The Good. Dairy Queen's environment and selection of wonderful desserts. This place's appearance is improved greatly over the years. - Staying positive. read more

Mobile order about 1330 hours Burger. Curds and a blizzard. Sat inside and watched them work 10 minutes. Place had lots of orders - people coming and going. Front cashier worked entire time. Orders / restocking / delivery of orders. Always very nice to guests - including me! Not many people eating in but I did. Tables cleaned and chairs all in and looked very nice. Well done DQ - my visit was worth the stop ! read more

See all

My taco meet was dry asf and it tasted like old meet the only thing good about it was the service and the cheese they where pretty nice other then the workers in the back getting mad at each other and yelling at each other but that's between them just not professional in the work place around customers but the guy serving us seemed professional so over all wouldn't recommend read more

They were 10 minutes away from closing and refused to sell me food; the cashier was rude.

I was pleasantly surprised at this Dairy Queen. Very clean the atmosphere is very welcoming, and the staff was accommodating. I was very pleased with my order which came out hot and as ordered. I will return to this Dairy Queen whenever I am in the area of Sherri. read more

Dairy Queen - Dining room looking at counter - Ice Cream & Frozen Yogurt Near Me - Schertz, Texas

See all

Y'all suck and I want my money back. $6 for 2 small cones is atrocious as is! Then charging for extra and they both look stupid. read more

Dairy Queen - My extra sprinkles that we waited 20 min for! - Ice Cream & Frozen Yogurt Near Me - Schertz, Texas

Bad food and poor service has killed this location. 2 years ago, cars waited in line all the way out in to 78. All three pick up lanes full. Food was hot and FRESH, and nobody minded waiting. Now, you can taste the dirty grill in every bite. Chili looks and tastes a week old . Taking favorites off the menu. I.E fried burritos. Did the franchise owner die? leave the country? Who would a cash cow like that die? Stupidity. read more

Horrible service actually. I go up to the drive through and the dude doesn't even ask if my order is right before charging me and it was in fact not right. I ordered chicken with three blizzards. I check the receipt and they only ringed up two of my three and the girl who brings my food out only brings one. It took her two trips to get everything right and once I check one of the blizzards isn't even the right one. I was trying to polite the whole time cause I'm not trying to yell at some poor kids but they were just rude the whole time while I'm trying to get my order right. Don't come here if you don't want to be waiting for half an hour and coming home with half melted ice cream from fixing and waiting some more. read more

I came to this location tonight for dinner and was throughly disappointed first the employee at the register charged me for 2 kids meals when I only ordered 1 and once my order came out 20 minutes later and my wife's burger was missing her bacon not to mention these were the most dry and unappetizing burgers I've ever been served anywhere period. It also doesn't help the employee who brought my food was breathing all over mine and my family's food. I wouldn't recommend coming here ever the environment is carefree is the back they lack customer decency read more

Ordered a large dipped cone and received a sad, not so large dipped cone. Worker said that's how they make them.

Ordered a PB parfait with chocolate ice cream in the middle. Why the extra charge of 79 cents? Anyways, asked if it was chocolate ice cream and not chocolate syrup. Came out with chocolate syrup instead of chocolate ice cream. Took it back to have them out the chocolate ice cream in the middle rather than syrup and instead they made the 2nd one entirely chocolate ice cream. Can't do simple modification even when given 2nd chance. If you have to modify your order, don't do it. read more

See all

I ordered 1 dude sandwich, dude combo w/fries (medium fries see picture), kids strip meal, and 4 piece strip meal on a Tuesday at 6:30 in drive-thru. I waited after ordering for 35 mins. Food orders were brought out to 4 cars that ordered in line after me. When I finally made it home I opened the bag to find the medium fries I ordered for my mom with her combo consisted of 11 pieces. Beside the ridiculous amount of time waiting for a rather smallish order I will not return as I did not get what was ordered and overpaid for. Go somewhere else because this franchise is lack read more

Dairy Queen - Medium fries that comes with dude combo. No fries were taken or dropped in bag. - Ice Cream & Frozen Yogurt Near Me - Schertz, Texas

See all

Took the baby(5yrs) and his Ymca basketball team for ice cream after the last game and the place was just right for them. I got a side of fries just to pass the time and they were the right kind of crispy! read more

My daughter wanted fries and gravy. So we came into DQ. The gravy was so runny and flavorless. Come on...this is Texas and cream gravy should be thick and creamy. This was just bad. Almost water. read more

