The restaurant was very clean. The customer service was good. I did feel that everything took a little bit longer than it should have. I believe the restaurant felt the same way, since they offered me a free ice cream cone for the wait, which I declined because I didn't feel it was necessary. The food was good, about what you would expect from Dairy Queen. I like the location and there is ample parking. If you're in the area, I would definitely say you should stop by. This is probably one of the better Dairy Queens that I have ever been to. read more

The fish sandwich was pretty good. And the staff were very nice too. The only problem was there're a lot flies in the restaurant and the restroom door broken too. read more

Amazing food and good people wonder ambiance wonderful ice cream clean restaurant clean floors clean bathrooms

Stopped in this Dairy Queen in Sutherland to use the restroom and get a Butterfinger Blizzard as a treat while I wait for my car to charge. Restrooms are small and decently clean for a fast food restaurant. Around 8pm, there were quite a few people charging their cars at the Electrify America Charging Station in their parking lot. There was also a fair amount of people in/out of the restaurant. There were a fair amount of workers, but I waited about 5 minutes before my order was taken. The whole time I was waiting, no one acknowledged me to let me which is pretty poor service. Once my order was taken, the blizzard did come out fairly quickly. The guy making the shakes and blizzards was probably the hardest worker in there. Overall, it's a decent place to grab some food while driving through the area or while your EV is charging. read more

Dairy Queen Grill & Chill - Small Butterfinger Blizzard - Burgers Near Me - Sutherlin, Oregon

Showed up at the drive through 30 minutes before closing and got yelled at from inside the building to "go away". Fix your hours. read more

The employees are good, the food is good, it's your dining room. It is definitely time to remodel. The smell of mold and mildew is overwhelming. The place needs help. McDonald's and recently Burger King have remodeled. Burger King is beautiful now. Dairy Queen is one of the better fast food places and it would be nice to eat in the dining room. read more

This location really skimps! I get a medium Sundae in Medford and Ashland pretty regularly and the serving here was equivalent to a small. The blizzard had very little snickers and was mostly ice cream. They must figure since it's mostly travelers and not repeat customers that they can make more money skimping on product. Very disappointing. read more

The blizzard was runny and with barely any toppings in it, she didn't flip it. I'm fine with a messy blizzard but when we went to stir it it was very unmixed with hardly any heath bits it. When politely mentioned she refused to acknowledge anything was wrong and was very rude. Messy blizzards happen and our local DQ is always super friendly but the customer service at this specific one was impressively bad even for a fast food restaurant. read more

Terrible service. We ordered 5 small blizzards in the drive thru. When we got to the window, the employee literally shoved one after the other out at us, with ice cream dripping down the sides. She didn't identify which was which flavor, she didn't turn them upside down. It was rushed and messy. For $25 it was a pretty crappy experience. In the future, employees should be sure they're handing out clean cups, and identifying which ice cream is being handed out the window. read more

i give 5 stars to the gal who took our order after she did she went on break we waited 15 minutes for our two blizzards to be made . this guy who was making the blizzards and sundaes and made every one's order but ours he just quit and wandered around behind doing nothing the gal who took our order saw that as she was coming back from her break and quickly made our blizzards thank you to her now that is good customer service read more

I'm really not sure how I've never written a review for this place. I've literally been here more than 50 times .... explanation coming soon! 99% of the time I've used the drive through. They are always friendly, and if there is a line, they get through the customers pretty quickly. Now a big plus one on the stars for me, if you've got a pup (works better with a big dog) and they see them, they will typically ask (if not busy) if they can give the pup a little treat. A vast majority of the time they actually want to give it to said pup. Really cool that they take care of the pooches that way. Stuff is always made fresh and to order and is of good quality. I've been to other DQ locations that don't fill blizzard cups very full and/or put very little of the toppings/mix ins inside the blizzard, not the case at this location. They always do an adequate mixture. For me, I' haven't had any bad experiences here and I'd recommend these guys. read more

This little dumb I-5 town has one of the best DQ's I've ever been to. The local teenagers that seem to hang out here every time I pass through are little annoying, but who cares? I'm here for 15 minutes max. Just enough time to scarf a burger and get a blizzard. Did somebody say blizzard? Oh yea.. I did! They make the best blizzards here. The are packed full of toppings, and are mixed thoroughly, so you won't get any plan white spots as you near the bottom. Next time you're passing through, pull over, fuel up, and grab a blizzard. read more

Dairy Queen Grill & Chill - Burgers Near Me - Sutherlin, Oregon

Supposed to be open tell 9 on Thursday, lobby was closed at 7:30pm... took almost an hour in drive thru to get my blizzards with three cars in front of me horrible service read more

I'm from out of state, and I love dairy queen. So when I came in I ordered a blizzard. And when I got it, they placed my spoon on the counter instead of in the blizzard. I work in the food industry, and that's kind of gross. I just asked for another spoon, and it was all fine. My food was kind of cold as well. The service was ok. I honestly would have just ignored it, but I just want to spread food safety around! read more

Closed the doors before closing time. Not good if it's days open till 9 then stay open till then.

