Vapiano is a chain restaurant; I've eaten at other locations before, but my lunch here the other…read moreday was my first visit here.
For lunch I ordered a Seafood pizza and a side salad. I got the salad right away, but they gave me a buzzer and said they'd use it to tell me when my pizza was ready. I went and found a seat, then came back after a few minutes because I had forgotten to order a drink.
When I returned to the counter, I had to wait another ten minutes before anyone took the time to help me. By then, my two friends had almost finished their lunches. When I got back to the table with my drink, the buzzer went off and I returned to get my pizza. At the pick up area, there was no one to be seen and a pizza was sitting on the counter; I couldn't confirm it was mine because there was no one there to take the buzzer...
I guessed this was my order; I took it and went back to our table and where I finally ate my lunch while my friends waited - they had all finished eating by then. How was the pizza? It was just OK; while the toppings were good quality, the pie was greasy and much too salty as well.
Bottom line: The food is mediocre at best, and the service needs a lot of improvement.