I love this place! I felt like a queen when I bought my "Freedom ring" (post-divorce ring for…read moremyself). Highly recommend to anyone looking for that special piece!

We sold some sterling silver flatware and gold jewelry. Prices were fair and it was an easy…read moretransaction.

I had been given a diamond ring from my mother-in-law. She had 2 diamonds in the ring. One was my…read morehusband's grandmother's engagement ring. When my son was planning to ask his girl to marry him he came to me. I took him to Joslin's Jewelry store. He picked a ring setting, Joslin's set the larger diamond of the 2 immediately and brought my son his soon to be wife's ring. She said yes! They've been happily and blissfully married for 6 years. We had done business with Joslin's years before. Such a kind family. We were happy to entrust them with what we knew would be a special moment in my son and daughter-in-law's lives. Kate D.

Fast service, nice sales associates. Excellent workmanship. Reasonable prices. Convenient hours of…read moreoperation.

Great service and expertise. Helped us resize rings, design a new one and took excellent care of…read moreus. Small business to support! Highly recommend.

A wonderfully delightful experience from start to finish! The team was thoughtful, creative and…read morepatient in turning family pieces into a more modern and wearable piece. Communication was great and everyone was decidedly un-fussy which made what could be a stressful experience quite easy! I enjoyed how I was involved in every step of the process and the team's ability to translate my ideas into a piece thag was even better than I imagined. Pictures don't do justice to the amount of detail in the finishes! I will be a customer for life!

Absolutely amazing service. Had my watch serviced and everyone I dealt with at the store was…read moreextremely pleasant and helpful. They squeezed my watch in and an hour later it was done and looks great! Will definitely be back!

My husband bought me a pair of earrings from Kennedy's and after wearing them a few times, one of…read morethe posts broke off. My husband took it in to have it repaired, but they said they couldn't fix it and he would have to pay almost $300 to get a new pair of earrings. Not cool - won't ever go back.

I needed my wedding band resized. I called to see if they did that kind of work. Lisa answered the…read morephone and assured me that they could do the work, but things were really busy and there was absolutely no parking available. i require a wheelchair, so she told me if I wanted to come now, pull up out front and someone would come out. I did this and Troy came out, in the rain, sized my finger, took the ring inside and then returne. The ring was still not perfect, so he took it back inside and retuned shortly. It fit perfectly this time. That was two trips in the rain. When I attempted to pay him, he refused to take any payment. I attempted a second time and got the same result. When we live in a society where customer service is nonexistent, Troy and Lisa restore your faith. Thanks again for your help,. Paul

This is not an honest business. Use extreme caution when working with the owner, Troy. I was…read moreswindled out of over $1000. Here is my experience, which I have reported to the state government and the BBB with evidence: On 5/20/25 I requested a custom order. I came in person with two items: one opal pendant that was bezel-set in sterling silver and one small 14K yellow gold pendant with three natural diamonds. I requested that the two pieces be combined into one pendant, wherein the opal would be set in the same kind of bezel setting and the diamond pendant would be soldered to the side of the bezel, all in 14K white gold. I also requested a hinging bail so the pendant could fit over a string of pearls. Troy called on 6/2 with an estimate: $175 for the hinging bail, $400 for the bezel setting, and $250 for labor, totaling $825 before taxes. I gave him the go-ahead to begin work, he did not require a deposit. The completed pendant was ready for pickup on 6/16. I was out of town, so my husband picked it up on 6/18. The total charge was $943.20. I was immediately displeased, as Troy did not make the pendant according to my requests. The setting was not a true bezel setting like the previous one in sterling silver had been. The opal had been GLUED to a strip of 14K white gold covering the sides of the opal, there was no backing to the stone. The diamonds had been added on the side in yellow instead of white gold. Additionally, the hinging bail was not wide enough to fit around pearls. I contacted Troy with my complaints via a contact form on his website on 6/19. I received a response via email requesting that we discuss on the phone. We scheduled a time to talk and Troy called on 6/21. I explained my dissatisfaction and requested that he remove the opal from the setting, return the stones and original settings to me, keep the 14K white gold that was used, and refund me for the cost of the materials, a total of $575. He initially refused this agreement, instead offering to remedy the issues and remake the pendant to my satisfaction for ZERO additional cost to me. I held firm in my desire to have the pendant unmade and materials refunded to me and he agreed. After our phone conversation concluded, I sent a follow-up email outlining this arrangement, to which I received no response. My husband dropped the pendant off at Parkville Jewelers again on 7/1. Troy was extremely upset that I was requesting the pendant be unmade and refunded, he asked for the chance to remake the pendant to my satisfaction for no extra cost, as he had offered during our last phone conversation. I considered this and wrote him another email agreeing to it. He called to confirm on 7/2. Troy gave me continued updates on the pendant's creation via text message over the course of the next several months. He sent me two photos of the completed pendant on 9/23 with no other written communication. I did not know that the remade pendant was officially ready for pickup until receiving another text on 10/21 that read "We are letting our customers with pending pick ups know that we will be closed this Saturday for a little vacation. We are open this week through Friday. Thank you!" Because I was traveling for work, I couldn't go in person to pick up the pendant until 12/12. Troy and his wife brought the completed pendant to me for inspection. It was not great, but I was glad that the experience could end, so I thanked them and turned to leave. They stopped me and demanded an extra $350 in payment. I reminded them that the agreement was for the pendant to be remade at no additional cost, but they insisted. I paid $354.49 and left. Troy consistently refused to have anything in writing, demanding that we only speak on the phone. Troy is a swindler who does not deserve your business, and his work is shoddy anyway. The final pendant that I have now does not have a hinging bail, the bezel is crooked and doesn't match the level of the face of the opal, and the prongs on the diamond setting are bent. Stay away from this business.

