Arrow is fantastic. I had a drainage issue that others had overlooked that was causing really…read moreunpleasant odors. Arrow sent out a tech who quickly diagnosed the problem, and then John came out a few days later to inspect and formulate a plan of attack, which involved some creative problem solving. I really appreciated all of the thoughtful planning. I then received a very reasonable quote, given that it was a major project that would take an entire day. Bruce then arrived on the project day and knocked it out of the park. He did excellent work and kept me informed throughout the process. Really nice guy and great plumber. A few days later, John called me to check in to make sure everything was working okay. And then I got an invoice that matched the quote. Overall I could not be more pleased. Honest, professional work is hard to come by these days, and these folks delivered it. Arrow will be my plumber going forward and I would be more than happy to recommend them to others in the Libertyville area.

Technicians they send are not experienced and work slowly causing the overall job to cost a lot…read more Arrow used to send expert plumbers, but has gone downhill. Will not use them again.

CJ PLUMBING IS GREAT!! I called and spoke to Dimitri about our issue and they came out right away…read more The plumber they sent was on time and got straight to work. He finished up quickly and the faucet and sink looked like new! I highly recommend CJ Plumbing if you need prompt professional service!

As always, phenomenal work from CJ Plumbing and heating!…read more Lenny fixed the toilet, and the bathroom sink...in under 30 minutes. Highly recommend!

Used SBJ a second time and still highly recommend. Brad gave me a very reasonable price to install…read morea new sump pump and back up. He even suggested a place for me to purchase it on my own. Showed up the next day and had it installed. Honest, easy to deal with, and great communication. Thanks Brad

I asked SBJ Plumbing to install a vanity sink, drain and water connections. Brad did the install,…read moreand charged $1100 which I thought was high but I paid him right before he left. An hour or so after he left, I ran the water in the vanity sink and there was a noticeable leak. He said he would come back a few days later to take a look. He returned and tightened the connections. I again ran the water after he left, and again there was dripping under the drain so I asked him back again. He came back again and did some more tightening and said it should be ok now. I again ran the water after he left and there was still a drip. I then texted him saying that I would like a refund of $350 of the $1100 he charged because the pipes were still leaking and he had already claimed twice that the problem was fixed when it wasn't. He refused and then tried to gaslight me saying actually there was no leaking. So if you want a plumber who doesn't stand by his work, then this is the guy for you (My response to his comments): For the record, here is the text exchange between Brad and Me (and yes I did say "please consider giving me a refund because I don't want to give you bad reviews"--and that is a reasonable response on my part given that I received service that is below what the average person would expect [i.e. 3 visits by the plumber and the sink trap is still dripping]. (From Craig): Brad, The vanity is still leaking and I can't devote any more time to this project, therefore I am requesting a partial refund of the money you charged me. I think a $350 refund would be reasonable. Craig (From Brad): I disagree, the last 2 times I came over there wasn't even a leak. I have gone beyond being reasonable and in reality I should be paid for 2 service calls. (From Craig): Many would ask for a larger if not full refund under these circumstances. Obviously there was a very noticeable leak after the first visit and a much smaller but still noticeable leak after the next 2 visits. Please reconsider because I don't want to give you bad reviews

Gus is my guy! What a handyman. He has solved so many problems for me in my home. I'd highly…read morehighly recommend him.

Gus was fantastic! Very professional. Reasonably priced. I would call him again. He was super…read moreefficient in handling plumbing issues.

Mike is a straightforward and professional individual. When I called him to repair my leaky faucet,…read morehe provided me with an up-front quote. He kept me informed of his arrival. It turned out that replacing our bathroom faucet was not an easy task. As a result of his efficiency and expertise, he was able to diagnose the problem and take the necessary steps to resolve it. I received clear communication throughout the process, and he answered any questions I had. P.S. He's not only a kind and humble person, but after a stressful job, his funny side truly shines. He made my husband and me laugh so hard! Thank you, Mike. All the best wishes for your new life/family adventures.

Mike is nice, honest and reliable - a straight shooter. Very easy to talk to. I called him on…read moreWednesday and he was here Thursday to replace a kitchen faucet, fix a leaky toilet, and do three other tasks I could do myself but kept putting off. He asked me to name a price, and he was happy with what I chose. The next day something else went wrong with the same toilet. Different problem, so I offered him more, and he wouldn't take it. Everything's running beautifully. Why did I wait so long to call him?

Absolutely fantastic! I had several plumbing issues that arose all in one weekend and searched yelp…read morefor a local plumber and landed on Burr Oak Plumbing based on all the recent positive reviews. Pete contacted me in less than 24 hours from the time I opened the project in Yelp and we discussed all the issues that I found over the weekend. He gave me some troubleshooting pointers to try on my own first to see if it resolves the issue. FYI - Those pointers were spot on and my issue was resolved. For those other issues, faucet replacements, valve cartridge replacement, overflow flow repair, and hot water heater expansion tank replacement, he provided an overview of the issues, upfront cost for parts and labor. His prices were extremely competitive and his hours are flexible! The work was done so quickly and issues are now resolved. Pete is extremely professional, honest, and personable. I have Burr Oak Plumbing permanently on my speed dial and will be using Pete for all my future plumbing issues! Thanks Pete!

