As my 65th birthday approached, the stress from knowing I would have to switch to Medicare…read moreincreased because I was having such a hard time finding proper guidance. Adding to the stress was the fact that I could be financially penalized if I did not switch to medicare in a timely matter. Then, I was referred to Alison Gordon, the insurance mom. She sent me one email that demystified the entire process. From there, we had one phone call where she clearly explained all my options. With that, a giant weight was lifted from my shoulders and life was good again. I found Alison to be knowledgable, experienced, thorough, kind and witty. I highly recommend her.

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

I do not plan on going anywhere else ! Yesenia Lopez is awesome ! Trustworthy, reliable, and always…read morethere when you need her ! My family and I have been with her for years and we are very happy with our service. When I had my accident , she was there for me from the getgo, checking in and making sure I had what I needed to return to work. She was even able to get me a car rental the next morning ready to go ! I'll never forget the way she took care of me. She also got me renters insurance! You never think you will need it but When my car was broken into in my parking space, I was able to claim my stolen property, including my laptop, and was reimbursed super fast ! Definitely worth it !

my Agent who helped Yesnia Lopez was absolutely wonderful. Walked me thru everything and was very…read moreprofessional and kind. I recommend her 100%. Thank you State Farm.

11 am, Wednesday, September 16, 2026…read more I visited this Auto Club office on Wilshire to get an LA Metro Fastrak transponder because I cannot for the life of me get a live person from this branch to answer the phone! Their automated phone system routes the call to the nearest available agent!!! This does not help me at all. When I showed up, the check-in representative told me that they were sold out! Argh! So frustrating. I'm needing to get this fairly quickly within a few days. The good part is that AAA offers $10 off! I just need to get to a branch. Not an easy task at the moment. For the Wilshire branch, see the posted hours, plus use the back entrance in the parking structure.

I came to transfer ownership for a vehicle that was gifted to me…read more The transfer was not only painless - but, when I was confused the attendant was super helpful. The quality of service was also excellent. As far as value - AAA is what you need. I've crisscrossed the country a few times and was never worried about breaking down. And for those of you who are equating AAA Membership w/ getting a bad tow - grow up, it's apples & oranges. Thanks again to the staff.

Frankel & Associates is an exceptionally good group, and I strongly recommend working with them…read more I've had some hefty challenges and bad experiences over the past year with other insurance brokers. I found my way to Frankel & Associates in a panic and not only did they pull through, but they jumped into action immediately. In fact, they stayed late the first night I called to help me move urgently. In particular, I want to call out Cynthia and Sharon. I felt like the most important (or even only) client in their entire company, and I was just looking for a modest duplex policy. Weeks later, I reached out again for some help with the policy, again in a bit of panic, and they immediately sprung into action, made me feel assured and valued, etc. They will have my business for as long as I can foresee.

Best Insurance Broker ever. Fights for you like there is no…read moretomorrow, and gets you the best deals.

I don't usually write reviews, but Stephen absolutely deserves one…read more Stephen Jeung helped me and my entire family set up our life insurance policies, and the experience was nothing short of exceptional. From the very beginning, he was professional, patient, and incredibly knowledgeable. He took the time to break everything down in a way that actually made sense -- no pressure, no confusing jargon, just honest guidance. What really sets Stephen apart is how much he genuinely cares. He wasn't just trying to sell a policy -- he wanted to make sure we were properly protected and understood exactly what we were getting. He answered every question thoroughly and made the entire process smooth and stress-free. It's rare to find someone who combines expertise, integrity, and great communication the way he does. If you're looking for someone you can trust with something as important as protecting your family's future, Stephen is your guy. Couldn't recommend him more. Thank you, Stephen!

Stephen made what could have been an overwhelming process feel simple, clear, and reassuring. From…read morethe start, he took the time to truly listen, explain everything patiently, and make sure I felt confident in my decisions. I never felt pressured, only supported and cared for. Life insurance is about protecting the people you love, and Stephen approaches his work with genuine heart and integrity. I'm incredibly grateful for his guidance and highly recommend him to anyone looking for someone they can truly trust.

Sinner Insurance has handled my State Farm for over 15 years. I've always been able to get one of…read morethe team on the phone right away, the team is always helpful in suggesting the best bundles, packages and discounts to get me the best rate. They have and will continue to earn my business year after year!

My husband and I have been with the Diane Sinner office for 12 years now and can't recommend them…read moreenough. We have both our cars and our home insured and have always had peace of mind. Everyone is so kind and easy to get ahold of which really helps when you're in a panicked situation. We've also chosen to stick with them after moving out of the city completely because everything has stayed just as convenient! Highly recommend!!

I've been with Gregory Kim State Farm for over 10 years, from my single days to now being married…read morewith kids! Daniel has always been amazing, loyal, helpful, and always keeping us informed and looking out for our family. Great service and people you can truly count on. Definitely recommend supporting this local business, and make sure to ask for Daniel!

Juan at Gregory Kim office took care of my insurance instantly and great follow-up service…read more I would not hesistate to get in contact with Juan.

Your goto ins agency! Prompt return call and very…read morecompetitive quotes!!!! I recently changed my biz and personal auto ins to Cal-Kor. They've got various options for you to choose from w/ very reasonable pricing. Call them today!

I agree with Taylor K 100%!!!! THIS IS THE WORST INSURANCE COMPANY EVER. I have State Farm…read moreinsurance but got into an accident with a Cal-Kor insurance holder. Sonia, was the agent who was in charge of my claim. Spoke to someone who doesn't understand english at first, when she heard my last name was Korean, she started talking in Korean which is perfectly fine but what if I was someone who doesn't speak Korean at all? Nightmare begins when speaking to Sonia. Told her i was in an accident with CalKor insurance holder and I have the name and policy number ready if she's ready. Her response was " Ok Take the policy number to auto body shop and get your car fixed." ?? Without even asking me about my info, without even asking where and how the accident occurred, without providing me with a claim number. She told me to go ahead and take my car to an auto body shop to get my car fixed. I ended up telling her that she needs to provide me with a claim number, name and the phone number of the insurance adjuster in order to take my car to the shop. Her reply was "Oh really? Let me check and call you back. She gets back to me after 6 days with a claim number only to deny the claim all together an hr later. Now I'm in a process of fling a complaint with the Better Business Bureau. DO NOT EVER EVER EVER use this company for any type of insurance. THIS COMPANY WILL GO OUT OF BUSINESS FOR SURE if they continue to act in this unprofessional manner and un-educating their agent about how to do their job right. I've been driving for 20 years, had number of accidents, NEVER EVER came across an insurance company where their employees had NO knowledge whatsoever in regards to their job. W.O.R.S.T INSURANCE COMPANY E.V.E.R!!!!!!!!!!!!

Steve is an amazing guy, and very helpful with the complexities of insurance. He also goes above…read moreand beyond with his care and makes sure everything works smoothly. He really helped me out of a complicated situation while my wife was giving birth to make sure we were covered. Thank you Steve!

Once Again THANK YOU for your amazing knowledge and help getting the best insurance options…read moreavailable to me! I couldn't figure it out for MANY years and its been a pleasure having your knowledge and expertise. If your out looking for the best help for the best insurance options , STEVE HEYMAN is your Man!!!!

I am very new to this health care system called the affordable health care act!…read more Dealing with Dan was amazing! He is professional and aims to help you get the policy that's right for you and your family! I highly recommend him! He is very personable and willing to help!

Dan has been assisting our family for well over a decade. His knowledge, professionalism mixed…read morewith sincere kindness has made him feel like part of the family. He's always taken the time to assist us in finding "the right fit". Always immediate response to any question or concern.