The Best Customer Service and Experience! Very beautiful and kind hearted people working at this Dairy Queen ! Thank you so much Annette for being a wonderful manager ! read more

You were good when you first opened. Now, not so much, all your people do is just throw the food together. They don't even give you a full order. They gotta keep bringing me pieces of my food. Because they didn't get it right. They laughed off my French fries. They left off my bread. They left off. One of my chicken strips that was really messed up. You people need to get it together. And slow down and act like you give a d*** about what you're doing. read more

Went through the drive through and was easily and quickly able to place and receive my order. The ice cream did what it was supposed to do and the food was pretty decent. Glad we have a DQ in the high desert! read more

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I was super excited when this restaurant came to the high desert. Dairy Queen has always been a staple in any community that seen their food is always bomb. Their ice cream is great. Their service is always a one they always have great promos their cakes are tea. I love Dairy Queen. read more

AGAIN ANOTHER ISSUE WITH THIS DAIRY QUEEN!! I ordered 2 LARGE blizzards for delivery and I got 2 MINI blizzards in my delivery when it clearly shows LARGE on the bag!! DQ ain't cheap yet I get screwed as the customer every single time!! Order made 4/29 around 8PM read more

Dairy Queen - Received MINI when I paid for Large .... - Ice Cream & Frozen Yogurt Near Me - Victorville, California

So so so disappointed in Dairy Queen on this Mother's Day'. We Came in for dessert (party of 4), as I came in the door I heard what appeared to be playing around behind the counter. I saw the impatient looks of disappointment on customers who had ordered and were waiting on their orders. The Restaurant was packed as was the drive through (only one line was open), I went to the counter and could not help but see unorganized chaos. The young guy asked was I ready to order, I asked was he ready because I saw 10-12 blizzard cups still being prepared. He said they were just a little behind, but after seeing an absolutely filthy counter surface I decided not to spend my money on an establishment that doesn't appear to care about their business or the customer. The floor was also unsanitary. I also brought my daughter in love for the first time, she probably will never be back. read more

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The new item is the Blue Cookie Crunch dip. We love Cookie Monster ice cream and rather than going to our favorite sure thing Michocana, we can here. Stuck in the drive thru they tell us they ran out of the dip they are advertising on TV. We will resume going to the Michocana. read more

Worker was rude and dismissive and Drive thru took 50 minutes. As a doordash driven this not only ruined my night it stopped me from making much needed income from other orders I had been set to pick up after this one. read more

I went and ordered a simple order 2 blizzards pretzels with QUESO and cheese curds, i emphasize that due to not getting it. I mean it's in the name, but the cherry on top was giving me a hassle about the blizzards asking me if I ordered them. I'm pretty sure I did, definitely discouraging to go back. just a reminder to always double check your bag before leaving. read more

Came here after Dinner for Dessert and boy was it hopping my goodness. Service well Drive thru was slammed & walk in they were lack a days ago but I got my order quicker than expected when others who ordered seemed to have been waiting for some time. I was surprised on how small the dinning area was with the type of customer base they have but it was cute. I guess I don't have to tell anyone to come on out because of the looks of things you're probably already here or came here lol read more

Terrible service! Always have to wait at least 20 to 30 minutes for the food. I tried this location several times since I live near there. People backed out of the drive thru after waiting so long. It's called FAST FOOD for a reason! The management needs to make some changes! read more

Cleanliness sucks, wait time sucks, employees fooling around cussing very disrespectful not the place I would bring children to after hearing employees conversation, had to give one star I would of gave none if I could read more

Of coarse the food is good cant complain about that and i hate even making this cause i love dairy queen but the service here is SO SLOW, any time of day no matter how many cars in the drive thru your waiting at least 15 minutes for your food. Theres two intercoms to take orders and today I was ignored on the second intercom, while 6 cars orders were taken from the other one, there was no signs that it wasn't working and it was not blocked off. So in total i waited 50 minutes to order and get my food. The guys that were taking my order seemed like they could really care less and have no sense of urgency. Maybe this is dairy queens standard but i've never had an issue at the others I've gone to. I really hope they improve all around with service cause it is very loved up here in the high desert but it makes it really hard to WANT to come back . read more

Dairy Queen - Ice Cream & Frozen Yogurt Near Me - Victorville, California

Opening day at DQ. I HAMMERED this thing. Nothing better than Ice Cream on a 42° New Years Eve! The kiddos enjoyed it too. read more

Dairy Queen - Peanut Buster Parfait - Ice Cream & Frozen Yogurt Near Me - Victorville, California