I hate being on the road and forced to stop for fast food but when it do I generally lean toward DQ because most locations serve great crispy chicken. However, this location did not! Tuesday, August 8th I went through the drive thru of this location and ordered 6pc Chicken Strip Basket. The chicken was so dry & salty.. it's terrible!!! It came with toasted bread which was soaked in nasty fake butter & fries. The fries were fine but I do have to say the most fulfilling was the drink.Ice cold Coca~Cola. I mean how can you go wrong with that? I only wish the food was better. I fortunately didn't have the horrible service experience that others had. The gal at the speaker & window seemed friendly enough also, kind and helpful. read more

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American capitalist who doesn't understand supply and demand. Offer people a competitive salary and then maybe they'd want to work here. But I'll pass on giving you any of my government handout money. Wouldn't want to offend you with it. read more

Dairy Queen Grill & Chill - Maybe if you paid people a competitive wage they would want to work for you. - Burgers Near Me - Sutherlin, Oregon

Not sure why it doesnt have a hi rating . Everyone was nice. Drive threw was fast , food was hot. Some people are to picky. Looks clean and its right off the freeway. read more

Dairy Queen Grill & Chill - Burgers Near Me - Sutherlin, Oregon

Just stopped by the Sutherlin dairy queen for an animal ceacker blizzard. Told them we wanted xtra crackers and paid more for them 5.89 total. Got back on the freeway before we realized after the first inch it was strictly vanilla ice cream no cookies. Called to talked tonthe manager and was givem a several excuses and told if we didnt like it to call corperate then she hung up. Very poor people skills and an even worse product. Still love the grants pass dairy queen though, great food there. read more

Bad customer service I'm sorry you're short handed, but our lobby is closed and has been for over a year is a bad answer on the phone. Drive thru is open, works really well with a travel trailer lol. read more

placed mobile order and payed ahead, when I went to pick it up they said they had closed. It was 7 o'clock, they don't close until 9 but they decided to close early that night. I told them what had happened and they told us they couldn't make us the food or refund us and we would have to come back the next day. The next day the manager told us he would refund us electronically by end of day. We waited two days and nothing had come into our account. We called and the manager in duty (the only helpful one) told us we had to come in and get a refund or a comp meal. This was not a problem but when we got there they acted like it was an inconvenience for them. As if if it weren't the other way around. Imagine ordering $25 worth of food at DQ and having to wait 3 days to get it LMAO Manager was awesome but the workers were trash. read more

Wow! I just spent $ on a pile of old, wilted, slimey, brown vegtables and a cold Patty! Live to far to go back, but I want a refund man! I mean I get it $5 is only $5 but the whole burger was freaking terrible!!! Threw it away and had to share the chicken box with my partner. read more

Be wary of going to this Dairy Queen location ... I watched the guy preparing food touch food, wipe his hands on his shirt in between every item he touched without washing or sanitizing his hands and then I watched him take off his hat and run a hand through his hair and go back to food preparation ... HIGHLY UNSANITARY ... I WON'T BE BACK HERE!!! read more

They got the most nastiest trash coca cola I don't even know if that's Coca-Cola it's brown and fizzy but it don't even taste like nothing it is almost like alka zelter water thats something you would expect from McDonald's sprit like never again i don't mean to be so ungrateful but come on in this just reminded me of why i don't drink coca cola in the first place and not just that these hoes had the audacity to say the cheese burger came with every thing if a patty and cheese meant everything then baby fix that as i said i don't mean to be ungrateful but that is so uncalled for read more

Came here on the way back from Seattle to use the restrooms and get a sugar break. The options were limited and the cashier wasn't really their mentally. read more

Dairy Queen Grill & Chill - Burgers Near Me - Sutherlin, Oregon

This is a clean DQ and I would probably give it 4 stars, except everytime I come in (which is usually early evening around 7 or 8pm) the attentiveness of the very young staff isn't focused on the customer. Usually you have to wait at the counter for several minutes before they recognize that someone is waiting to be helped, or they finally stop ignoring that you're there waiting and they have to help you. All the food is up to the franchise standards. Who doesn't love a great Blizzard? read more

Nothing really special or terrible about this location. Frozen hot chocolate was typical for dairy queen. Service was OK. Not the cleanest location. Bathrooms were gross. Wouldn't stop again. read more

Dairy Queen Grill & Chill - Frozen hot chocolate - Burgers Near Me - Sutherlin, Oregon

