Updated. The service manager called me and reversed the charge. He said that I should not have been…read morecharged. I'm not sure what brought about the change of heart, something about lack of communication on their end. I appreciate them doing the right thing. *** I recently bought a new truck and brought it in for service. I spent about $1,500--definitely on the high side--but I wanted the job done right. During that service, they accidentally broke my air filter box. To their credit, they replaced it at no charge, which was the right thing to do. However, once I got home, I noticed another issue. I called, and they told me to bring it back so they could double-check their work. After re-inspecting it, they claimed the problem was unrelated and quoted me an additional $2,500 for repairs. I declined due to the excessive cost. The frustrating part came when I picked up my truck--they charged me another $150 diagnostic fee, despite initially saying they would recheck their work. When I questioned it, I was told, "Sorry, my manager says we have to charge you." That was enough for me. I won't be going back.

If you're looking for a dealership experience that is truly exceptional, look no further than Long…read moreLewis Chevrolet -- and specifically, Sales Rep Amber and Manager Carson. From start to finish, Amber set the standard for what a sales professional should be. She listened carefully to what I needed, took the time to answer every question with patience and honesty, and never once made me feel pressured. She's knowledgeable, friendly, and genuinely passionate about making sure you drive away happy. She kept me updated throughout the entire process and went the extra mile to ensure everything was exactly right. Then there's Carson -- the manager who clearly knows how to lead a customer-first team. He stepped in to help structure a deal that made sense for me and my situation, and he did it without any of the typical dealership runaround. He was straightforward, respectful, and worked hard to make sure I got the best value possible. You can tell he truly cares about customer satisfaction -- not just making a sale. Together, Amber and Carson made what is usually a stressful and uncertain process feel smooth, secure, and enjoyable. They followed through on every commitment, treated me like a priority, and exceeded every expectation I had walking in. That level of integrity and personal service is rare -- and absolutely worth celebrating. If you're heading to Long Lewis Chevrolet, ask for Amber and Carson by name. You'll be in great hands with a sales rep who champions your needs and a manager who makes things happen. They've earned my trust, my respect, and my repeat business. I'll be recommending them to everyone! Thank you both -- you turned a big decision into an amazing experience!