Nice looking building and offices, but the environment could be better…read more The lady that draws blood is awesome at her job!

I waited for 3 weeks to be a new patient and was rejected in less than 15 minutes with no…read moresympathy... When I called to schedule the appointment, the receptionist hurried the conversation with little interest so that it lasted for less than 5 minutes. I let her know I was using the medical savings plan, Multiplan (ValuePoint), not insurance, which she knew in a general sense. Nothing about the fact that the clinic would not accept it was mentioned. I had to find that out 3 weeks later on the day of my appointment... I entered the clinic and turned in my new patient paperwork, having already filled it out and printed it ahead of time. In the beginning, the receptionist (another woman) was cordial and friendly, but once I informed her that I used Multiplan, and how the billing process was explained to me, her mood shifted. I provided her with a phone number to call for clarification, but instead, she left the front desk and spoke with a billing specialist in the back. When she returned, she sternly notified me that they would not be participating in the program, because they only accept Multiplan *insurance*, and what I had was the discount plan. Concerned that I hadn't explained it correctly, and that this was perhaps the reason I was being refused (this clinic had been the first one named on the approved list of providers I was given by Multiplan), I had a representative on the phone and asked the receptionist if she would be comfortable speaking with them. She looked at me with a vexed expression and repeated herself in a slow, and condescending manner, adding that "[they] don't have the staffing to sit on the phone all day and enter the individual codes for each of my visits." My worst fear had come true. I felt that because I wasn't using insurance, but instead a medical savings plan, I would be treated like someone who was too poor to receive their services. Lastly, when I chose to cancel the appointment, there was no sympathy or at least a professional courtesy remark like "we apologize for any inconvenience this has caused", "we wish we could help", or even "thank you for considering us." I walked away and that was it, after 3 weeks of waiting... The only type of consideration I received was from the Multiplan representative who was *still* on the line for me, waiting patiently... Generally speaking, people working at the front desk of a facility represent the integrity of the institute and the professionals they work with. This was a sorely disappointing experience that I wasted a lot of time on. My patience was met with a curt disservice. The women working at the front desk of BOTMC gave me the worst impression. I was looking forward to meeting the nurse practitioner and visiting the clinic for nearly a month. It's already difficult finding a place and then setting up an appointment. The worst that could happen is being treated with little care. P.S. Even the phone service representative who handles their calls whenever they're on a lunch break was rude.

Dr. Taylor is an excellent medical professional who exceeds expectations because he really cares…read moreabout his impact on your outcome. This is no ordinary chiropractor. I actually had given up on the profession until someone adamantly recommended him. His skill and dedication are a rare combination.

I'm grateful to have found a trustworthy service to develop my body to the fullest health. The…read moreatmosphere is friendly and cleanly. Dr. T has several degrees, is very knowledgeable and can provide a diagnosis by simply looking at posture and normal mobility. I am due for a third visit soon and I look forward to the results.

I had my surgery done here last month and everyone's so kind and caring …read more I wouldn't go any place else .. Keep up the good work

