I was treated like royalty every minute that I was there! The best hotel that I've ever stayed…read moreat,.... Very clean and very organized! They have modern laundry machines and a workout room for you. Pretty good breakfast every morning, and hot coffee/cocoa 24/7. My only small criticism would be the stairwells need a good sweeping, and some of the stairwells doors don't close properly.

Nasty at all levels Great ambiance fair fresh food. Designed for clean McDonald's or Burger King…read morefood

We travelled from Central NC to this cozy Inn here in Florida. The front desk was wonderful and…read morekind. If you're using Booking.com be warned they did try and pull more than the promised rate before we arrived. The stay was nice though! The complimentary breakfast had the most options I've ever seen of any hotel I've stayed before. 4 stars, only for the continued trying to pull more than the rate promised. As everything else was perfect!

Very new- everything so nice. Staff was helpful. They were learning a new computer system so…read morecheck-in took a little longer but that is to be expected. They apologized for the delay- learning takes a minute!!! We understood. The room was clean and quiet and had everything we need. Breakfast was really good (lots of variety: eggs, omelets, hash browns, sausage, cereal, oatmeal, pancakes, pastries, fruit, yogurt, juice...)and the eating area was spacious and bright. We have found that often the breakfast areas at hotels can be cramped and difficult to navigate. Not so here. Ample room and very comfortable. A major plus for crazy coffee drinkers like us was the 24 hour fresh brewed coffee in the lobby: bliss!!!! The only 'complaint' was 3 of the phone charger USB ports we tried didn't work. We needed to charge our phones across the room rather than on the nightstand. Room was very comfortable. We would stay there again.

Honestly, I was pleasantly surprised by this place after reading the reviews. I came here on a…read moreWednesday night as I was staying in town for work. I was exhausted so I didn't really plan to leave my room once I checked in. I arrived around 430pm and was greeted by the nice woman at the counter. She quickly checked me in and offered me two waters. She directed me to my room which was down the hall. The lobby was spacious and clean. It was organized, but not overcrowded. They had a little convenience store that you could make purchases at as well as conference rooms on the left. They also had a small gym on the first floor, not far from where I was staying. I checked in and went directly to my room. The temperature in the room was great. I usually will walk into an ice bucket so I was grateful this was not that. I set up my computer and started to work some more. The room was clean, well lit, and quiet. Even though I was right next to the parking lot, I barely heard a thing. I ordered door dash & the front desk called me to let me know it was there. They provided silverware when I needed it to. The only reason I gave it less than 5 stars was because one of the towels was a little dirty (could have just been permanently stained), the shelf in the shower also had dirt on it, and breakfast in the morning was eh. If they fixed those few things, I think this place would easy be a 5 star stay in the villages for me.

So I came back to the hotel at around 2am and the front doors were closed with a security sign that…read morestates for security use the reader on the left where there was none then on the right was a reader and did not activate with my room key. There was a phone there to call the front desk which I did and the doors opened. The woman who was at the front counter was very rude and unprofessional. I engaged in conversation with her about my experience at the front door and asked her if it was me or the signs did not make sense. As I was talking to her and being that I use hand jesters when talking she states don't point your finger at me. I was like I never pointed my finger at her but was just animated with hand jesters in talking with her but she just came out rude in the way she she told me as a guest at the hotel not to point a finger at her which I would never do and I was not in anyway accusing her of anything but literally having a conversation with her. She got up in arms like I was pointing a finger at her and I told her I did not in anyway point a finger directly at her personally. Well let me tell you she insisted that I did and that did not sit well with me because I am not that kind of person. I don't know if she was angry because I woke her out of her nap or what ever but it was in no way to treat a paying guest of the hotel. Please council this night attendant on how to engage with guests as I found that very unprofessional way to interact with a guest who was just having conversation. Again I was taken aback when she said don't point your finger at me when I was just engaging in conversation with her I'm not an accusatory manner but for her to accuse me of something I did not do perturbed and in sensed me to a point that I just had to walk away and stew in anger as the way I was accused.

I stayed there several night recommended it to another person I was put in a nasty room the last…read moretime and the black night supervisor told me to get out for no reason they have cameras that watch your every movement She told me I was blackballed from the hotel and she stole 160 I had in there I stopped by and reported this and it is being swept under the rug

Clean, comfortable beds, friendly staff, tasty breakfast. Breakfast had lots of choices. Breakfast…read morearea was well tended. This may sound weird, but the trash cans at breakfast were conveniently placed. Someone gave the issue of trash can search some thought. Reasonably priced. Check in and out was very smooth. Lots of fresh white towels. If I wasn't traveling across the country I'd definitely come here again! Lovely decor even in the elevator!

Ambience is great. It's ranch style…read more This has to be the cleanest hotel spa I've stayed at in a long time. Staff is very friendly. I will be coming back to enjoy all the amenities. Pool is great. Location is great.

