Fast service. Dropped vehicle off at 8:30am, they did diagnostic and called within an hour to give…read moreus a quote. Vehicle was ready for pick up before noon. If we knew ahead of time that military gets 5% off parts, could have save some $ but already did transaction. So make sure you ask for military discount for parts prior to transaction. Otherwise, friendly customer service.

Harrell's installed a new battery in my car in 12/22. Starting in 12/23, due to a defect in my…read more2017 Sant Fe engine, the Hyundai dealership in Fayetteville needed to replace my engine. Today, 1/26/24, the dealership said my 1 yr old battery ( with a 30 month replacement guarantee) was dead and needed replaced at a cost of over $300! I said "Don't do it". When talking with Harrell's, I asked to pick up a new one to take to dealership and, of course, return the old battery to them. That would have meant about an hour and 20 minute round trip for me. Harrell's said NO! They would be happy to take the new battery to Fayetteville FOR me and swap it out for me, within the hour! Wow! I was really impressed! I didn't expect that! But, I sure am grateful for their exceptional customer service! Give Harrell's a chance to impress you, too!

Got my vehicle back after about 3 weeks. Dropped it off with a full tank of gas, came back empty…read more No antifreeze in radiator. I always keep a check on my fluid levels. Will not return or recommend. I would go into the minus stars if I could.

I am dazzled by my experience with Integrated Auto. I was an out-of-towner, in Sanford only for a…read moreweek's visit; had a minor, unusual problem with my drivers-side visor; and I had no appointment. Christy graciously greeted me, listened to my problem and responded, "Our mechanic, Ricky, will be out as soon as he thoroughly washes his hands." Ricky studied my visor, explained what the problem was and said, "Since you will not be in town long enough to have us order and receive the part you need, I might be able to figure out a temporary solution so you can return home safely with a functional visor." He returned momentarily with a part from a 2009 Honda that he was keeping in his "Miscellaneous Drawer", put it on the visor and said, "You are good to go." What a professional, creative, exceptional team Integrated Auto has! Wish I lived close so they could take care of my total automobile needs.

The absolute WORST customer service I have ever received. The fact that Scott Bell treats his…read morecustomers with such discontent is disgusting, especially his military customers. I gave Scott my vehicle for a motor rebuild back in February 2021. It took 4 months just for Scott to take my motor to the shop to be rebuilt. This wasn't the issue, the issue, is that Scott LIED to me and claimed the motor was almost complete....BEFORE he had even taken it in for rebuild (I have screenshots for proof). To make matters worse, Scott likes to hang up on customers' faces when they hold him accountable for his lack of professionalism and timeliness. Since Scott was taking too long to get my motor built, I asked him kindly to give me the name of the company he went through. HE REFUSED to give me the information to the company who was building MY motor that i paid with MY money. All because he didn't want hos reputation toiled. I still foond tge motor shop and they have had my motor complete for about 2 months, yet Scott still hasnt picked it up to put back in my vehicle. The parking at his shop is exposed to the outside, so I have asked Scott to please make sure he keeps my vehicle clean. Instead, he TELLS me....the CUSTOMER, that its not even that big of a deal and that I shouldn't worry about it.... ***My vehicle, a 2006 Jeep SRT 8 6.1L Hemi.....that isn't manufactured anymore*** So meanwhile, my vehicle is sitting in his lot collecting spider webs and grass growing through the engine bay.... I have been without a vehicle, so call/text was my only way of contacting Scott, but he refused to answer my calls. I've had to call from other numbers just to get him to answer my calls. Scott also enjoys talking about other customers...TO CUSTOMERS and will go on a long tangent just to distract you from the very issue you came to talk about. He will talk over you and manipulate the conversation. He is a SCAMMER. It has been 8 months since I gave Scott my vehicle and it has been a nightmare. Even while im deployed, going through all kinds of work stress, Scott has made no effort in actually providing good service. SCOTT is a liar and a scammer. Everyone....especially Military members, stay away!!!!! If you have any questions and need proof of experience with Scott, feel free to email me directly. martindaniels1014@gmail.com

By far the worst shop I have ever went to in Fayetteville area. If I could rate 0 stars I would…read more Stay away at all costs. This shop will cause damage to your vehicle and not claim responsibility and blame you. I do walk arounds of my vehicle before I take my car to the shop and after I get home. Advice for anybody reading this always take pictures of your vehicle before you get any work done, this is what I am forced to do now because of this incident. I Just moved to NC from NY and was looking for a reliable shop I can take my car to without being overcharged, hassle and BS'ed. If you know of one please inbox me some reliable shops in the area. Thank you

joke of a company. tried to denie my son his truck after he presented (Sean) with his drivers…read morelicense to show him ownership of his truck. Then had a smart remark and told me over the phone we are a day late and a dollar short. Had to call lumberton police department so they would release the truck to my son. Not the way you run a business. wouldn't recommend anyone use them for anything.

LPD dispatched them &/or their business partner (1st choice towing) to the scene of the accident…read more.. if you care about your belongings don't let them tow your vehicle! My 600$ speakers and amp were stolen while my vehicle was in their custody. During one of my biggest times of need I was robbed. 10/10 DO NOT RECOMMEND. I will be filing a police report.