Worse food & service ever. I will never go back, and would advise others to do the same. We did a takeout on hamburgers, I asked for extra lettuce, and PAID for it. When we got home, I noticed there wasn't "extra" lettuce! In fact there was hardly any lettuce on any of the hamburgers. I called Sutherlin Dairy Queen, and talked with some guy that said "why are you making a big deal over 15 cents?" I personally don't care if it was 15 cents or 50 dollars it's something I paid for and did not get! The guy on the phone was rude, and didn't even say I would be refunded. I'll NEVER go back there again. He also (at my request) said the manager would call me in the morning, I never got that phone call. read more

Dairy Queen Grill & Chill - This was the hamburger I paid extra for "extra" lettuce! See my post: - Burgers Near Me - Sutherlin, Oregon

One star because the Blizzards are great. Today, I ordered a mushroom Swiss burger with bacon. Did not get my bacon. Took burger and receipt to counter to get bacon. The manager took the burger and handed it to a worker who pulled his hands out of his pockets and grabbed the burger. DID NOT ONCE wash his hands OR put on gloves. He grabbed bacon from the pre-made bacon 'bucket' and put it on my burger and tried to give it back to me. This guy's hands were dirty and he still felt it was okay. The manager refunded the money for my sandwich, but did nothing else. She didn't make him wash his hands. Not one of the workers were wearing gloves. Don't eat here unless you want to get sick. Or just got a Blizzard, cause none of that comes in contact with them. read more

Bathroom was a little dirty, however the rest of the dining room was clean. Love, love, love those dipped soft-serve ice cream. read more

Dairy Queen Grill & Chill - Ice Cream! - Burgers Near Me - Sutherlin, Oregon

Very nice looking DQ. I was going to have lunch in Roseburg, but I was starving when I turned the corner and saw the signs for Taco Bell, Wendy's, and DQ (among others). When you get off the freeway, DQ just jumps out in front of you...how can you resist when you are starving and the last thing you had was nearly 5 hours ago. Went inside and I was greeted by some very nice employees (high school/young college students). They were attentive to our needs and took care of us. They did the same for the other 10-15 customers inside. The food was fresh and tasty. I got the MiniBlizzard Combo. Back on the road in minutes and headed towards Medford. read more

I have gone to this Dairy Queen I would say 3 times in the last week. And every time I go in there they never have any treatsa pizzas . I called today to speak to the manager or the owner. And I spoke with a female supervisor who said the owners were on vacation and the girl that makes the pizzas has been off. My personal opinion is to stay away from this company because she did not seem to care what I had to say. I will no longer be doing business with this company. read more

Employee from 1/11/17 8:20 pm shift might need a refresher course on washing hands after cleaning the bathroom and before preparing food. Even with polite imploring from me to wash his hands, he continued to prepare our ice cream without washing, assuring us that his hands never directly touched our food. Sigh. read more

Very nice Dairy Queen! We passed through here twice on a road trip to and from Medford. The first time we came they were out of chicken strips, but their chicken sandwiches were a very tasty alternative. The staff was friendly and attentive, and the restaurant (including the bathrooms!) was clean. We only picked up a blizzard on our way back, but it was very well made, and the service and restaurant were, again, in top condition. This place is really a gem; would visit again! read more

This is a good Dairy Queen. We have been here before. It is clean and the service is good. They also have Orange Julius. It can get busy as it is the gateway to the coast. It has been recently remodeled. It's a Dairy Queen but better than most. Enjoy! read more

One of the cleanest DQs I've seen, and conveniently located. I've stopped here for an ice-cream treat as well as for a quick lunch. Easy on, easy off if you're traveling I-5, or headed off on Hwy. 138 to the coast. read more

I stop at this location every time I drive from Washington to California and back, and their peanut butter milkshakes are THE BEST. Everything is pretty standard, but for road trip stops, their bathrooms are nice, and their eployees are friendly! read more

I stopped for lunch and to use the restroom. The restroom had a broken soap dispenser, the sink did not drain and the paper towel dispenser was empty. I went out to tell the help, with dripping wet hands, and was told, I know, the paper towels are empty as she turned away, went to wipe a table off and ignored me. Needless to say, I didn't bother to stay and have lunch. I found some napkins, dried my hands and left. Obviously the service at this place needs some work and I've just crossed it off my list of places to stop. No thanks. read more

Rude impatient and can't get an order correct. At least two things missing or incorrect. Cut us off while we were ordering and gave us the total. Had to get the correct drink at the window then walk back in and get missing food items. The staff consisted entirely of teenage girls that were gabbing more than working. read more

Horrifying. Dirty, trash filled, and there were flies EVERYWHERE. The health department should seriously review this place. And the ice cream was poor quality. Stale cookies in the ice cream. Better luck at McDonalds. Stay away from here. Far far far away. read more