Tower Energy's website says: "You won't run out of fuel on Automatic Delivery". I ran out of oil…read morethis weekend, twice! We have an automatic refill contract with Tower and they were unable to completely fill our tank last delivery and promised to return to fill the remainder, "soon". Ultimately, they never came back and our tank ran dry leaving us without heat on a Friday in February. I contacted Tower and spoke with the manager. His response to the situation was dismissive, saying there is no need for a filter change or a system check, these run outs "happen all the time". In a situation like this, when a company fails to meet their guarantee, the expectation is the company will go out of its way to remedy it; regardless of the severity. But to have two consecutive failures is simply pathetic. showing a lack of integrity and no desire to stand by their guarantee. Tower Energy has 2.7-star rating on Yelp with 7 reviews in total, 4 of which are 1 star with a detailed explanation of their unique situation. The 1-star reviews had a common thread of Tower not fulfilling their contractual obligation, very similar to my recent experience. I would read the others as well I cannot recommend Tower Energy and advise against it. Research into customer experiences elsewhere.

I recently ordered 100 gallons of oil for my tanks before the big snow storm we had. We were told…read moreit would get delivered before the storm and then kept getting pushed back. (no big deal we understood they were busy) When they did finally show up the next week they they said they couldn't get the cap off to put the oil in and left. my husband got home and tried and the cap came right off without any elbow grease. they said they would be back the next day. They showed up the next day (Friday) and put the oil in. Well my husband pulled the driveway in from work as they were finishing and had to wait for their truck in the driveway for what seemed like a while for only 100 gallons. As soon as he pulled away my husband went down stairs to our double oil tanks and saw the man filled both tanks. (Over 400 gallons) he immediately called the office and was directed to the emergency line because the were now closed for the weekend. We left a message with the emergency line operator and he said he would let the office know Monday. We told him thank you and by all means come take the oil back. Our original receipt says the order is for 100 gallons and the rate we ordered it at. Our card was charged the following week for that amount and we recieved a confirmation email. I go to check the mail and now have an additional bill for $1,600 for the additional amount at a higher rate. my husband called right away and explained the scenario again to the front desk lady who said they had no idea. She said a manager would call. No manager called, but we did receive a very rude and nasty call from a front desk lady today trying to tell us we need to pay our outstanding balance. My husband explained to her, AGAIN....We were over charged because we only ordered a certain amount and according to her that's not their fault it's our responsibility. He said I would like to speak to a manager, so she put him on hold then came back and said he will be calling you and hung up on my husband. This whole experience has just been terrible with this company. We have told them plenty of times mistakes happen we get it, please come take your oil back. Now to have an attitude with us this is uncalled for.

Rented a truck for a one way rental delivery from Plainville to Middletown. Cost approx $108 with…read morethe given 39 miles milage. We bought a couch from Bobs pit and needed delivery options. Bob's doesn't offer delivery unless items are purchased brand new so this option was cheaper than their 3rd party option also. Trick was easy to rent and drop off was self serve after hours.

We rented a uhaul here . It was so Easy to do! Just reserved it online and then came to store to…read morepick it up. Staff were friendly and helpful. This location has a huge variety of sizes of uhauls to rent and also has storage units available too.

Great company! Great service! Competitive prices. I've been in the area for about 20 years and have…read moreused a couple of different suppliers. Elite is the best. Last big snowstorm we had they were down one truck, but instead of just delivering what they could and going home for dinner, they stayed out all night. Someone came by at 10:00pm with 10 gallons of gas in a can to make sure I was okay, and then filled the tank around 3:00am. I don't think any other company I've used would have done that.

Great service and good rates. Guys are very responsive and can help with anything hear related. I…read moreuse them for oil for my home and also used them to install a brand new furnace in my house

Went to exchange 2 propane tanks. Asked cashier if matters if I have blue rhino and they have…read moredifferent brand. He says no. I pay up front. He hands me one set of keys because he is unsure of which works for lock. I try them. None worked. Go back and say none work. He gives me another set. One key out of set fits but won't turn and now won't come out. I tell cashier 3 times and no help. Even one customer saw my issue and says go back in for refund. I try again and blister my fingers. Finally give up. Bring rest of keys off ring inside and say that none work here is rest and one key still stuck. Frustrated, I take my 2 old tanks and leave and don't bother wasting more time or arguing for a refund. They just made over 40 bucks of free money because of poor service and sure don't care. Don't ever go there. Train your workers better. If you sell a product, make sure they know how to accommodate you. And other places, cashier would come out and open gate for propane, not customer

