On the day of our move. The 2 men wernt the quickest in the world. Our move needed 2 trips and we needed to have vacated our property by 2.30pm. They began loading the van with all the boxed items first and then a little furniture but not a lot of it as it wouldn't fit. They then transported this to our new house. By this time is was gone lunch. Therefore myself, my fiance and mother in law had to help offloading the van!! I think if we didn't they would have still been here at tea time. They then went back to the old house to collect the remaining solid oak furniture, bed, bedding and garden stuff etc. It was raining by this time and they had left their sheets outside so they were all soaked. Because of this they did not wrap anything (apart from the sofas when on the van)! By the time they left the old house it was gone 4pm. Luckily our buyers were ok about getting the keys late! My main reason for this review is that our VERY expensive mattress was not covered and was also put on the van last so got squashed up against the dirty side and was loaded on after all the wet and dirty plant pots. There was a fitted sheet on it which got stained and the mattress is disgusting! I am appalled that this happened as in the quote it states that sofas and mattresses will be covered. I know the move is insured so I tried to claim through them for the damage. I got fobbed off for a week by Jamie at the Nottingham branch until I finally got to speak to Andre the owner on his "personal" mobile number. I then had to wait another week for his insurance to come back to him. He did say though if the insurance wouldn't cover it he "personally" would. So I thought great it will be sorted soon. After a week I called him as I hadn't heard anything only to be told no the insurance wouldn't replace the matress only CLEAN it which I was not happy with. So I asked him if he could do it not through the insurance. He said no he could only clean it! I then asked if he could give me a small amount towards replacing it. Less than half of what it would cost. He said no!! This all took place over another week of me having to call him every day as he never called me back! I have resorted to leaving this review in the hope nobody else has the same problem with these crooks. read more