My family was very excited to finally have a Dairy Queen here in the high desert. We were there for their first day opening and have been there several times after that. Each time we left disappointed, we thought that eventually they would get better. We tried them again today, and unfortunately nothing has changed. Customer service is lacking, there is no smiles or thank you's. We ordered blizzards, and all four of them were not mixed completely. All toppings were on top and plain at the bottom. The Heath blizzard had a mixture of everything else including brownies (this was supposed to be just heath), except for heath. Unfortunately, we probably won't be back. Hopefully the owner can get it together. There is a big difference between being a bad leader and staying a bad leader. read more

Dairy Queen - Receipt - Ice Cream & Frozen Yogurt Near Me - Victorville, California

You can't have your Cake written on unless you order one and wait 2-3 days. I just wanted a happy birthday written on a cake I wanted to purchase . read more

Poor service manager is a rude woman who snatched back my ice cream after i asked what this was and all she did was add more fudge. won't be back read more

Dairy Queen - $6 bucks for this? I could have gone to mcdonald's for the same thing and it would be cheaper. - Ice Cream & Frozen Yogurt Near Me - Victorville, California

Horrible experience today! Came in after placing an online order my order was supposed to be ready at 1:38pm, so far it's 2:25pm nothing is ready I've been waiting along with 8 other people waiting for their orders. The blonde/brown hair girl working the drive through/counter is beyond rude horrible customer service. If you're the owner please check the cameras around 1:30-2:30pm absolutely insane...... read more

Dairy Queen - Not even half of the people waiting no one's come up to take an order for over 15 mins only taking care of drive through orders. - Ice Cream & Frozen Yogurt Near Me - Victorville, California

Drove about 20 minutes to treat my Grandsons to DQ Blizzards. Eating on the return drive home we found the add-ins were only lightly mixed in the top 1-1/2 to 2 inches, the rest of the cup only had plain vanilla soft serve. It was the same on all four blizzards purchased. At home I called and spoke to the manager and she said that was impossible because of the way they're made. Obviously it is possible because we received it. She said if we returned them she would replace or refund them. I explained I wasn't driving another 20 minutes back plus 20 minutes more home today. My main concern was that she have a conversation with the employees, but not confident that will happen. Poor customer service at DQ, and poor customer service by the manager. read more

I'm not really sure where to start with this one me and my girlfriend came here after work one day and we ended up spending almost 30 bucks in food because we were both excited not only. Did they get both of our orders wrong. I also found out that they microwave all of their cheeseburgers but the blizzard that my girlfriend got was almost melted too. I think it's safe to say that we're not gonna be coming back here. Could probably go to McDonald's for better and they actually get your order right for less. read more

Don't order online for pick up!! Oh my god. I figured this would be the quickest way to get in an out and I was there for over an HOUR. They don't start to make your food until you get there and tell them you're there to pick up an order, and good luck getting a hold of anyone to tell. They don't appear to be short staffed like most every other place nowadays, but they're all rushing around and avoiding eye contact like they'll catch on fire if they acknowledge you. I stood in the "online orders" area for 20 min thinking maybe no online orders are ready yet, no biggie, before I finally physically had to block someone to stop her and ask if I'm even in the right place. She asked for my name and put my order in. 20 min later I got my ice cream and "have a good day", I said "I ordered food, too". 30 min later, with melted ice cream in my hand, I finally got my food. To be fair, it was extremely busy, and everyone was very polite once they did finally acknowledge me. But what's the point of ordering online if they don't start it until you're there?? The second time I went, I went through the drive through. It looked to be super slow, and I was in and out in 10 minutes. Food was great both times. But definitely don't order online unless you're comfortable cutting in line to get someone to acknowledge you, which I am not! read more

Was so excited when we got a Dairy Queen here in Victorville. Went in & ordered 2 shrimp boxes & 2 blizzards. Cost was $41 Not worth it at all. They barely served us any fries let alone the tiniest shrimp you've ever seen. read more

Dairy Queen - Shrimp box - Ice Cream & Frozen Yogurt Near Me - Victorville, California

My husband ordered inside to take to go and did not get our exact order. He ordered two 6 piece chicken strips and one of our orders only came with 4 pieces. They also were trying to give him a melted blizzard that was sitting there while he waited for the food. My husband had them remake it and they did not flip it upside down. The food was okay but we were not happy with the service and the order not being right when my husband got home from a long day of work. He said the workers were standing around talking about scheduling and not getting orders out quickly and efficiently. When they first opened, service was good, but things have changed sadly. read more

Near thirty minutes waiting for a hot dog combo. Not happy and didn't even apologize.