Dairy Queen - Watery "cream" gravy - Ice Cream & Frozen Yogurt Near Me - Schertz, Texas

Horrible, slow service by inexperienced employees. If I owned this place I'd clean house. read more

Dairy Queen - Just another example of poor training and poor service at my neighborhood DQ. Handed to me this way. - Ice Cream & Frozen Yogurt Near Me - Schertz, Texas

My moth is burnt. My tongue is ruined, I wont be able to taste anything for a week. I normaly LOVE the chili dog from dairy queen. The only way I can think of to get a hot dog, chili, cheese, onions AND the box it came in to be that hot Is to microwave it. Explains why the onions are translucent as well. Thats freaking dangerous. Nothing else in the order was cold, but it also wasn't nuclear temperature. I literally had to place it on the floor, when i get home im going to be tossing it. Its not edible. Its already soggy. I cant pick it up cause they over filled it. Its a mess. I guess I should have known when it was handed to me in a bag that was in another bag and then asked if I wanted utensils. They are going to disfigure someone with those temps. read more

Dairy Queen - You can tell it was microwaved after it was made cause the onions are translucent. - Ice Cream & Frozen Yogurt Near Me - Schertz, Texas

If you want to wait in lane 2 for 30 minutes for cold food thats burnt in old oil this is the place. Not even busy to excuse the worst Dairy Queen in south texas. Had to go in where there were only three tables occupied to get my order. read more

Everything was great. Love this Dairy Queen it's a little slow at times but I've never had a bad order. Everyone there has been super nice. read more

Dirty location After explaining the order three time, it was still the wrong order and slow service read more

Stop calling hockey pucks, burger patties. Couldn't eat the burgers. Service slow. Needed tables cleaned. Not a good experience only went for grandkids and ice cream. read more

Visited this location today with my family. Very unpleasant staff. You can tell they clearly don't enjoy there job, from the person taking the orders to the people bringing out the orders. Instead of a warm welcoming, it was a "rushed" process after the first item was ordered the young lady was quick with "anything else", when we pulled up to the window she asked "would you like ketchup, salt or pepper" while staring straight at the register. My husband had to ask her if she was talking to him and she just looked at him and made a face (annoyed) and nodded. We were then directed to go wait in the second lane and our food would be brought out. We were approached by a young man with glasses and he was trying to give us an order that was not even ours. When we informed him that wasn't our order he also looked annoyed and started mumbling under his breath and walked to the next vehicle. Eventually the right order came out and was brought out by another employee. Needless to say with the "great customer service" we were greeted with im glad we didn't choose to go in and sit down and eat. The quality of food was decent. Probably won't be returning to this location. Recommendation to management: work with your employees on customer service. read more

If i could give zero stars i would. Avoid this place on 78 at all costs. we waited nearly an hour. Very unorganized with an extremely long wait even though there were only 2 cars in the drive through. read more

Just came through the drive thru and had the pleasure of being served by Colleen! She had an absolutely wonderful attitude, very positive and friendly! I also had very fast service today, which I feel is typically hit or miss at this location. read more

I ordered 2 small blizzards in the drive through and I was the only one in the drive through. They asked me to pull around to a lane and wait. There are only 2 cars in the parking lot w ppl inside eating. Many workers standing around inside doing nothing. Been waiting over 20 minutes. Their customer service and efficiency is awful! Their workers care nothing about the customer. Just standing around w an attitude to get a pay check. read more

This DQ is horrible ! I live 15 minutes away I get home and my chicken strips were dry and hard . I called up DQ the guy told me the strips got that way on my drive home. I will not be returning poor hospitality! read more

Took kids here for sweet treat. Store was clean and service was quick. The server brought treats out to our table with a smile. We always like DQ for our summer treats. I can't speak to the food as we just go for treats. I like that they offer dairy free options too. The freezer always has Dilly Bars, Stars, fudge bars-yum! read more

Cashier was so rude and treated me like I was stupid my entire ordering experience. I tried to order two sundaes one chocolate and one strawberry and she interrupted me and very rudely made it obvious I should have ordered them separately. Then, I asked for sprinkles on a dipped cone since there was a picture depicting a dipped cone and encouraged you to ask for sprinkles. She sighed and rolled her eyes and loudly told me that she can't do that. At first I thought it was just my experience but as I wrapped up the order another lady came and asked about fries to which the cashier very rudely answered in the same manner she treated me. The place was not busy and there was no one behind us. Absolutely unnecessary to treat us this way when we were nothing but polite the whole time. read more

Friendly staff. Quick and efficient service. Food is fresh and hot. Sweet tea is delicious.

