Do not rent a UHaul from here, they are not trained at all if you have a problem. When I got there that morning I asked why I didn't receive my preregistration/confirmation email? The lady in the office confessed she had messed up email address even though I had repeated it 3 times when I called.Then she had me sign the wrong contract. So you would think this should of been the universe telling me to run, but I like to think positive.
So I accidentally locked the key in the truck and when I called in a panic, I was told they do not have a spare and oh well. Then was told "I needed to have the truck TOWED to the shop?" Well if you don't have a key why would I do that??? I was then told that they would talk to the owner, so I had my daughter drive me there quickly, when I arrived there, they had not spoken to the owner, they lady was not even considerate to me, she was emotionless. The owner pushed me aside and told me to call the 800 #, which I did not have since it was locked in the truck cab with all my personal belongings. Finally they gave me the number and the 800 # told me to call a locksmith and no other option. When I mentioned to the 800# that the office where I rented it, told me to have it towed there was no response except no you need a locksmith. This cost me $200.00 extra.
So after all the run around I decided to speak to another UHaul representative and was told that the main office does have a key and I could of kept it for a day or two extra which would of cost me estimated 40 extra instead of 200.
So I decided to call the main number for UHaul that was a mistake, they could of cared less. I am recently divorced mother, working full time and don't have 200 extra but the kicker was that the representative for UHaul and UHaul themselves had no empathy or compassion. I will never use UHaul again. Go somewhere else and ask what to do if this happens to you. read more