I just had a polite conversation with an amicable D&T sales person, who said he was from New Orleans ( as am I). He did not feel the slightest bit threatening to me, but he balked slightly when I asked him what part of town he was from. When I questioned him further, he mentioned real neighborhoods, so he at least knew the city, whether or not he was really from there, and he had on a Saints bracelet. My thought was that he may have been incarcerated there, and felt awkward about disclosing that. He did disclose that he'd gotten into trouble there, and that he had taken up with D&T because no one else would hire him with his record. I don't think he entirely believed that last part. I wondered whether he was snapped up by an unscrupulous company taking advantage of people recently relased from jail, or whether he was just part of a random small scale scam, but I showed him respect, and his apporach was impeccable, even as he did his best to secure a sale using their standard questions. I also considered whether he was profiling houses with leading questions re: what i did for a living, but these are the identical questions mentioned in other reports, so I'm not sure. Reports of more aggressive behavior from other reps makes me suspect that the company IS scouting newly released prisoners, and that as sales reps, they are falling back on the best skill set they have to make a sale or secure extracurricular benefits, as well as experiencing lots of frustration at their situation- which quite frankly, I would probably feel, too, being herded around like cattle for hire and being told to dance like a monkey for peanuts- and without credible paperwork to back it up, and in neighborhoods where people will mostly clutch and run at the mere sight of their tatoos and color. I would HATE being there, and probably take it out on the folks standing there with all the priveledge, looking at me like I am a piece of shit to be feared. Not exactly a platform for a hopeful new beginning, is it?
My advice? Start by respecting the person at your door, while maintaining your right to make your own rational choices. Look them in the eye and give them genuine responses and genuine empathy for being in what must be a highly discouraging role of schlepping magazines for a questionable company- you can't control their response, but you can offer respect and empathy. (The company supposedly helps the reps with interpersonal/ work skills such as presentation and eye contact- and once you are looking them in the eye, it's a lot harder to give a quick brush off- the company knows that, and trains them to do this.) Still, know that you have the advantage in the situation, and that you can calmly say no, regardless of their response to that. Trust your instincts, but don't just give in to knee jerk anger at them as the enemy, or to fear of the unkown.
I gently and genuinely explained that I would be happy to research the program and then possibly order, giving his name for commission points, but obviously the system (if it's not a total scam) is not set up that way. I was prepared to ask him in a most friendly way- with full eye contact- whether he would advise his Grandma to write a check to a total stranger at the door in exchange for a little peice of paper with an address on it- but I didn't need to. He got it, I got it, and I hope he knows that his skill set is worthy of a much better position than the one he was in today. Don't let D&T take advantage of them and us- be respectful despite the shitty circumstances D&T is breeding. read more