Besides having to repeat myself 4 times in the drive through, the person who was taking my order caught a nasty attitude like it was my fault she couldn't hear me screaming into the mic. My order was wrong, want a chicken strip combo meal, received steak. A "combo" with literally 10 French fries. Soggy ass bread and nasty ass steak tenders. Never going back, location is going down hill. Time for new management and fresh team. Also when I finally got my food, it made the car smell so bad like they haven't changed their own in a week or so. Threw away the whole meal, waste of a lunch break. read more

Yesterday evening, my teen son came to me and asked if I wanted to go with him to get a Blizzard because he had a hankering for one with some fries. I said, "Sure! Let's do it!" and we headed for our local DQ. We ordered, pulled through to Lane 1; had to redirect the young man who was bringing orders out a couple of times ("Nope, sorry... Still not our order... We have Blizzards and fries"); received our Blizzards (finally!) and then had to wait an extra rotation for my son's fries to come out. When the fries were delivered, the young man was clearly over his job. We said, "Thank you!" and his was response was just "Here you go." I ate a little of my Blizzard on the way home and tasted sour milk so I stopped eating it. (I had surgery a couple of weeks ago and thought maybe my taste buds are just off a bit). My son ate his with his fries and, about 10 mins later, came down from his room saying he'd just thrown everything up. Not sure what the issue is/was but I'm sure we weren't the only ones affected yesterday evening. Highly recommend the owner (I would've emailed him directly if I could've found an email address for him on their website) take a look around the kitchen and figure out what's happening... something needs to be cleaned thoroughly early on TODAY before they start serving customers again. My son had an Oreo Blizzard and I had a Peanut Buster Parfait Blizzard - he was the only one that ate fries. read more

Our granddaughter says best DQ in Texas is this one on FM 78 John Petersen in Schertz, TX. Food & service is always great.

Watched the young untrained female take a mop to a spilled drink by the main entrance and proceeded to knock the ice cubes from the spilled drink back under the bench seats. Then proceeded to swirl the mop around in the mess and then carry it back to it's storage area dripping along her path. Not very professional even for the Dairy Queen. read more

This is the fastest DQ I think I've ever been to. There were 3 cars in front of me in drive thru and I was ordering a meal so I figured I'd be waiting for at least 15 mins if not more because the inside was pretty packet too. Surprisingly from the time I placed my order to the time I was driving away with it was only about 5 mins!! The girl at the window noticed the ice cream I ordered was for my dog and gave me extra napkins. Very good customer service!! Most fast food places aren't that observant, especially drive thrus. read more

Dairy Queen - You know who else loves DQ...? ;) - Ice Cream & Frozen Yogurt Near Me - Schertz, Texas

This is for the DQ store in Schertz, I can't believe how bad this location has gotten the employees are just awful rude /attitude the cashier/person who took order after I paid the only thing said to me was JUST DRIVE AROUND FRONT WE WILL BRING IT OUT WHEN READY! I said ok any certain place she looked at me and said I TOLD YOU LANE 4. In her irritated attitude. I wait out there a long time when it comes out it is missing burgers. Fries are cold ( not warm) shake is melted) it is 95 outside how can things be cold !? Chicken basket too nothing even warm. I tell the young man who is out there giving food to others my problems that is when the older female comes out with the missing burgers he take bag from her and brings it to me I still have all the other issues. He refused to help me when I asked for her name he said why do you want it? When I said what is your name he said her name is Megan most likely not and would not give me his name but he had a nose ring in center of nose. Will not be eating there again read more

Extremely SLOW service. Placed our order for an ice cream cone, banana split, and blizzard @ 2:43. We didn't get our ice cream until 3:01.

Google hours do not reflect the actual hrs they have. Update goolgle!!! Don't waste my time

This used to be a great Dairy Queen. We ordered chicken strips for our kids and I got chicken strips myself. When we got home, the strips were visibly old and tasted rubbery. Not to mention the portion size for chicken strips is a joke. The gravy was super thick and clumpy. We have never had an issue until now. Not sure what changes have been made recently but it's very disappointing. read more

Took too.lomg to get the food. Everything about the food was not good. Not well prepared

Busy place. Burgers were cooked to order causing the long line. Blizzard was great. Service was friendly and prompt read more

Dairy Queen - Ice Cream & Frozen Yogurt Near Me - Schertz, Texas

I went here to pick up food for my family and was not impressed with the service or the food. my guess is that I am not a fan of fast food. They were very busy and slow. read more