Working with Peter was a great experience. He was extremely helpful platting out our septic…read moresystem. We would highly recommend for his experience.

My wife owns a two multi-unit buildings in Pilsen Chicago and has a long time plumber with whom she…read moregrew up. He is an incredible tradesman and always our preferred choice where his services are warranted. We, however, live in Winnetka and this is outside "Armando's" service area. He, however, recommended HT Strenger to us and we are extremely happy that he did. We experienced a leak behind a kitchen wall that another vendor purported to fix yet to no avail so this was a re-do. David of Strenger reported precisely on time and opened the wall as if he was instead a laproscopic surgeon, unlike the previous failed vendor whose access hole/port was four times larger and created a mess that required the acquisition of a drywaller and several hours of collective inconvenience. The first failed plumbing contractor billed in 15 minute increments and, if I am not mistaken, so did Strenger, with the difference being the former's "efficacy coefficient" was zero. Stenger's work lacked the haphazard, sloppy and careless inputs of the first acquistion, one of those "always on the radio" suppliers whose name a collegue supplied, and who regretfully I called, as the job seemed perfunctory to say the least. Unfortunately, my belief of the strong inverse correlation that exists between a company's propensity to run obnoxious radio ads and its tendency to screw up the simplest job remains. Neither my wife nor I believed it necessary to ask a real plumber for a more proximate recommendation ("Armando, who would you hire if you lived up here" was indeed the targeted vernacular) but such is the world in which we now live. Another reviewer apparently thought it strange that the company requests "five star" reviews post completion. David made the same request but I construed this not as a plea of desperation inasmuch as affirmation that one would be forthcoming IF and only IF, we felt comfortable rendering such. Strenger's management, unlike the radio advertisers, seemingly understand that loyality, and the ability to thus eschew spending thousands of dollars or whatever these others pay on psychobabble laden. platitude filled ads, comes from telling customers what you will do and for how much, doing it as promised and then billing appropriately. We now have two favorite household plumbers with Strenger being our preferred provider up north. It's just a shame, however, that it takes typically two suppliers, both requiring remuneration, to acquire one good outcome. Strenger made write all that was wrong and I am very grateful for its excellent work. You will be too.

Similar to the review from August 2025 - Had HTS rod my main sewer line. Was told that the charge…read moreis $275 for first 30 minutes plus $105 for each succeeding 15 minutes (2 man crew - again, seems excessive for simple rodding). From the time they arrived to the time they left was 1.5 hours. Somehow an "extra" 15 minutes was added on though my doorbell cam clearly shows when they arrived and when they left. I called the office and they said that time starts when they arrive, not when they start work. I disputed the timing and was told they could pull the GPS records from the trucks and the tech's phones. I asked them do so to justify the extra charge. No response - 3 weeks later. I used HTS on complex work in the past and they always did good a job, but I would never again ask them to something of this nature. They're over market priced, shady time keeping practices and poor customer service. Update: Didn't mention that somehow they slipped in a $75 "camera fee" that wasn't mentioned when I called before the service. HTS did call me (left a vm) and stated that they checked their records and the "timing was slightly different" from what I reported. It was enough to run into the next 15 min. window because they start the clock when they arrive, not when they start work. Wholly unsatisfactory all around for me. As stated above, they're not the right contractor for this kind of work.

Gino and Saul were great! They fixed a leaky/dripping shower faucet with a quick response on a…read moreSaturday and explained everything in detail. They were able to save the fixture and in turn saved me a lot of money. Very professional and courteous. I would highly recommend them.

Prompt. Addressed the concern clearly and work was well done best we can tell. A bit overpriced for…read morewhat was actually done though.

Woke up to a cold house, so I knew my heater was on the fritz :-(…read more I called TopTec at 7 AM, and they had someone over by 10 AM! :-) My technician, Jordan, was great! He solved the problem quickly, explained the issue, and even went out of his way to explain my humidifier, which I had always been curious about. Jordan was exactly the kind of friendly and knowledgeable technician who I was hoping would help us. Very happy I called TopTec.

Do not hire!! Warning! not a remodeling company, a month and half later constant issue after issue…read morethey create issues and do not fix till days after they get called out and you complain about not fixing early issues, later while starting on next procedure on the job so you don't fire them! delay after delay. no plans written down, no plans or order of procedures in place no design ideas written down. Nothing passes code when done needing to be fixed again. Do think anyone that works for them are actually certified plumbers and electricians and hvac or trades men. They only work about 4 hours a day and about two full days a week on average.

Immediate response from Noel when I had my project request…read more Aldair and Peter did exceptional work when they replaced shower valves with new shower fixtures in both of my bathrooms. They cleaned up when they were done with the job. The team was accommodating when scheduling the work based on my work schedule. The price was fair for the extent of the work done. I will definitely be using this company for any future plumbing needs!.

Aldair and Peter were excellent workers . The work is superb . The walk looks beautiful the shower…read moreis perfect. The price is very fair . They worked for 3.5 hours . We requested valve replacement either fixtures was the service we requested and they completed perfectly. I would get them for other services if needed. Noel the owner is very nice accomodating with our work schedule . They clean up all the mess from the work and are very respectful of your home . Thank you for this wonderful job!