1. Damaris Morales

1. Damaris Morales

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Damaris Morales

5.0 (1 review)
Closed • 9:00 am - 8:00 pm

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4 years ago

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Music & Arts

Music & Arts

3.7
(35 reviews)
0.6 km

I've had my son enrolled here for several years--first in piano lessons and more recently in…read moreguitar--and unfortunately, this experience has completely changed my view of this location. This week, my son is on spring break, so I attempted to cancel his lesson starting Monday. I called the store multiple times on Monday, Tuesday, and again Wednesday morning. No one answered, and there is no voicemail system available to leave a message. When I finally reached someone Wednesday afternoon, I spoke with Bailey, the store manager. She informed me that I would be required to forfeit the lesson due to their 24-hour cancellation policy. Here's the issue: there was no way to comply with that policy. I made repeated, good-faith attempts to cancel, but the store does not provide a functioning method to do so if no one answers the phone. When I explained this, Bailey was completely inflexible and hid behind "policy," stating that if she made an exception, she would have to do it for everyone. There was no effort to acknowledge the situation or offer a reasonable, one-time solution for a long-term customer. What makes this even more frustrating is the inconsistency. My son's guitar instructor, Onjrei, has canceled on at least two occasions with less than 24 hours' notice, and we were expected to be flexible and accommodating. It's hard not to notice that their time is treated as valuable, while mine is not. I'm expected to be flexible, but that flexibility is clearly not extended in return. I escalated the issue to customer service, only to be told that all lesson-related matters are handled at the store level. I requested contact with a district manager and was told someone "may" reach out in 2-3 days, with no name or direct contact provided. At the end of the day, this business chose to lose a long-term customer over a $30 lesson instead of showing basic fairness and customer care. If you plan to take lessons here, be aware: if you cannot reach them to cancel, you may still be charged--and management will not work with you, even when the circumstances are outside your control.

Yelp! review #36 of 2025…read more I stopped by on June 16 to return my daughter's instrument rental. We tried returning the xylophone earlier to avoid another month's rental fee, but the store was closed. We came back a day later, but I was told I couldn't get a refund. In hindsight, I should've just kept it for another month. While the staff was great when I initially rented the xylophone, I wasn't impressed with how they handled the return. They couldn't find my account in the system, and I ended up waiting about 30 minutes just to close the rental. Additionally, one employee referred to me as "this guy" while asking a coworker for help right in front of me, which felt dismissive and unprofessional, like I wasn't a valued customer.

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Music & Arts
Music & Arts
Music & Arts

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Kessler & Sons Music

Kessler & Sons Music

4.1
(74 reviews)
8.0 km
•$$

Kessler & Sons is a gem of a local family business. My parents purchased my first flute from the…read moreCharleston location back in 2004. I played throughout middle school and stopped because of life. I picked flute back up in 2020, at which time I bought a cheap flute from Amazon. However, it was not great quality, so I checked K&S's website and found a great starter Yamaha flute. I called the store about it and they had it transferred here from the Charleston location. The flute was in amazing condition and the quality is so much better than I could have imagined. They also still sold all the student books that I used in middle school and it was so nostalgic and helpful to use those in my journey to playing again. The staff were so helpful and nice. Will always support and recommend them!

Initially came here to rent a violin for my daughter's school year - service was amazing, very…read morefriendly and helpful service, answered all my questions and gave us very thorough options for rentals. We came back 6 months later because my daughter's private instructor said she was ready for a full size; my daughter also cemented her dedication and commitment to continue playing through high school, so we opted to use what rental credit remained to buy a full size violin. The team was excellent in showing us the options, let her test and play them all, and then even helped set up the fine tuners (until she's ready to take them off) without charge. Excellent service, and I'm glad we trusted this team to take care of my daughter and her violin needs!

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Damaris Morales - musicalinstrumentsandteachers - Updated July 2026

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