Update: Update: TLDR: I was told they could fix a front differential in my daughters car but…read morethey misdiagnosed it as an axle problem. After the proper repair was performed at a different shop, they admitted the mistake, and refunded their fee, paid for towing, and over half the car rental. They were very professional, and did their utmost to make up for our trouble. If you live in this area, I would HIGHLY RECOMMEND State Street as they truly are honorable and overall competent. GMM A frustrating experience. My daughter's Subaru Impreza had a bad front differential with front wheels skipping on turns. Another shop replaced both front axles and U joints, though only one was bad. A very nice service manager, John Turnbull told me they could take the transmission apart and check the front differential in the manual transmission assembly. My daughter drove 1 hour to their shop, had to rent a car, etc. I then was told the right front axle (one U joint-inner or outer not specified) was bad. After a 3 way call with my original shop, and learning that State Street now could NOT take the transmission apart, we had to tow it back to her hometown. The original shop again replaced the R front axle, but the problem persisted due to the bad front differential. We had to expensively replace the the differential/transmission-original shop credited us for all axle labor. My complaint is 3 fold: 1-I was led to believe they could work on the actual front differential after their diagnosis confirmation 2-misdiagnosis of U joint malfunction when I specifically stated most likely front differential problem with 2 new front axles 3-Free diagnostic checkup suggesting services too soon, and services clearly performed in service book left on front seat. I had requested refund for their inaccurate diagnosis work June 15 and John said he would look into request.

New to the area and was looking for an auto repair place. It's so challenging to find a place you…read morecan trust. I'm so lucky I found State Street Auto. Did a great job for a fair price. Will be using them for all my vehicles. Highly recommend!

Great service fair prices great customer service!!! Very quick and large area to move vehiclesread more

Great service and staff. Did a perfect job. Outstanding customer. Called for an appointment and…read morethey were able to get me in the same day. I highly recommend them to anyone needing auto care.

Knowledgeable far beyond the manual, thorough to the max. Brought my vehicle over 200 miles based…read moreon their past performance...and they continue to do right by their customers. Received a bum steer from a dealership. That won't happen again. Thanks Cook!

I took my car in thinking it was going to be an expensive repair, when they called and said it was…read morea much easier (& cheaper!) fix, I was shocked to say the least, but very grateful for their honesty!!

This is the most trusted auto repair shop in the area and I highly recommend them. If it wasn't…read morefor Pat and the staff I would be living on the streets. Seriously, I pretty much live out of my car so without them fixing my car I would probably be under a viaduct.

Got my front breaks on my Audi A4 done. Great price, service, fast & friendly. Will go back for…read moremore repairs if needed.

I give them a zero. Don't waste your time with these guys. Overpriced and under deliver. Charge me…read moreover $400 in labor for new brakes and resurfacing rotors. Parts were less than $200. My brakes still sqeek when I back up the car. Fast talkers. One and done. Never going back.

Great service I will be back....... this is what Gary wrote when he asked me to write a review. He…read moreasked me for my phone to get to the link. He wrote that as he was "helping" me get to the site. This is false! This is my review I wrote on MR. MUFFLER Google review... 9/17: Got my car repaired there this weekend. I shall see how it holds up. Scary after looking at some of these reviews and knowing they enter a review for you. I'll see in a few days, weeks, months how things hold up. But I see from reviews they do a lot of price gouging. I'll call around to see the cost for my repair to see if I got hoodwinked. Update 9/28: I am at a different shop right now about my car. They said they would have charged $800 less than Mr. MUFFLER. And Mr MUFFLER spray painted the exhaust pipe under my car as well as left weld stuff under the car. I have pictures. They have high ratings cause they enter their own reviews. They left the cap to my headlight on the transmission. They left the break cap off but why. They didn't need to do ANYTHING with my break liquid. Call BBB, sate of mi attorneys general office, corporate office and the news. Gary said they spray painted the pipes so they don't rust. Ummmm.

Great place, reasonable prices, and seem to be honest the past few times we've used them for a…read morevariety of services. We will be back!

Very honest, reputable shop. I've been going here for years and have always been charged a fair…read moreprice and treated well by the staff. I'm rather skeptical of the negative reviews, since their experience was so different from mine. I wholeheartedly recommend this business!

Not impressed. Took a vehicle in and paid for a 4500 repair. A week later the exact same thing…read morehappened. Took it back and paid another 450 for a new battery because that was apparently the problem ALONG WITH the original repair. And the guy who I talked to was kinda rude. There are better options in Plymouth.

I'd never been to this place before. I brought my vehicle in for an issue and received a callback…read morethe same day. I was optimistic about the speedy response until the person on the phone quoted me a price. It was much, much higher than I'd ever paid for a simple repair. But, my auto knowledge is limited. I assumed the parts needed must've been expensive. I agreed, and after several days (apparently they were having trouble getting a part) my vehicle was ready. When I arrived to pick it up I looked through the receipt before paying to find that the bulk of the cost was actually labor. The labor cost was nearly 3x the cost of the parts needed. On top of that the final cost was nearly $150 more than what I was quoted over the phone! I will say that the issue with my vehicle was fixed. So, apparently they do competent work. That's the only reason I didn't give a lower rating. However, I won't be going back. This interaction did teach me a lesson, though. In future I will ask about labor costs upfront as I'm sure I could've gotten this repair done for a much more reasonable price at a shop that charges much more reasonable rates for labor. I would advise anyone thinking of getting auto repair work done at this place to be wary and prepared for the cost.

I took our 2020 Ford Edge Titanium to the Tuffy Store in Highland Twp Michigan and both Zach (Front…read moreDesk) and Brian (Mechanic) were both friendly and helpful. Zach said it would be about 30 minutes and Brian started on it right away. Basically, in less than 30 minutes Brian had everything back together like it was supposed to be and I wasn't charged for this service. Also, Zach provided me with a quote for an oil change and an all-around brake. This was an outstanding experience all around!

Very upsetting. I have been a loyal customer for years. Unfortunately the new owners do not keep a…read moreclose eye on their operation. Reading other reviews I see I'm not the only one that they were dishonest by trying to sell me services that were not needed. When confronted the story changed to preventative maintenance. When dropping the car off I went threw it making sure nothing valuable was left behind. I had $8.00 in a makeup bag in the console. I left it thinking no one is going to touch that and it's only $8.00. I was wrong. The money was gone.