Unfortunately, I have to downgrade the rating from 2 stars to 1.
I went back to this location today (to take advantage of the extra $0.15/gallon discount on the Shell app). I always use the app, but the first pump I tried gave me an error message on the app. It said it was already "in use" (although no one was there) and to select a different pump. So, I moved to another pump. This one had no sign on it but would not allow me to pay via the app. I had to pay inside. But I didn't want to pay inside. That's why I use the app.
So, I went to a different Shell station. This time, the app had an issue saying that I could not pay via the app because I had "exceeded my spending limit" - despite the fact that I hadn't paid for anything yet. I can only guess that because I had tried to pay twice before - but didn't follow through - the app wouldn't allow me to try to use it for payment again.
Fully fed up now, I stayed at that Shell location and paid by my bank card - thereby forgoing any loyalty member discounts.
Thanks to a combination of poor service (from the first location), pump issues (again at the first location), and app issues, that will be the last time I use the app or go to Shell. There are a lot of other gas stations to choose from. I am fed up and frustrated.
Congratulations, Shell! You've just lost a formerly loyal customer. read more