Currently leasing a home from D&J. Woke up on Sat morning and the temp read 55f on thermostat, it was 30f outside. Tried creating an emergency maintenance request, got no response. Called the maintenance company later that morning, they asked good questions and said they would get back to me. Later that evening, the maintenance co called me back, stating that Phoenix Realty & Property Management, declined the request to get someone out to look at the furnace until Monday. They said none of their "service technicians" returned their call. What kind of property management company has a relationship with their service people that they do not call them back. :/
I am without a working heater and have to use a small ceramic heater. This increases my electric bill and the cost to me.
The management company is putting the home at risk with the potential for freezing water pipes as the temps dip well below freezing at night. I guess they do not care enough about either the renter or the owners they are renting the home for.
I would not recommend this company, and think it is irresponsible and negligent to deny a renter heating service.
Reading the other responses tells me I am dealing with someone unpredictable. read more