My grandparents were staying at this hotel and when we called the front desk to be transferred to…read moretheir room they said they do not do that. My grandparents don't have cell phones and the only way to reach them was calling their hotel room. But this hotel says they don't allow that. What?! What kind of hotel is this? My grandparents later told me that when they tried to call friends who were also staying in the hotel at the same time the hotel again told them that they don't allow that! So my grandma would have to get dressed and walk to her friend's room to tell her something. That is outrageous! Shame on this management for such a RIDICULOUS policy!! Edit: Management is once again using the excuse that this policy is about protecting privacy. That is absurd! No one asked about giving up people room's number or any other private information. And we said as much to the representative answering our call. We just needed the front desk to directly connect a call to someone's room, not to divulge the info about that room. You know, like every other hotel in the history of hotels has been doing since the invention of the phone?! Pathetic.

We stay in a lot hotels all over the world. And I'm pretty critical…read more This was a random find for a booking to stay after a late arrival flight from PHX to MCO where we could stop on the way home to northern Alachua County from MCO. As hour from MCO, the location geographically was ideal. The area is a little seedy despite being right off the highway (we pass through here a lot and often stop in the area for coffee or to feed the wife's fries addiction. The moment we drove into the parking lot we breathed a collective sigh of relief. It immediately felt safer. The parking lot is well lit. Despite some bonehead parking (especially this one AW from Georgia essentially occupying 4 spaces with his pickup truck, we found some parking right near the front. We entered the lobby and it got even better. Angie at the front desk was bright and cheery to match the lobby. There was a particularly significant lit up lobby (in a very positive way). The lobby is purposefully decorated in a modern/-ish way with lots of room to sit, plug in (charge), or unplug. The style is not my taste but I don't ding them for not matching my style - it looked clean, spacious, and bright. Back to Angie, she ticked all the hotel checkin boxes, even at 1am. She handed me my DL and credit card back instead of obnoxiously putting them on the counter for me to peel off. She was friendly, recognized my status (and didn't sound phony), asked me which floor I wanted, and on and on. Yet it was quick/efficient. She handed me my key with a small piece of paper with an amenity agenda - a list of things (laundry, breakfast, pool, exercise room, etc) with the hours. Nice touch, HIE WW. We joked about the oddball WiFi password and we went off to sleep. The room is spacious, the price reasonable, and everything from the entry to the room appeared clean as a whistle. Other employees we encountered were friendly and everyone smiled. We're we in Niceville? I went back to tell Angie we appreciated the great checkin experience and then I snuck a cup of coffee (it was hot at 1am-ish). Breakfast was standard HIE fare heavy carb and non-veg) but appeared fresh. The dining room has lots of space. The coffee was hot - again! I hold a grudge against IHG for 2 big reasons despite spending thousands and thousands with them over the years but I have to call a rock a rock - this is a nice, clean, midrange hotel and a fresh HIE, complete with Angie at reception.

Nice breakfast. Good variety…read more Room comfortable But unable to control room temperature. Shut off ac but continued to blow (cold) air. View blocked by wall.

Renovation done right. Although when I first walked in and saw that the entire first floor was…read moreunder construction, we quickly changed our mind about this hotel when we got to our room. They put us on the second floor and a pet friendly room, and it was quiet and comfortable. Brand new carpeting on the second floor. The front desk service was great and friendly. Breakfast was also good. Scrambled eggs, instead of the usual hampton inn egg patty. The location is great right off of seventy five. Recommend this hotel for travelers who need a restful night.

What a charming cozy Florida Inn! Staff is over-the-top friendly and very welcoming....even the…read moremaintenance man greeted us in a very pleasant way. We had a beautiful view from our balcony on the lake with a working lighthouse in the evening. Room was very clean and very spacious. The bar in the lobby serves great martinis at a reasonable price. Did not eat there, so can't comment on the food. It has an indoor/ outdoor bar area with an amazing view. The pool and jacuzzi area is clean and has very nice furniture to lounge in. Lots of restaurants and shopping right out the door. They even have a boat launch just down the way offering a 1/2 hour tour of the lake for $3.00. The Town Center has free live music every evening just a few steps from the Inn. This is our 4th stay here and keep coming back. Looking at some of the negative reviews, I can't help but wonder..can't people just enjoy an aged Inn with lots of charm. Seems most want modern with the latest & greatest. I prefer a more mature, gently loved old world historical place with character and warm inviting staff.

We stayed here for a week during Thanksgiving and before Christmas. My father -n -law bought us our…read morerooms through Expedia. We had a 4th floor room with a water view. The rooms are pretty basic and could use an update but you can't beat the location and view. They do have a restaurant downstairs but they don't serve breakfast. There's a pool, hot tub and exercise room on site. The front desk staff are super nice and helpful. I liked all the text updates they send. The front desk even called us to check on how we were doing mid week. My only complaint is that the walls are extremely thin. Luckily it seems that most the patrons seem to sleep early.

The Holiday Inn Express and Suites was a great place to stay halfway home after a Florida Gator…read morefootball game. Everything is clean and updated. Not a fan of the window air conditioning units as they always make awful noises. Would stay again!

We are frequent HIE guests. We have stayed at this location several times before, always a good…read moreexperience. This time, there was a small problem with our room. Tim at the front desk was great. He's very friendly, and more importantly resolved our problem quickly. This is our go-to hotel in the area, and staff like Tim help ensure that we will be back. The rooms are clean and comfortable, food is good, staff is friendly.