. On arrival, I was told that the "small suv or like rental" was not available and they tried switching me to a car. I then found out that the optional insurance was not the collision insurance required. I was already in for about $300 for a weekly rental. I was then presented with three options for insurance with various "deductibles". Which ever option you choose, they will hold the deductible amount on the same credit card that you use to rent, and all of them were expensive. I called Expedia and after about an hour delay with them talking to the company, they agreed to return the amount of their insurance. Dan Dooley's then magically produced a small auto transmission suv for me with a less expensive option then I previously was presented with. I choose the better coverage with $100 deductible and the rental still cost me $667.00 total or $554 euro. I didn't request to pre pay for a full tank of fuel, but it was included at $134 euro. I found that it only cost me about $80 euro to fill up while I was traveling. I also found it hard to gauge my usage and I returned the car with a 1/4 tank left. So all in all it was an expensive mishap. I'm not entirely blaming Dan Dooley and Fox for their business practices. Shame on me for not researching it better. However, I hope that my post here will help future travelers same some time, money, and the hassle of renting a car in Ireland. To summarize, call the rental car company directly and get a price with the insurance ahead of your trip so you know what to expect. In fact, pre pay if you can. Also, opt out of the prepaid tank of gas and fill it up before returning. ... and unless your a master at driving a stick in a right hand drive car, make sure you reserve a car with an automatic transmission.

I booked my car with Dooley and received a written and email confirmation. Upon arrival in Shannon…read moreNovember 18 I handed my paperwork along with a confirmation of insurance coverage from Chase Sapphire to Angela the rental agent . Angela told my daughter and I she has nothing in her computer on this rental that this was obviously just a price quote not a confirmation and handed me back my paperwork . I then handed Angela my phone with the Email and attached confirmation number and in addition confirmed withdrawal from my credit card the total cost of the car rental. Again nothing but a shrug from Angela and again the statement " I don't have it in my computer for the fifth time " . I requested a car any car at this point willing to compromise on my initial request if needed and Angela said " don't have one I suggest you go to another rental " That was it she called the next customer on line smiling and rented them a car. After watching the next transactions the sale of insurance was a big ticket item and I began to wonder if handing my insurance coverage at the start was a big mistake. There were six other car rentals in the lobby after the third one I finally got a smaller car for from thrifty who advised me that that my situation with Dooley was a common occurrence. So two hours later after being up all night my daughter and I finally started our dream vacation with over three hundred dollars held by Dooley and five thousand held by thrifty to cover the possibly of damages . As the day progresses to make it even more aggravating I receive three additional email confirmations for the car they refused to rent me. I then spent to much time attempting to get my money back. Please do not make the same mistake I did and ignore the negative reviews as i did. DO NOT BEGIN YOUR VACATION WITH DOOLEY YOU WILL REGRET IT

Brian was incredibly welcoming, easy to get a hold of on WhatsApp and very affordable. If you need…read morea car in Western Ireland, you can't go wrong with Banner Car Hire.

From the owner: Banner Car Rentals is the ideal choice for car hire if you are visiting the West of Ireland…read more Perfectly situated for touring in Clare, Galway, Kerry or any of the surrounding counties, we are based in Ennis, Co. Clare, just 20km from Shannon Airport.

Great location to rent from. Our flight was delayed 12 hours. I called the 800 number and they…read morecould not guarantee my car would be held. I called directly to the rental desk at Shannon Airport and the agent there said no problem. When we finally arrived the same agent was working and had our van all ready to go. I did not catch his name but he was very tall and a great person to work with. He was busy and handled all of the customers very professionally. We look forward to renting here again in the future.

DO NOT RENT HERE -- stranded in Ireland, nonexistent roadside assistance, and a $3,000 hold five…read moreweeks later We rented two cars from Enterprise for a trip to Ireland for my parents' 50th wedding anniversary. Pickup took a little while, but otherwise we had no complaints initially and both cars seemed fine. Three days into our trip, one of the rentals suddenly stopped going into gear while we were coming down a hill. Thankfully, we were able to get it off the road with the help of FOUR incredibly kind locals who helped us push the car down a side street. That was just the beginning of the nightmare. The roadside assistance/contact information Enterprise provided us was essentially useless. The roadside assistance number and complaint number we were given were OUT OF SERVICE. This included numbers printed on the paperwork/pamphlet AND information provided with the car. The Shannon Airport location would not answer the phone. We spent HOURS stranded trying approximately 20 different numbers before we finally managed to reach someone by calling Enterprise at Dublin Airport. Once we finally got through, there was no replacement car available until the following day. Between the hours wasted on the side of the road, multiple Ubers, phone calls, and waiting for another vehicle, we lost essentially an entire day of an already short and very special family trip. When we returned the vehicle, we were told we would be refunded for the rental. Instead, FIVE WEEKS LATER, Enterprise still has a roughly $3,000 hold on our credit card related to the vehicle. Two weeks into this ordeal, a very helpful woman told us she expected the issue to be resolved and the hold removed by the following week. It wasn't. Today, I was told it could potentially take ANOTHER MONTH before the $3,000 hold is removed. There is absolutely no reason for us to believe we caused damage to this vehicle. Both my father and I regularly drive manual-transmission cars, and we have rented manual vehicles many times without ever damaging a clutch or transmission. The car simply stopped going into gear on the third day of our rental. Mechanical problems can happen. What is unacceptable is renting travelers a vehicle, providing emergency contact numbers that don't work, leaving them stranded for hours, failing to provide a replacement until the next day, disrupting a once-in-a-lifetime family trip, promising a refund, and then tying up $3,000 on their credit card for weeks while telling them it may take another month to resolve. For international travelers especially, this is completely unacceptable. If your rental breaks down, you need to know you can actually reach the company you rented it from. Based on our experience, I would strongly recommend renting elsewhere.

Our flight landed in Shannon after the staff left for the day, although the website had the closing…read morelater. When we arrived the next morning, they were quite helpful and gave a minor upgrade due to the miscommunication, making the best out of an aggravating situation. When we returned the car in Dublin they were quite nice and understood a few scratches on the hedge-side of the car.... Would definitely use them again!!!

I couldn't believe that we would actually get to dublin airport, pull up in front of the terminal…read moreand have a guy come walking over and take the car! Amazing, just like magic. Also great, friendly staff but that is nothing new as all the Irish people were so incredibly friendly!

Came here to pick up a rental before touring the west coast of Ireland. Staff was very kind and…read morehelpful. Pickup was quick and easy! When we drove off the lot we got a low tire pressure alert after about 10 minutes. We returned to the lot and they quickly attempted to put air in the tire and found a leak. They gave us a new car and we were in and out in 15 minutes. Great service!

Once upon a time, this Faerie Queen was here and rented a car for a week. Love that this is the…read morerental place front and center upon arrival! The prices were good, unless you need to add insurance (which you have to do), so the charge was significantly more than we initially anticipated. Additionally, there was a new deductible $500 for side mirrors. Overly Steep. The end.

Also caught out by windscreen scam, charged 1200 euros for new windscreen based on tiny mark that…read morewas probably there when I picked the car up and certainly did not warrant replacement of windscreen.