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    D Volada

    4.0 (1 review)

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    Starbucks - Butterfly Drink

    Starbucks

    (58 reviews)

    $

    I've been a loyal Starbucks customer since middle school. I love starting my day with a coffee…read morebefore work, grabbing one before road trips, or stopping by during errands. But the Otay Mesa Starbucks continues to disappoint me, time and time again -- to the point where I feel the need to write this review in hopes that someone in management takes action. This isn't about a single bad experience. This is about a pattern of consistent mistakes and poor customer service that I've put up with for far too long. Nearly every time I go to this location -- whether through the drive-thru or via mobile order -- something is wrong. I'm constantly receiving the wrong drink, missing items, or food that isn't mine. I've even been handed entire orders that weren't mine at all. What's worse is that I've actually had to leave work on multiple occasions just to go back and get my order corrected. And I only do that because I work 12 to 14-hour shifts, and on long days like those, I just want to enjoy my morning coffee -- the one I paid for and expected to be made correctly the first time. Some might say it's not a big deal, but when you're dealing with this every week, it becomes a huge inconvenience. I shouldn't have to waste time and energy fixing a mistake I didn't make, especially not during a workday. To make matters worse, the customer service is equally frustrating. There's a tall Hispanic man with a beard who regularly works the drive-thru window. He rarely greets me, almost never smiles, and speaks in a tone that feels dismissive or annoyed. On one occasion, he scanned my phone aggressively fast and when I said I wanted to use my rewards stars, he said, "You should've told me sooner, I already scanned it," as if I was the problem. No apology, no effort to fix it. Another time, he got my drink wrong again and still charged me for an extra add-on I didn't even ask for. By the time I realized, I was already at work -- and again, couldn't leave to go fix their mistake. I keep going back to this location only because it's close to work, and unfortunately, there's no Dunkin' nearby. But I'm honestly at a breaking point. Being treated like an inconvenience when I'm a paying, loyal customer is unacceptable. Starbucks is a brand built on consistency, quality, and a good customer experience -- and this location is falling short on all three. To the management: Please take this seriously. Your team needs better training, more accountability, and a reminder that customer service actually matters. This store has potential, but right now, it's leaving a very bad taste in people's mouths -- and I don't just mean the coffee.

    Two stars for effort, but this Starbucks was so extremely dirty the restroom I don't even wanna…read moretalk about it. The whole floor is disgusting. We did get attended by Melly at the register and she was very sweet though.

    Yaqui Coffee House - Matcha Meets Fresa

    Yaqui Coffee House

    (180 reviews)

    $$

    Found this coffee spot in Chula Vista and it's honestly the best I've had out here so far. The…read moredulce beso is sooo fire, super smooth, just really well made. i also had cold foam to the top. i've also had their 'Churro Mi Corazon' but found the dulce beso to be better. You can tell they care about what they're doing. The vibe is nice and it's just a solid place to go if you want good coffee. Definitely found my go to coffee spot !!

    Stopped by on a Sunday morning around 9:30 and the place was already bustling. We ordered two…read morebreakfast dishes and a couple of coffees. The staff was genuinely friendly, and we were able to find a seat inside without too much trouble. We expected a bit of a wait given how busy it was, but the timing ended up being a bit off. Our food arrived first--we had the avocado toast and the mini green chilaquiles. Both dishes were delicious, though the chilaquiles verdes leaned a little heavy on the garlic. (Seriously--hours later, even after brushing, lunch, and multiple rounds of mouthwash, that garlic flavor was still going strong.) We took our time eating, hoping the drinks would arrive, but they didn't come out until much later. We ordered a cappuccino and an iced churro latte. The cappuccino finally came out right as we finished eating--it tasted good, just a bit lukewarm. About five minutes later, the iced churro latte was ready, so we ended up taking it to go. That one was actually really good. Overall, the food and drinks were solid, and the staff made a great impression. I'd definitely like to come back and give it another shot. I love supporting small, locally owned businesses, and with a little adjustment to the flow--like pausing mobile orders during peak times or dedicating a team specifically to them--this place could really elevate the experience.

    D Volada - coffee - Updated May 2026

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