I had an appointment today and unfortunately left feeling incredibly disappointed and frustrated…read morewith my experience. I specifically wanted my nails to look nice for my husband's Coast Guard graduation ceremony this weekend, so I was especially upset with how the appointment turned out.
I've had multiple French tips done at this salon before, but this is now the third time I've been scheduled with Jay, and each experience has involved an argument over what I'm asking for. I ultimately leave with nails that are not what I requested, and today I paid $137 for a manicure and pedicure that I am extremely unhappy with.
I asked for a barely-there light pink French tip using Funny Bunny for the milky-white tips. I showed Jay a picture of exactly what I wanted. Multiple times throughout the appointment, I had to correct him because the base color was looking too orange and too dark. He assured me it was fine. I specifically told him that I wanted a very light pink base with the milky-white Funny Bunny tips.
He then told me, "No, it won't look good. It's too light." He suggested doing chrome instead and said that the French tip "won't look good, in my opinion." I explained that I felt it wasn't going to look right because the nude color he had chosen was too orange and dark, and that I had specifically asked for a French tip with Funny Bunny.
He then told me he was only going to use bright white because Funny Bunny "won't look good." At that point, I was so frustrated and uncomfortable that I just wanted to leave, so I agreed to the bright white even though it was not what I had originally requested. Unfortunately, the final result is not what I wanted at all, and I'm now stuck with nails I paid $137 for that I don't feel comfortable wearing to an important event.
I was so upset during the appointment that I almost started crying. I understand that nail technicians may have professional opinions about what will look best, but there is a difference between offering a suggestion and repeatedly refusing to do the colors and style a paying customer has clearly requested.
I shouldn't have to argue with my nail technician every time I'm scheduled with him just to get the color, shape, and style I asked for. I left feeling embarrassed, frustrated, and like my concerns were completely dismissed.
Below is my receipt and the picture I asked for and what I ended up with.
Services: Manicure, Pedicure
Requested style: Barely-there light pink French tip with milky-white Funny Bunny tips.