Avoid Musco (Superior Plus) at all costs. They have been servicing my property for the 15 years I…read morehave owned it as well as for the previous owner and today they lost my business after they allowed the tanks to run empty on a rental property resulting in the fire department showing up to shut off the propane service. Upon calling their customer service line I was basically told this is my problem and they offered to do nothing for me. Inexcusable for a long time customer considering the error is on Superior for accidentally switching the account to 'will call' that has been on auto refill since 2012. Now I will pay another fuel company to switch the tanks, restart the heating systems, and fill the fuel on a regular basis.

No customer service to speak of, and errors in their billing that never seem to get fixed, even…read morewhen they acknowledge their mistake. They bought out my original company and it's been nothing but problems ever since. Moved to a new supplier

If you are depending on propane fuel, for heat, fireplace, cooking,…read more I would not recommend this company to even fill my small barbecue tank. When you call and request service, you get a voice menu that does not understand zip codes. So, you get an operator who hasn't a clue about your service, so they tell you they will be coming to replenish your fuel-and then they never show up. After calling four times, over three weeks, and told four times they would be there the next day, I am going with a local company instead. Good riddance to a bad experience.

We are part-timers in Torrington, and came up to our house late one night to find no heat and no…read morehot water. David Difederico was there at 8:00 the next morning and saved the day! Kudos Dave!

Very poor service. We called in September to arrange a furnace cleaning per our service contract,…read moreand got a November appt. November comes, and our pre-season cleaning got bumped to FEBRUARY, because they were installing new furnaces for people (brings in more money for Quinoco I guess). FEBRUARY comes, and we get bumped a day because someone else was without heat. Okay, I can live with that. The next day, Quinoco doesn't show up. I call, and there's nothing on the books! WTF! Their service dept is a cluster f##k. Will see if they show up in two days. This is how they treat customers who have been with them 40 years.

I've used Brooks for oil delivery and service for the past 10 years. They always provide a prompt…read moreresponse, answer any questions I have and gives me a variety of options when it comes to maintenance. I've used other companies briefly and always go back to Brooks. Highly recommended & friendly staff!

We've used Brooks for 3 furnace installs - our home and 2 two family residences we own. They were…read morequick, professional and offered competitive prices. We now use Brooks for our oil needs as well. Very dependable!

Best propane company around, they are always so helpful, I never have to worry if I'm running…read moreout, because family propane LLC is all over it for me. Thanks!!

Great company and great service! I always enjoy speaking and interacting with their team, and they…read morealways come out quickly! Thanks!

Lousy service at the highest prices. They came out twice in March last year to dump excess fuel…read morethat they had contracted for. I stopped a third delivery when my tank was at 65%. Dumping fuel at near highest price found on mass.gov site.

Since I own my propane tanks, I have some flexibility with shopping gas companies. However, I was…read morepretty much exclusive (no contract though) with Amerigas. I would call them on a monthly basis to request a delivery (usually a week in advance) and it would usually be delivered within 3-4 days (they would give0 me a range of expected delivery). It was a fine relationship to start but it soured quickly as time went on. I would have times where they would be several business days late deliverying to the point where I would run on fumes. This happened 3-4 times. One time it ran out (due to them) and they capped my tank so noone could fill it. I was able to have another company inspect and remove. Another time on one of the coldest nights of that year, I almost ran out of propane. Called Amerigas corporate and offered to pay the expensive emergency fee for someone to come out and fill my tank as we went through more propane than normal. I found later that the driver that picked up my job ended up changing his mind and NOONE came to fill my tank. Not to mention I was charged the emergency when they came a day or so later. In most of these situations they apologized and gave me a discount off my fillings but after a while it just wasn't good enough. Once I got my furnace and water heater replace with an On Demand water heater, I ultimately decided to lock into a service contract with another local option instead of taking my chances anymore with Amerigas. If you need your gas to operate your home like I do, do not shop Amerigas. It's not worth the hassle and up/downs.