I've been going to HOD for years and they're the best! John Paul is the most talented jeweler I've…read moreever seen. He always works w me to design the perfect piece. His craftsmanship & detail to the design are impeccable. He really goes out of his way to make us feel like family. No need to ever go to another jewelry store. John Paul & HOD are simply the best.

Stopped in to have a diamond ring resized. They pointed out to us that what we thought was a real…read morediamond was in fact a lab growing diamond, and that we had been seriously swindled by another store who represented it as a real diamond. We are able to get it appraised by another independent jeweler and take it back and force them to refund our money. We then bought the real diamond from House Of Diamonds. They brought in multiple stones for us to compare. We were able to choose the one that best suited us and they did a beautiful job with the mount and Service. This is the only place I would go to buy jewelry.

Recently visited this store to look at some watches and had a very good experience. Gary helped me…read morecheck out couple of watches to help me figure out which watches would be the better option for me. I didn't purchase a watch from them yet but I will definitely be returning to buy my first Rolex from Gary. Would highly recommend everyone to visit this store.

I contacted Tivols in KC to purchase a replacement strap for my Panerai PAM0 1085…read more I was disappointed to learn that Sarah whom I purchased my timepiece was no longer available at this location. After my purchase from Sarah at Tivols, she would followup with me concerning my satisfaction of my purchase of the Panerai brand timepiece. Sarah would send Christmas cards etc. When I needed another strap, Sarah was expedient with my order. Tivols losing a quality saleswoman was both their loss and mine. Being that said I called and spoke with a saleswoman Susan on June 19th of 2026 and ordered an Alligator strap for my Panerai PAM01085 24/22 Blue and was told that she would call me back in 3-5 days when my new strap was estimated to arrive. Susan has not contacted me about my Panerai strap, almost a month later, so I decided to go to the Panerai.com website and I could purchase it today, free shipping and have it by 7/15/26 . It seems odd that I can order a strap and receive it in days, but order one from Susan at Tivols in KC and never hear back from her? I am going to order my strap directly from Panerai and not waste my time with Tivols in Kc. I have spent thousands of dollars at that location while working with a sales woman who cared about her customers that being Sarah, and now dealing with Tivols sales woman Susan who apparently doesn't share the same qualities about taking care of her customers, and representing Tivols in a positive manner. Its a shame after dealing with a qualities sales woman being Sarah and now dealing with a woman that has tarnished my view of a wonderful jewelery store with rich history. Tivols has lost my business and I will be purchasing my new Panerai timepiece elsewhere and all the needed accessories in the future.

Wonderful group of people, expert knowledge and trust worthy…read more heard so many people going to named brand places you see in commercials and they get a different stone back lesser quality. not here , trust them with all our work we have done and quality of work. they helped me with a special project and went above and beyond lucky to have them in kc metro area. great selection , great attitudes

I don't think this business is still open. Went to the location but it looked vacatedread more

Was not pleased at all. Several years ago he was given a gold plated lighter of mine with my…read moreinitials on it to repair. Not a clue if it was repaired or not. I never saw it again. When I ask I got a story about him losing several things in the snow. He listed names and their jewelry he lost but never mentioned my lighter. The lighter was a special gift given to me by a general surgeon I had worked for. Never will use his service again.

What a super big con and liar! DO NOT DO BUSINESS WITH HIM!!!! Left my diamond earrings to have…read morethe post repaired and after months he said they were lost or stolen!!! When checking on them he very rudely and profanely said some very inappropriate things to me. NEVER AGAIN!! BEWARE he thinks he is a smooth talker but don't waste your time and money! For an established jewerler why do you have to pay up front when having anything done as he says he is "just a small business" and doesn't have the money.