I was so excited when the high desert got a Dairy Queen I came and brought my kids and let me tell you it's so ridiculous here , we waited an HOUR for only 3 blizzards the line was so long I couldn't leave anymore cause I was stuck in the line . Then I said let's try this again Same thing !!!! 50 min long wait and I was stuck in line again ! All for 4 blizzards this time . All the customers were so upset I spoke to one infront of my car . Don't come to this Dairy Queen unless you plan on waiting like if you were in the Tijuana mex line to cross over . please change management ASAP!! read more

This is for the new Dairy Queen in Victorville Our town was so excited when this place opened up, but they just cannot get it together in the drive-through! You just have to go there knowing you're going to be extremely frustrated! read more

Such disrespectful managers , especially the girl with long hair . Always has attitude and has the employees working at a slow paste . They never have their condiment counter clean n food quality is gross . Me and my wife will not be going back . read more

banana split are made now made by weighting the ice cream, been coming for years and never heard of this before... also bad customer service rude lead as well read more

Had to wait 40 minutes for 2 ice cream cones and then they gave them to someone with the same # as me and the y just ordered food but still took my ice cream. read more

Now I love DQ so it hurts me not to give a 5 star but today was just annoying. The cashier (I believe her name is vocasta) took my order for the free cones and forgot to put up my ticket so I could get them made. She lied to every other customer saying "we're out of stock" or "only the vanilla" is free when I clearly heard her tell others "chocolate and vanilla soft serve are free, dipped and confetti cones are 1 dollar". We watched as several different order were fulfilled before asking a nice young lady named Rebecca if our order was on the board. After she told us no she quickly asked to see our receipt and gout our order made fast. Other than the rude lady at the cashier we've had no other issues. Thanks to the rest of the staff for making the place feel so alive and welcoming. And Rebecca M thank you so much for getting the problem fixed to us with no issue. LONG LIVE DQ read more

Waited 40+ minutes in line, and when we finally got our ice cream, it was melted and almost inedible. The cheesecake in one ice cream tasted rotten, and the strawberries in the other ice cream were soggy and nasty. Workers were rude and not up to health code at all, will not be returning read more

Dairy Queen - Ice Cream & Frozen Yogurt Near Me - Victorville, California

The last few times we went here, there were only mix ins about 2 inches down into the blizzard, and then all vanillain the 3 larges I ordered. It's not a good deal for 8 bucks each. read more

Just got the peach cobbler blizzard.. Was really good but had to wait at least 40 minutes in drive thru to get it .. Ambience was whatever was in my car .. read more

I've come to this location multiple times we were so excited at first but they are so slow it takes 40 minutes to get and ice cream I thought it was a one off but every time and customer service is trash I work customer and its said the first dq we get up here is terrible read more

Horrible service takes 40 minutes in drive thru for just ice cream. I don't understand how it can take so long. Employees are rude. Ice cream is not worth the wait. Sadly, I will not be returning, and I was very excited to finally have a Dairy Queen in the area in which I live. read more

Ok, so we came here today and they told us they were out of burger patties! Well, we came for a burger and ice-cream. Well, this through us off on what to order, but the weird thing is, they said it like it wasn't a big deal and as if it happens often here and we should be prepared to ordered somethung else. Well, that's what their menu is burgers and ice-cream. To make it worse we were stuck in a very slow moving drive-thru. As to why that was it beats me as at this point they were only selling ice-cream. Come on DQ, you can do better than that. read more

Horrible service. How does it take over 40 minutes to get some blizzards...literally 3. This is the most ridiculous thing I've ever heard of, this store needs to get it together and quickly. read more

Do not waste your time and going there! I drove extremely far to buy a birthday cake for myself today and the staff is extremely untrained and very very rude! They refuse to take up the case to the Frozen cake I wanted to purchase so my roommate and I walked out and left it on the counter highly recommend you do not go here and if you do please leave a complaint they really don't care about service read more

Went there last night for a little cruise and stayed to eat. I think it was their opening night and they nailed it! Welcomed right as we walked in, customer service at the counter was great (dude was a little nervous but you did a great job bud, everyone has to get thru their first day on the job), food came out fast and hot. Will definitely be back and happy to have this new spot in the high desert, welcome and thank u DQ! read more

the flamethrower burger is good! it's too spicy but it's worth getting if u get a m&m blizzard!