This review is for the D Finest Air Duct Cleaning branch that was SUPPOSE to service my town just north of Boston, MA.
I had a very similar experience to Megan K's.
I scheduled this company to come to my house and two of my neighbors' houses on my one day off. They gave me a window of "2 pm to 5 pm". They never called during that window, and when I called them at 5:30, they told me that the technician cut his hand and had to go to the hospital. When I asked why I wasn't called and informed of that, the office woman said "We couldn't reach him until just now".
I rescheduled and requested that I be the first appointment in the morning, and was told "we have a window of between 9 am and 11 am". I pointed out that if I was the first appointment in the morning, I expected the technician to be there AT 9 a.m.! The office woman said "It doesn't work that way. When you make an appointment with the cable or phone company, they give you a window, don't they?" Exasperated, I said, "NO! Not when I am the FIRST appointment of the day!!!" She said they would do their best to be there at 9 a.m.
Unfortunately, I had to reschedule again, and got another "2 p.m. to 5 p.m. window".
At 7 p.m, the tech called and said he'd be there within the hour. At 8 .m., I called the office and got no answer. AT 9 p.m (!!!!) a nice, and apologetic tech pulled in and said he was given my appointment when the other tech "got tired and went home" !!!!
The nice tech could not find my air intake vents, so he didn't clean my air ducts. He gave me his name and cell phone number, and told me to find out where the intake vents were and then to call HIM. I found out where the vents were (they were the ones I showed him and he said they weren't the ones) and called him and left 3 messages. No answer.
I called the office today to reschedule through them. The office woman (different one now) asked for my zip code, and when I told her, said, "uh ... let me put you on hold for a second". She came back and told me that they no longer service my area. When I asked when that happened, she said, "Um, about 4 days ago."
I called Groupon, told them the bottom line, plus my opinon about this company and they returned the price of the Groupon to me.
This is a very poorly run operation! Avoid it entirely. read more