For some reason my previous review posted for Torrance instead of the Downey/Long Beach office…read morelocated off the 91 hwy. Long story short, the Torrance office completely rocks. They won't tax you heavily and they are very honest. I've been with them for YEARS. I have moved very far and they still provide services to me. They are like reliable family at this point.

Oh my god what a wonderful agency I've been coming here for 15 years. It says the best customer…read moreservice and the easiest ways before I'm transactions not only allowed you get great bundle discounts, including auto home and other rentals but they really go the extra mile to make sure you have the lowest rates with the easiest transactional activity they also speak

Nicole is smart, efficient and readily available to serve her clients! I'm always impressed with…read morethe way she will walk through details in a simple, easy-to-understand manner. She will immediate call you back and never leave you hanging. She invests the time to get to know you and provide policies that work for you and your lifestyle. Thank you, Nicole!

My decision to use Nicole Henkins insurance changed my professional life! She literally saved my…read more$7000 a year in garage owners liability insurance per year!! And saved me hundreds & hundreds in my vehicle & home owners insurances. She is an amazing person to do business with! She always is there to answer questions I have & has great advice. You will not regret using this wonderful insurance agent!!

Ilia has been my car insurance agent since 2011. His quality of service is unsurpassed! He always…read morefinds me the best deal, is incredibly responsive, and is an all-around nice person as well! I cannot recommend his services highly enough. If you're looking for somebody who will take great care of you and get you the best possible coverage at the best price you need to contact Ilia.

Excellent customer service, communication, answers all questions & smooth transactions my family…read moremembers are happy customers as well, ver highly recommended!!!!

Very informative. Mary was great to work with…read more.... Highly Recommend Referred me to Joe whom she works with for my Current insurance needs and next Year when I turn 65 she will handle. My Medicare. Mark G

She was rude communicating and I had to ask her several times to cancel my policy. She never did…read moreand I had to go call Mercury's complaint line to get it done. To reply to her reply: You've proved my point. Why were so many emails and days lost needed to get this done? Can you show the missed calls and the unresponsed to web inquiries? The service you advertise on your site and in these reviews is not what I received.

We have been with this broker for our autos, homeowners and rental property insurance. We're with…read moreMercury insurance. The best part working with this broker is for any questions or concern, I only have to speak to one person who's familiar with our insurance needs and always very prompt in getting back. That saves a lot of time and unnecessary hassle. And certainly I appreciate that!

Julie is the best insurance agent. Very homest & very reliable. She will attend to your insurance…read moreneeds. Ive been with her for years and never disappointed me. Thank you Julie! God bless!

I've been with several insurance companies in my life. But, I never truly thought that I would be…read moreso satisfied and so happy to discuss my wonderful experience with Allstate insurance inside Scott Robinson Honda of Torrance! My agent is Fabian, and he is absolutely fabulous!! Not only did I trust him enough to get my vehicle's insurance with him but, also renters insurance, and have yet to get others. I would just like to share a true story with anyone that is considering Allstate. I was doing my laundry with my 11yr old son at the time, I was so exhausted from my Nursing shift I packed everything in my trunk, and along with my clothes I also packed my car keys in the trunk! Yikes!!! I immediately called Scott Robinson, and got Fabian on the line. I was embarrased....but, he calmed me and made sure he routed me to the right people. I swear, my lil boy and I waited no longer than 20min. A locksmith showed up, opened my vehicle, I signed off....the process literally took 30min. Before, I knew it I was driving home with my lil guy, to get some rest! So I know this my sound cliche, but "Allstate" was by myside!!! Thank you Fabian, you are the best!!!!! Joann Hernandez

My bill would constantly fluctuate and the agent seemed very uninterested in helping. He wasn't…read moreclear about the price difference and didn't propose any changes like other agents. I'd often call the office and get a voicemail with no return call. Getting the insurance was quick but I switched because there was very little support.

My family has been with State Farm for years. We have seen cheaper policies, but James and Ron made…read moreus stay. We mostly communicate with Ron, and he makes the process so easy; he is always there for us the moment we need him, and he takes care of our requests very quickly. Because we have known each other for so long, we have made a personal connection, and it makes filing insurance claims so much easier. James is also very nice. We often received handwritten holiday/birthday cards from him, which makes use feel valued and want to stay.

Gotta give it to him. He knows his stuff like the back of his hand and is very no nonsense. I trust…read morehim with my life.

This is a review for Shawn Pirnia a rep of Mercury. Shawn worked all weekend during a holiday to…read moremake sure we received insurance so we could close escrow, The escrow date got moved up 3 weeks and he went into action. If you need someone to help get things done quickly and is pleasant, call Shawn )310) 533-6000.

Brianna Balaja is the best! I'm genuinely happy to be writing this note to say how great my recent…read moreexperience was with Mercury - especially with Brianna as my claims agent. My car was stolen, and it easily could have turned into a nightmare. Instead, Brianna took exceptional care of me. She truly went above and beyond, and if this is the Mercury way, that says a lot about the company. After the first body shop completely dropped the ball, costing me ten days of rental coverage while they held my car and did nothing. Brianna stepped in and immediately reassured me that this would not be my experience going forward. She connected me with a Mercury-authorized body shop in Pasadena that was, honestly, an excellent, wonderful 'unicorn' of a shop. In other words, they did a perfect job. She handled all the details with Mercury and helped me in ways I didn't even expect. Throughout the entire process, Brianna was consistently kind, calm, and steady - never flustered, always clear, always supportive. Last year, when a friend's car was stolen in Canoga Park, Mercury handled that situation beautifully as well. I'm really grateful to be a Mercury customer, and especially grateful that Brianna was handling my case.

What can I say, she is the best agent around…read more I have been using AAA and was over paying for a service that could be canceled at any moment. I am an uber driver and was worried I was in the grey zone while driving (AAA could decline repairs based on ride sharing). I heard about Vanessa and Farmers coverage from another uber driver. I called her and I am saving $200 a month, and I'm now fully covered while driving for uber (commercial coverage). Vanessa got me the same coverage limits for 60% of the cost! Would highly recommend giving her a call.

Vanessa is an amazing agent, she takes the time to explain to me how payments are charged, when…read morethey are charged, and why they are charged in the order billed. I ask a million questions and she answers a million and one of them! She's actually kind of cute too when I saw her profile on faceobok, but that's besides the point. The best part was that she beat the prices and coverage of the insurance policies I had before, and she put up with my annoying habits of comparing every penny to coverage level. Anyways yeah, I'm happy.

Home and auto insurance renewal came around and both policies went up for a few hundred dollars…read moreeach. So I contacted Olson Duncan for some help finding new policies. Being in Southern California, it's becoming more and more difficult to find any insurance company that would write new policies. Thank you Nedi for making the process so easy!

Olson Duncan Insurance has been servicing our homes for decades and we couldn't be happier with…read moretheir service. We are in California and with so many insurance companies opting out of the area, we were extremely concerned about our renewal. I can't say enough good things about our agent, Desiree who went above and beyond our expectations to help us out. She is kind, thorough, patient, caring, knowlegable, professional, and just so wonderful. No need to shop around, you can't beat their service !