Had 2 different stays here in less than 6 weeks and will never, ever return if I can help it. It…read moreused to be Medical Plaza and my father in law loved it then, but when we were in FW and needed an ER we went to where MP used to be and noticed the name had changed. We went anyway. All you really have to do, honestly, is walk in at 2-3 different times a day and go by the cafe (which closes at 2 pm!! and has little staff at other times), go by the waiting areas and just listen in and walk thru a couple floors and then do the same thing at Baylor and Texas Health downtown - both within 5 miles and you will clearly see the difference. Medical City is the only FOR PROFIT hospital of the 3 and it shows. Not near as clean , very little to offer people who need to stay for many hours on several days, parking is horrible, and our experience had us being charged (Medicare) for ICU rooms when we clearly were not in ICU and were not receiving ICU care (no dedicated nurse, no machines hooked up other than heart monitor strapped on which we walked around with on several floors, even went outside a couple times.......how is that ICU?). The bigger issues were testing equipment sitting everywhere in the hallway supposedly not working when we went for a nuclear stress test. The test was put off 3 times due to badly functioning equipment, then we had to stay an extra night (8 total just for a-fib which was being treated with meds only) just because someone couldn't read the test in a 4 hour period :-(( During that 8 day stay, my husband was skipped over 7 meals - he lost 13 lbs in that week because they would falsely have his scheduled for tests that never happened or got rescheduled and meal time had already passed. They even had in his chart a test scheduled on a Sunday! We all know random tests are not done on Sundays. We even overheard the nurses saying "why do they keep doing this stuff to this guy?" "they know we don't do tests on Sundays, I feel sorry for him." Then there was the 2 nights I left to go home when my husband was asleep about 8 pm and the front doors which was near the visitors parking lot - were LOCKED! I was told I had to go out the back where the employee entrance was and walk around the building........AFTER DARK.......DOWNTOWN!?!? Are you kidding me?? I was livid. There were a couple of good nurses, but just as many who appeared to be gabbing most the time and definitely had a chip on their shoulder if you asked for anything. During the 2nd visit for open heart surgery (not planned - told us we had to have it based on blockage seen thru angiogram (by the way - never get this test done if you can avoid it - get a calcium score test first or a different imaging test - shameless plug for excellent book that goes over alternative tests with less radiation and adequate information gained , just not the $$ they may want - read Paleo Cardiologist and have your eyes opened. You really need to know these things and not rely solely on the medical industry to do what is in your best interest. Also look into Dr Oracle ai program - awesome program accessible to all and used by many med students and physicians. Upon leaving this hospital on day 6 after open heart bypass surgery, the NURSE took my husband down to the loading area and put him in the FRONT seat (big no-no with airbags and open chest surgical healing) AND said there were no discharge instructions!! Seriously, a nurse told us this. I pulled the car out of the way for other people to get by, got out, left poor husband in car alone and went back up to the cardiac floor and asked about discharge instructions. The lady/nurse at the counter said "Oh, he never gave you one of these?" She held up a 7 page red letter typed cardiac care discharge instructions which had ALOT of things we needed to know about sleeping , sitting , coughing, meds, follow up time frames, etc etc etc. I said "no he did not, he said there weren't any!" and I grabbed it from her hand and left. I know the medical industry changed alot after Covid, but this is just ridiculous! Do yourselves a favor and ask and investigate and go inside and walk around the hospitals in your area BEFORE you need one!! Ask friends and famly - alot of them and get specific reasons why they liked or didn't like a hospital. Cute nurse NOT a good reason to go there. One toilet not working one day NOT a good reason to avoid that one. Be involved in your own life, your own decisions and your own medical care as well as that of your family members. Sadly it is a money driven field and many uninformed "clients" who would have no clue if they were being deceived..........unless they do a little digging and pushing when necessary. I pray your experience is better...........for everyone's sake.

Amazing , friendly, caring, super professional and the staff are all a breath of fresh air.read more

What an incredible group of caring healthcare professionals. I was having some vein issues in my…read moreright leg and was referred to Dr. P and her staff. I am so happy I am not a patient of Texas Vascular and Dr. P. She and her staff are AWESOME. They listen to the patients concerns and never "talk down" to them. Love, love, love Texas Vascular.

Best medical experience I have ever had! Dr. Dillin and his staff explained each part of my…read moreprocedure in detail and answered all my questions, no matter how small. The surgical center's concern and control of post operative infection was over the top and appreciated. I would recommend Dr. Dillin to anyone in need of orthopedic surgery.

I had a wonderful experience with Dr. Dillin. I loved how he really took his time to explain my…read morecondition with me as well as my treatment options. The surgery was a success due to vast knowledge in Orthopedics. His staff was always helpful and kind. They ensured I had a smooth prep, surgery, and follow-up. I am so glad I chose Dr. Dillin and would highly recommend him to anyone.

Great caring staff and a doctor that will spend the time needed to listen to you. Dr Tio and the…read moreentire staff are patient, kind, and sincere.

Every thing went well all the staff were friendly ànd nice and helpful had all my questions…read moreanswered had labs drawn the lady who drew my labs was very good.They were very helpful to me because I'm in,a wheelchair ànd they went out of the way to assist me

Very caring and considerate. Dr Bengale has cared for my family for years. Miss the clinicread more

Dr. Bangale is awesome is a great doctor I went today for the first time and had a great…read moreexperience. He's open 7 days a week, and takes calls 24/7 Open till 7:30pm !! The ladies at front desk and nurses are absolutely amazing!! Give them a call to schedule your appointment 8176265424 Although he accepts walk-ins

My sister delivered her first baby here this morning. Her OB doesn't work on Tuesdays, so she had…read morethe attending. Though that could be scary, they made her feel incredibly comfortable. My sister and her husband are both nurses and felt like her staff was like family throughout it. Davyne was the nurse throughout the night and was there within seconds if anything looked off. She was amazing. Throughout the labor, the team was encouraging to her throughout the process. Thank you team!!

Had our baby here! Every doctor, nurse, tech, nutrition, and sanitation specialist we loved…read more Starbucks, Whichwhich, and cafeteria were all clutch and very delicious. Our little family was discharged and supplied with diapers, wipes, postpartum advice, lactation kits, and many friendly goodbyes. Thank you all for making it a great experience!